GPU failure 2012 macbook need help

Discussion in 'MacBook Pro' started by xRYD3Rx, Feb 15, 2018.

  1. xRYD3Rx macrumors 6502

    Jul 3, 2010
    Mid 2012 Macbook pro 15" Retina 2.3 GHz Intel Core i7

    After updating to mac os serria 10.13.3
    At random times the screen goes black however the keyboard lights are on. I need to do a hard restart to turn it back on however, sometimes screen goes black during log in screen.

    Here is the report. Need some help! Also the battery is weak. After doing some research I see that apple is replacing for free?

    Anonymous UUID: D02DC1D4-E014-0F8C-B67F-85BEF1AE3689

    Wed Feb 14 23:54:41 2018

    *** Panic Report ***

    panic(cpu 4 caller 0xffffff7f8d2d89e9): "GPU Panic: mux-regs 3 0 a0 d9 9 8 severity 3 WS-ready 1 switch-state 0 IG FBs 0 EG FBs 1:0 power-state 0 3D idle HDA idle : NVRM[0/1:0:0]: Read Error 0x006100c0: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff912137f000 0x0e7150a2, D0, P3/4\n"@/BuildRoot/Library/Caches/

    Backtrace (CPU 4), Frame : Return Address

    0xffffff911df1b900 : 0xffffff800964f606

    0xffffff911df1b950 : 0xffffff800977c654

    0xffffff911df1b990 : 0xffffff800976e149

    0xffffff911df1ba10 : 0xffffff8009601120

    0xffffff911df1ba30 : 0xffffff800964f03c

    0xffffff911df1bb60 : 0xffffff800964edbc

    0xffffff911df1bbc0 : 0xffffff7f8d2d89e9

    0xffffff911df1bc20 : 0xffffff7f8d5fb67e

    0xffffff911df1bce0 : 0xffffff7f8d6cd5be

    0xffffff911df1bd40 : 0xffffff7f8d8f7b3f

    0xffffff911df1bd50 : 0xffffff7f8d66acac

    0xffffff911df1bd70 : 0xffffff7f8d7619cf

    0xffffff911df1bdd0 : 0xffffff7f8d5cf04f

    0xffffff911df1be90 : 0xffffff7f8d59360e

    0xffffff911df1bed0 : 0xffffff8009688ec4

    0xffffff911df1bf40 : 0xffffff80096889b5

    0xffffff911df1bfa0 : 0xffffff80096004f7

    Kernel Extensions in backtrace:[B4DB1D7A-D4DE-3965-94DC-05CE8B9F2802]@0xffffff7f8d2ca000->0xffffff7f8d2dcfff












    BSD process name corresponding to current thread: kernel_task

    Mac OS version:


    Kernel version:

    Darwin Kernel Version 17.4.0: Sun Dec 17 09:19:54 PST 2017; root:xnu-4570.41.2~1/RELEASE_X86_64

    Kernel UUID: 18D901F1-4A03-3FF1-AE34-C26B2732F13C

    Kernel slide: 0x0000000009200000

    Kernel text base: 0xffffff8009400000

    __HIB text base: 0xffffff8009300000

    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

    System uptime in nanoseconds: 73781845626

    last loaded kext at 63861109321: 1.9.5d0 (addr 0xffffff7f8da86000, size 28672)

    loaded kexts: 1.9.5d0 3.16.21 1 1.0.1 6.0.2f2 1.0.3d2 7.0.0 280.12 131 1 3.16.2 280.12 280.12 1.0.0 3.1.1 170.10.2 1.0.0 211 3.16.21 1 3.1 4.0.0 10.3.0 4.1.0 1.5.3 10.2.8 5 254 254 254 3.0.1 480.30.2 480.30.2 480.30.2 748.41.3 480.30.2 480.30.2 480.30.2 407.30.1 40 1.0.0d1 1.0.0 800.21.30 10.3.1 1.7.6 1220.18.1a2 329 161.0.0 2.0 6.1 1.8 2.1 6.1 1.7 220.0.0 183 8 3 220.0.0 1 11 10.2.8 10.2.8 280.12 526 1.0.0 3.16.2 1.1.0 517.22 280.12 280.12 206.5 1.2.0 3.16.21 1.0.14d1 6.0.0d8 1.0.0 376.6 209.2.2 3.16.21 4.1.2 5.0.2 1.0.18d1 517.22 6.0.2f2 6.0.2f2 6.0.2f2 261 1.2 5.0.0 5.0.0 1.2 1.2 480.30.2 1 5.0.2 5.0.2 2.1.3 4.5.6 6.6.3 3 301.40.2 1.1.0 1200.12.2 1.0.1b8 1.0.4 900.4.1 288 1.2 1.2 1.2 1.2 1.0 900.4.1 1.2 2.1 2.1 2.0.0 1.1 300.0 1.0.0d1 1 2 439.30.4 1.0.5 140.30.1 404.30.2 404.30.2 1.0 1 1.0.1 1 28.30 1.0 650.5 3.4 480.30.2 2.1 6.0.2f2 1.2 1.0 1.0 31 6.1 1.0 3.1.9 2.9 1.4 1 1 1.0


