Hi,
My MacBook Pro 2019 keeps on randomly shutting down and have no clue why. I ran the Apple diagnostics that said a third party software install was preventing it from booting but the machine just randomly shuts down. I ran a diagnostic test that someone told me to run and was wondering if anyone had any ideas?
Many thanks in advance for any help or tips with this problem.
EtreCheckPro version: 6.8.3 (68032)
Report generated: 2023-11-17 23:58:56
Download EtreCheckPro from https://etrecheck.com
Runtime: 2:40
Performance: Excellent
Problem: Computer is restarting
Description:
GPU panic error code computer randomly shutting down
Major Issues:
Anything that appears on this list needs immediate attention.
Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
No Time Machine backup - Time Machine backup not found.
Heavy RAM usage - Apps are using a large amount of RAM.
Apps crashing - There have been numerous app crashes.
Limited permissions - More information may be available with Full Disk Access.
Hardware Information:
MacBook Pro (16-inch, 2019)
Status: Supported
MacBook Pro Model: MacBookPro16,1
2.6 GHz 6-Core Intel Core i7 (i7-9750H) CPU: 6-core
16 GB RAM - Not upgradeable
BANK 0/ChannelA-DIMM0 - 8 GB DDR4 2667
BANK 2/ChannelB-DIMM0 - 8 GB DDR4 2667
Battery: Health = Normal - Cycle count = 314
Video Information:
Intel UHD Graphics 630 - VRAM: 1536 MB
AMD Radeon Pro 5300M - VRAM: 4 GB
Color LCD (built-in) 4096 x 2560
Drives:
disk0 - APPLE SSD AP0512N 500.28 GB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x4 NVM Express
disk0s1 - EFI [EFI] 315 MB
disk0s2 [APFS Container] 499.96 GB
disk1 [APFS Virtual drive] 499.96 GB (Shared by 6 volumes)
disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (6.49 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] (2.03 GB used)
disk1s3 - Recovery (APFS) [Recovery] (1.22 GB used)
disk1s4 (APFS) [APFS Container] (9.89 GB used)
disk1s4s1 - Macintosh HD (APFS) [APFS Snapshot] (9.89 GB used)
disk1s5 - Update (APFS) (1 MB used)
disk1s6 - VM (APFS) [APFS VM] (20 KB used)
Mounted Volumes:
disk1s1 - Macintosh HD - Data [APFS Virtual drive]
Filesystem: APFS
Mount point: /System/Volumes/Data
Encrypted
Used: 6.49 GB
Shared values
Size: 499.96 GB
Free: 480.17 GB
Available: 481.44 GB
disk1s2 - Preboot [APFS Preboot]
Filesystem: APFS
Mount point: /System/Volumes/Preboot
Used: 2.03 GB
Shared values
Size: 499.96 GB
Free: 480.17 GB
Available: 481.44 GB
disk1s4s1 - Macintosh HD [APFS Snapshot]
Filesystem: APFS
Mount point: /
Read-only: Yes
Used: 9.89 GB
Shared values
Size: 499.96 GB
Free: 480.17 GB
Available: 481.44 GB
disk1s5 - Update
Filesystem: APFS
Mount point: /System/Volumes/Update
Used: 1 MB
Shared values
Size: 499.96 GB
Free: 480.17 GB
Available: 481.44 GB
disk1s6 - VM [APFS VM]
Filesystem: APFS
Mount point: /System/Volumes/VM
Used: 20 KB
Shared values
Size: 499.96 GB
Free: 480.17 GB
Available: 481.44 GB
Network:
Interface bridge0: Thunderbolt Bridge
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
System Software:
macOS Sonoma 14.1.1 (23B81)
Time since boot: Less than an hour
Notifications:
EtreCheckPro.app
one notification
Security:
Gatekeeper: App Store and identified developers
System Integrity Protection: Enabled
Antivirus software: Apple
Applications:
521 apps
3 x86-only apps
2 unsigned apps
System Launch Daemons:
[Not Loaded] 43 Apple tasks
[Loaded] 195 Apple tasks
[Running] 159 Apple tasks
[Other] 3 Apple tasks
System Launch Agents:
[Not Loaded] 21 Apple tasks
[Loaded] 223 Apple tasks
[Running] 177 Apple tasks
App Extensions:
QuickLook Previews:
EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app
com.etresoft.etrecheck4 *.etrecheck
Backup:
Time Machine Not Configured!
