Gotta love that excellent Apple QC. Check out my keyboard.

Discussion in 'MacBook Pro' started by MrMan112, Sep 6, 2007.

  1. MrMan112 macrumors member

    Joined:
    Feb 4, 2005
    #1
    Less than 3 months old. The question: Is it worth it to be without my MBP for a week or so, or just live with it.
    [​IMG]
     
  2. triddent222 macrumors regular

    Joined:
    Jul 27, 2007
    Location:
    Somewhere interesting
    #2
    That's weird, Mine is 2 months old and is perfectly even. In fact, the LEDs under the keyboard should last for hundreds of hours. Maybe it's a bit dirty under that zone? i dont think so though. You should take it to an apple store, I would have it repaired even if it took a week or more. I love the backlit keyboard, I find it rather useful.
     
  3. CalBoy macrumors 604

    CalBoy

    Joined:
    May 21, 2007
    #3
    Ouch. I'm guessing that you've already spoken with Apple (which is how you got the one week estimate right?). I'd say that you should get it replaced when you think you don't need it. IE, if you're going to go on a trip where a laptop would be pointless, or if you'll be able to use a different computer while yours is under repairs. I can't think of a good solution for you:(

    Because that really helps the OP with his actual question :rolleyes:
     
  4. MrMan112 thread starter macrumors member

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    Feb 4, 2005
    #4
    I haven't spoken with Apple yet. I think I'm going to bring it by the Apple store this weekend. Maybe I am better off just calling. I'll be using my lovely PC (build in 2000 and not upgraded since) which will be painful, but make me appreciate my Mac even more when it comes home.
     
  5. CalBoy macrumors 604

    CalBoy

    Joined:
    May 21, 2007
    #5
    So you're not near an Apple Store? If you're not, then it could take even more than a week. It all depends on how far you are from the nearest repair center. I suggest you speak to Apple about this first. Tell them that your keyboard doesn't light up on one side and that you need this feature quite often. Mention that you bought the macbook pro because of this feature. This should get you better results because the person on the other line will probably have more empathy for you, and might try to go above and beyond for you. Good luck. Keep us posted on what happens.
     
  6. ripplet macrumors member

    Joined:
    Sep 6, 2007
    #6
    That's just an evil trick. But it totally works. Don't worry though, Apple has great services. Hope all goes well with your MBP.
     
  7. MrMan112 thread starter macrumors member

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    Feb 4, 2005
    #7
    I live about 10 minutes from an Apple Store (Kenwood Towne Center Cincinnati, OH), so I'm bringing it them tomorrow.
     
  8. AdeFowler macrumors 68020

    AdeFowler

    Joined:
    Aug 27, 2004
    Location:
    England
    #8
    Not nice but nothing to do with Apple QC if it was working okay when it passed through QC :)

    Hope you get it fixed.
     
  9. chris315 macrumors newbie

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    Sep 4, 2006
  10. cybertron3 macrumors member

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    Jul 31, 2003
    Location:
    Mass
    #10
    I use my backlit keyboard all the time and that would not fly for me. I say bring it in.
     
  11. Bearxor macrumors 6502a

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    Jun 7, 2007
  12. pscoble macrumors 6502

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    #12
    I would defiantly take that in my MBP is 9 months and it's lighting is still even.
     
  13. ripplet macrumors member

    Joined:
    Sep 6, 2007
    #13
    You're one observant chap. I was guessing he is a gamer too (WASD).

    I was thinking too much pressure and use on those keys.
     
  14. antibact1 macrumors 6502

    Joined:
    Jun 1, 2006
    #14
    I've had laptops in for service in the past, and have usually done the following to minimize the time I am without it:

    - Bring it in to an authorized service center for diagnostics and to assess the problem (no Apple Stores in Vancouver)
    - When they diagnosis it and determine the part that is required, have them order the part, and pick the laptop up so I can continue using it.
    - Have them call when the part is in so I can drop the laptop off.
    - Pick it up when the repair is completed.

    Doing this usually has me without it for less than 2 days. Less than 1 day for the original diagnosis, and 1 day for the repair.
     
  15. The Stig macrumors 6502a

    The Stig

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    #15
    I'd just bring it to an apple store if there is one around. They might be able to fix it right there. It is either dirty or has something blocking the light. Maybe the led is burned out, or doesn't work, and in that case I would guess they'd send it out for repair :(

    TS
     
  16. chaos86 macrumors 65816

    chaos86

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    Sep 11, 2003
    Location:
    127.0.0.1
    #16
    seems to me that the bundle of fibre optic cables that run the light from the led(s) to the back of the keys has moved off center, and the ones that used to light that group of keys are no longer picking up the light. have you ever been inside a mac notebook? if so, you may be able to fix it yourself.
     
  17. CalBoy macrumors 604

    CalBoy

    Joined:
    May 21, 2007
    #17
    It's not an evil trick; it's just positioning. The people who handle customer calls deal with things like this all the time. In order to make yourself stand out more, you have to make yourself a little more "special" than everyone else. It's just business.
     
  18. MrMan112 thread starter macrumors member

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    Feb 4, 2005
    #18
    No, why do you ask?
     
  19. MrMan112 thread starter macrumors member

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    Feb 4, 2005
    #19
    I don't trust myself enough to do that?
     
  20. ripplet macrumors member

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    Sep 6, 2007
    #20
    Agreed. But if every1 uses this "special" technique. Every1 won't be THAT special would they? Most people do that often and Apple just don't care that much about whether it's valid or not. They just concentrate on "providing the best service" available. :D
     
  21. Cybergypsy macrumors 68040

    Cybergypsy

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    Central Florida!
  22. kolax macrumors G3

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    Mar 20, 2007
    #22
    Looks like an LED has gone for some reason.

    I'm not sure how many there is, but a small array of LED's under the keyboard anyway, and if one goes you loose a fair bit of brightness across the keys that surround that LED.

    Unusual for an LED to go - dodgy wire maybe?
     
  23. CalBoy macrumors 604

    CalBoy

    Joined:
    May 21, 2007
    #23
    Well, once everyone catches on to things like this, you just have to become more creative;) Seriously though, I get what you're saying, but a lot of people don't think this way when they speak to customer relations. They believe in being fully honest, and that's why they're not treated as well as someone who "embelishes" the story.
     

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