    Model: MacBookPro10,1, BootROM MBP101.00F2.B00, 4 processors, Intel Core i7, 2.3 GHz, 8 GB, SMC 2.3f36

    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1 GB

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (

    Bluetooth: Version 6.0.2f2, 3 services, 18 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en0

    Serial ATA Device: APPLE SSD SD256E, 251 GB

    USB Device: USB 2.0 Bus

    USB Device: Hub

    USB Device: FaceTime HD Camera (Built-in)

    USB Device: USB 2.0 Bus

    USB Device: Hub

    USB Device: Hub

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: BRCM20702 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: USB 3.0 Bus

    Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4
  2. Audit13 macrumors 601


    Apr 19, 2017
    Toronto, Ontario, Canada
  3. treekram macrumors 68000

    Nov 9, 2015
    Honolulu HI
    Please see my post #3 in the following thread:

    This is now the 5th poster reporting GPU issues in the past 3 weeks or so (since the release of High Sierra 10.13.3) whereas I can't remember many if any reporting this problem before that (even though the MBP's were subject to a warranty extension). All 5 posters are using High Sierra, the 4 that had kernel panic logs are using 10.13.3. So I'm wondering if this is an OS issue.

    This is also the 3rd post where this issue is somehow connected with a battery issue (although considering the age of these computers, that may be a coincidence).

    Nvidia has drivers specifically for the Mac models that have this GPU. The latest release date was Jan. 24, 2018. For the 2012 MBP, this driver is still considered beta. Apple provides the Nvidia drivers in the OS but it may not be the latest. IMPORTANT TO READ: There's a risk to loading this driver so it should only be done by people who understand what they're doing. Certainly, one should contact Apple to inquire about the GPU issues and High Sierra 10.13.3 before trying the Nvidia drivers.
  4. xRYD3Rx thread starter macrumors 6502

    Jul 3, 2010
    This problem started to occur after updating to 10.13.3 !
    Been using the computer since 2012 with no major issues.
    I am confident to say that this is an OS software issue.
    Took to an Apple authorized retailer for diagnosis, waiting to hear back from them.
    They said it might be the logic board which can cost me near $700 with parts/labor.
    Looks like this is the new way of apple getting people to buy a new laptop.
  5. treekram macrumors 68000

    Nov 9, 2015
    Honolulu HI
    At one time, there was a shortage of batteries for older MBP's that were not yet labeled as "vintage". For people whose battery needed replacement (the system had to say that service was needed) and who requested a battery replacement, if Apple didn't have them, they were offering new computers in exchange. I don't think they are doing that anymore but the only way to know is to ask whether or not replacement batteries are available. I'm also not sure if this was only being done by Apple or by the authorized service providers as well.

    If they say you need a logic board replacement, before doing that I would first test the computer using a pre 10.13.3 OS to see if the same problems happen.

    I don't think this is an intentional plot to force people to buy new computers but in my opinion, there's just not enough QA testing of new OS releases and especially so of older Macs. They may not even keep a sufficient amount of older computers at Apple to be able to properly test new OS releases and they probably don't have humans actually testing these older computers with new OS releases (only automated testing).
  6. xRYD3Rx thread starter macrumors 6502

    Jul 3, 2010
    Grrrrr why did I update it in the first place o_O:(:mad:!
    I will report back with any updates.
  7. xRYD3Rx thread starter macrumors 6502

    Jul 3, 2010
    Picked up my laptop today they told me the OS crashed during install…
    I think they reinstalled the OS and so far no issues.
    Fingers crossed.
  8. xRYD3Rx thread starter macrumors 6502

    Jul 3, 2010

    Problem still reoccuring but not as often as before the reinstall of the OS.

    Noticed problem occurs when computer gets hot + a lot of tabs open in safari OR a lot of applications opened.
  9. treekram macrumors 68000

    Nov 9, 2015
    Honolulu HI
    I didn't think a reinstall would fix the problem (but if it did, I wouldn't mind being surprised).

    It doesn't appear that you visited a Genius Bar. You can try that - if that's not practical, you can try calling Apple.