Performance:
System Load: 1.90 (1 min ago) 2.63 (5 min ago) 2.66 (15 min ago)
Nominal I/O usage: 0.63 MB/s
File system: 15.85 seconds
Write speed: 2745 MB/s
Read speed: 2551 MB/s
CPU Usage Snapshot:
Type Overall
System: 1 %
User: 2 %
Idle: 97 %
Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location)
EtreCheckPro 19.40 % (Etresoft, Inc.)
com.apple.WebKit.WebContent (6) 10.08 % (Apple)
WindowServer 8.42 % (Apple)
Safari 5.78 % (Apple)
TouchBarServer 5.12 % (Apple)
Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location)
com.apple.WebKit.WebContent (6) 2.03 GB (Apple)
EtreCheckPro 880 MB (Etresoft, Inc.)
MTLCompilerService (23) 693 MB (Apple)
Safari 220 MB (Apple)
AppleSpell 199 MB (Apple)
Top Processes Snapshot by Network Use:
Process Input / Output (Source - Location)
corespeechd 3 KB / 15 MB (Apple)
com.apple.WebKit.Networking 5 MB / 464 KB (Apple)
biometrickitd 69 KB / 69 KB (Apple)
mDNSResponder 71 KB / 61 KB (Apple)
apsd 9 KB / 48 KB (Apple)
Top Processes Snapshot by Energy Use:
Process (count) Energy (0-100) (Source - Location)
mdbulkimport (2) 3 (Apple)
WindowServer 2 (Apple)
com.apple.AppleUserHIDDrivers 1 (Apple)
trustd (4) 0 (Apple)
powerd 0 (Apple)
Virtual Memory Information:
Physical RAM: 16 GB
Free RAM: 2.90 GB
Used RAM: 7.71 GB
Cached files: 5.39 GB
Available RAM: 8.29 GB
Swap Used: 0 B
Software Installs (past 60 days):
Install Date Name (Version)
2023-11-16 macOS 14.1.1 (14.1.1)
2023-11-17 MRTConfigData (1.93)
2023-11-17 XProtectPayloads (118)
2023-11-17 XProtectPlistConfigData (2175)
Diagnostics Information (past 7-30 days):
2023-11-17 23:34:17 Kernel Panic (24 times)
Details:
panic(cpu 1 caller 0xfffffff017221f60): macOS panic detected
Panicked task 0xffffffe289442bb0: 0 pages, 232 threads: pid 0: kernel_
task
2023-11-17 23:13:12 WindowServer - High CPU Use
Executable: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer
2023-11-17 23:12:09 Activity Monitor - Crash (6 times)
Executable: /System/Applications/Utilities/Activity Monitor.app
2023-11-17 22:28:02 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/recoverylogd-2023-11-17-222802.ips - Crash (2 times)
2023-11-17 22:24:22 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/recoverylogd-2023-11-17-222422.ips - Crash (2 times)
2023-11-17 22:24:07 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/recoverylogd-2023-11-17-222407.ips - Crash (2 times)
2023-11-17 22:23:17 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/recoverylogd-2023-11-17-222317.ips - Crash (2 times)
2023-11-17 22:22:15 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/recoverylogd-2023-11-17-222215.ips - Crash (2 times)
2023-11-17 22:20:57 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/recoverylogd-2023-11-17-222057.ips - Crash (2 times)
2023-11-16 22:09:05 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/recoverylogd-2023-11-16-220905.ips - Crash (2 times)
2023-11-16 14:12:53 identityservicesd.app - High CPU Use
Executable: /System/Library/PrivateFrameworks/IDS.framework/identityservicesd.app
End of report
My MacBook Pro 2019 keeps on randomly shutting down and have no clue why. I ran the Apple diagnostics that said a third party software install was preventing it from booting but the machine just randomly shuts down. I ran a diagnostic test that someone told me to run and was wondering if anyone had any ideas?