    If this doesn't work, you can wait to see if a workable solution turns up or the next update fixes it. 10.13.4 beta 4 was just released and 10.13.3 went through 6 beta versions so it may be at least weeks before 10.13.4 will be released. You can try the beta but that entails it's own set of risks and additional work. On my 2012 Mini, there was an issue with kernel panics related to the GPU which started in 10.9.3 (Yosemite) but that wasn't fixed in Yosemite (it was with El Capitan). So hoping for a fix in the next release may be futile.

    If you have TimeMachine, you can try restoring to just before the 10.13.3 update (I would advise making a clone of your current disk before doing that). Downgrading to Sierra may be more of an issue as I'm not sure that you can install Sierra on a APFS disk (presuming you didn't keep HFS+) - if not, that would require reformatting the disk and then a strategy to migrate apps and data.
  10. Papanate macrumors 6502


    Jul 21, 2011
    North Carolina
    I have a 2011 Macbook Pro - and I upgraded the OS to Sierra and then High Sierra.
    A couple of weeks ago - out of the blue - I started getting Kernel Panics - and specially
    with the GPU - got all sorts of scary reports back - ran the Deep Hardware diagnostics
    that revealed zero. Then I started getting either a Gray screen lock up or a Blue Screen
    go home.

    I googled my brains out to find a solution - and I read repeated 'this worked once for me' and
    like the above posts big hoops to jump through - spending big at the Apple Store Genius bar
    etc...that was not for me. I figured it was Sierra causing the problems - so I have a El Capitan
    Boot/Install disk - I wiped my drive - and installed El Cap. Guess what? Everything is magically
    fixed. Well not magically - but the obvious thing is that High Sierra does not play well with
    Older MacBook Pros. I've been sitting next to my 2011 MBP - rebooted it 5 times - and it's
    back to being rock solid.
  11. FNH15 macrumors 6502

    Apr 19, 2011

    Go to the Genius Bar and show them the logs. They'll replace your logic board for free. I had this happen to me with my old 2012 retina 15 - the board was replaced twice before Apple decided to simply give me a new machine, my late 2013 in my sig...

    Hope that helps!
  12. treekram macrumors 68000

    Nov 9, 2015
    Honolulu HI
    This post (and similar posts) deals with the Retina 15" mid-2012 and early-2013 MBP's after upgrading to High Sierra 10.13.3. While your experience corroborates the feeling among many that High Sierra should be avoided by people with older MBP's, it's not quite the same issue as the 2011 15" (you don't mention if you have the 13" or 15") had it's own set of GPU issues and you don't mention if it was the 10.13.3 update specifically which caused the problems. The 2011 MBP 15" GPU problem is very common, the 2012/2013 problem wasn't (at least until 10.13.3).

    When did this happen? Look at the link in post #2 and if that fits what happened to your computer, then that program ended at the end of 2016. Given that you got a late 2013 MBP, I'm guessing that this happened some time ago.
  13. FNH15 macrumors 6502

    Apr 19, 2011

    This happened right after the original warranty expired on my '12 - right at the time that the new Late 2013 machines were released. I didn't realize they canceled the program though...
  14. xRYD3Rx thread starter macrumors 6502

    Jul 3, 2010

    I made a genius bar appointment at an authorized apple store. Had to pay a $50 diagnostic fee. They told me the hardware crashed during installing 10.13.3 (When I was updating to 10.13.3 midway during installation the screen went completely black assuming this is where all these problems started)
    They wanted $150 to wipe the computer and reinstall from scratch I said no thanks.
    I did reinstall the OS but did not do a full delete of the harddrive before reinstalling. I just ordered an external hard drive I will save everything on it and wipe the computer and do a fresh reinstall and see what happens. I am 100% that this is a software issue.
    --- Post Merged, Feb 23, 2018 ---
    Like mentioned in my previous post, your computer may be perfectly fine, and this just might only be a software issue.
    --- Post Merged, Feb 23, 2018 ---
    Taking it to an actual Apple Store on Monday. My laptop is out of warranty + the program to repair the logic board has ended. However, I did take it to an authorized apple store they told me no issues with logic board, my computer just crashed during installing 10.13.3.
  15. kevers89 macrumors newbie

    Feb 13, 2018
    Really curious what Apple has to say. I have the same issue mentioned here:

    Keep us posted!
  16. Fishrrman macrumors P6


    Feb 20, 2009

    I apologize if this sounds condescending, but have you given any thought to "going back" to Low Sierra, and seeing if doing that restores stability to the MacBook?

    At the very least, get an external drive, install a clean copy of Low Sierra onto it, and then boot the MacBook from the external drive and see how that runs for a while.

    Do the problems disappear?
    If so, then it's probably safe to conclude that the problem "is in software".

    Why keep beating your head against the wall like this -- it only hurts your head and gets the wall bloody.
    Go back to something THAT WORKS for you.
    Life is easier that way!

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15 February 15, 2018