Many thanks in advance for any help or tips with this problem.
EtreCheckPro version: 6.8.3 (68032)
Report generated: 2023-11-17 23:58:56
Download EtreCheckPro from https://etrecheck.com
Runtime: 2:40
Performance: Excellent
Problem: Computer is restarting
Description:
GPU panic error code computer randomly shutting down
Major Issues:
Anything that appears on this list needs immediate attention.
Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
No Time Machine backup - Time Machine backup not found.
Heavy RAM usage - Apps are using a large amount of RAM.
Apps crashing - There have been numerous app crashes.
Limited permissions - More information may be available with Full Disk Access.
Hardware Information:
MacBook Pro (16-inch, 2019)
Status: Supported
MacBook Pro Model: MacBookPro16,1
2.6 GHz 6-Core Intel Core i7 (i7-9750H) CPU: 6-core
16 GB RAM - Not upgradeable
BANK 0/ChannelA-DIMM0 - 8 GB DDR4 2667
BANK 2/ChannelB-DIMM0 - 8 GB DDR4 2667
Battery: Health = Normal - Cycle count = 314
Video Information:
Intel UHD Graphics 630 - VRAM: 1536 MB
AMD Radeon Pro 5300M - VRAM: 4 GB
Color LCD (built-in) 4096 x 2560
Drives:
disk0 - APPLE SSD AP0512N 500.28 GB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x4 NVM Express
disk0s1 - EFI [EFI] 315 MB
disk0s2 [APFS Container] 499.96 GB
disk1 [APFS Virtual drive] 499.96 GB (Shared by 6 volumes)
disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (6.49 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] (2.03 GB used)
disk1s3 - Recovery (APFS) [Recovery] (1.22 GB used)
disk1s4 (APFS) [APFS Container] (9.89 GB used)
disk1s4s1 - Macintosh HD (APFS) [APFS Snapshot] (9.89 GB used)
disk1s5 - Update (APFS) (1 MB used)
disk1s6 - VM (APFS) [APFS VM] (20 KB used)
Mounted Volumes:
disk1s1 - Macintosh HD - Data [APFS Virtual drive]
Filesystem: APFS
Mount point: /System/Volumes/Data
Encrypted
Used: 6.49 GB
Shared values
Size: 499.96 GB
Free: 480.17 GB
Available: 481.44 GB
disk1s2 - Preboot [APFS Preboot]
Filesystem: APFS
Mount point: /System/Volumes/Preboot
Used: 2.03 GB
Shared values
Size: 499.96 GB
Free: 480.17 GB
Available: 481.44 GB
disk1s4s1 - Macintosh HD [APFS Snapshot]
Filesystem: APFS
Mount point: /
Read-only: Yes
Used: 9.89 GB
Shared values
Size: 499.96 GB
Free: 480.17 GB
Available: 481.44 GB
disk1s5 - Update
Filesystem: APFS
Mount point: /System/Volumes/Update
Used: 1 MB
Shared values
Size: 499.96 GB
Free: 480.17 GB
Available: 481.44 GB
disk1s6 - VM [APFS VM]
Filesystem: APFS
Mount point: /System/Volumes/VM
Used: 20 KB
Shared values
Size: 499.96 GB
Free: 480.17 GB
Available: 481.44 GB
Network:
Interface bridge0: Thunderbolt Bridge
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
System Software:
macOS Sonoma 14.1.1 (23B81)
Time since boot: Less than an hour
Notifications:
EtreCheckPro.app
one notification
Security:
Gatekeeper: App Store and identified developers
System Integrity Protection: Enabled
Antivirus software: Apple
Applications:
521 apps
3 x86-only apps
2 unsigned apps
System Launch Daemons:
[Not Loaded] 43 Apple tasks
[Loaded] 195 Apple tasks
[Running] 159 Apple tasks
[Other] 3 Apple tasks
System Launch Agents:
[Not Loaded] 21 Apple tasks
[Loaded] 223 Apple tasks
[Running] 177 Apple tasks
App Extensions:
QuickLook Previews:
EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app
com.etresoft.etrecheck4 *.etrecheck
Backup:
Time Machine Not Configured!
Performance:
System Load: 1.90 (1 min ago) 2.63 (5 min ago) 2.66 (15 min ago)
Nominal I/O usage: 0.63 MB/s
File system: 15.85 seconds
Write speed: 2745 MB/s
Read speed: 2551 MB/s
CPU Usage Snapshot:
Type Overall
System: 1 %
User: 2 %
Idle: 97 %
Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location)
EtreCheckPro 19.40 % (Etresoft, Inc.)
com.apple.WebKit.WebContent (6) 10.08 % (Apple)
WindowServer 8.42 % (Apple)
Safari 5.78 % (Apple)
TouchBarServer 5.12 % (Apple)
Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location)
com.apple.WebKit.WebContent (6) 2.03 GB (Apple)
EtreCheckPro 880 MB (Etresoft, Inc.)
MTLCompilerService (23) 693 MB (Apple)
Safari 220 MB (Apple)
AppleSpell 199 MB (Apple)
Top Processes Snapshot by Network Use:
Process Input / Output (Source - Location)
corespeechd 3 KB / 15 MB (Apple)
com.apple.WebKit.Networking 5 MB / 464 KB (Apple)
biometrickitd 69 KB / 69 KB (Apple)
mDNSResponder 71 KB / 61 KB (Apple)
apsd 9 KB / 48 KB (Apple)
Top Processes Snapshot by Energy Use:
Process (count) Energy (0-100) (Source - Location)
mdbulkimport (2) 3 (Apple)
WindowServer 2 (Apple)
com.apple.AppleUserHIDDrivers 1 (Apple)
trustd (4) 0 (Apple)
powerd 0 (Apple)
Virtual Memory Information:
Physical RAM: 16 GB
Free RAM: 2.90 GB
Used RAM: 7.71 GB
Cached files: 5.39 GB
Available RAM: 8.29 GB
Swap Used: 0 B
Software Installs (past 60 days):
Install Date Name (Version)
2023-11-16 macOS 14.1.1 (14.1.1)
2023-11-17 MRTConfigData (1.93)
2023-11-17 XProtectPayloads (118)
2023-11-17 XProtectPlistConfigData (2175)
Diagnostics Information (past 7-30 days):
2023-11-17 23:34:17 Kernel Panic (24 times)
Details:
panic(cpu 1 caller 0xfffffff017221f60): macOS panic detected
Panicked task 0xffffffe289442bb0: 0 pages, 232 threads: pid 0: kernel_
task
2023-11-17 23:13:12 WindowServer - High CPU Use
Executable: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer
2023-11-17 23:12:09 Activity Monitor - Crash (6 times)
Executable: /System/Applications/Utilities/Activity Monitor.app
2023-11-17 22:28:02 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/recoverylogd-2023-11-17-222802.ips - Crash (2 times)
2023-11-17 22:24:22 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/recoverylogd-2023-11-17-222422.ips - Crash (2 times)
2023-11-17 22:24:07 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/recoverylogd-2023-11-17-222407.ips - Crash (2 times)
2023-11-17 22:23:17 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/recoverylogd-2023-11-17-222317.ips - Crash (2 times)
2023-11-17 22:22:15 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/recoverylogd-2023-11-17-222215.ips - Crash (2 times)
2023-11-17 22:20:57 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/recoverylogd-2023-11-17-222057.ips - Crash (2 times)
2023-11-16 22:09:05 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/recoverylogd-2023-11-16-220905.ips - Crash (2 times)
2023-11-16 14:12:53 identityservicesd.app - High CPU Use
Executable: /System/Library/PrivateFrameworks/IDS.framework/identityservicesd.app
End of report
