Graphic card freaks out with brand new MBP 2016

Discussion in 'MacBook Pro' started by JanInLA, Nov 16, 2016.

  1. JanInLA, Nov 16, 2016
    Last edited: Nov 26, 2016

    JanInLA macrumors member

    JanInLA

    Joined:
    Nov 16, 2016
    #1
    I put my new MBP to work right away and edited a project in Premiere Pro.
    When I used the Adobe Media Encoder the graphics card freaked out and computer crashed.
    I went to the Apple Store and they said it's probably a hardware problem.
    So I ordered a new one.
    I kept the MPB I have now because when I switched over to FCPX everything seems to be working fine.
    But the technician said I shouldn't trust it after I showed him the video of it freaking out. I have the
    Radeon Pro 460 with 4GB memory

    UPDATE: This didn't happen after I created a new project on this MPB. The other project that made the computer crash was created on a MacPro with a NIVIDIA graphics card. Interesting.
    But there is still a weird graphics glitch when I restart the computer.

     
  2. Innominate macrumors member

    Innominate

    Joined:
    Nov 11, 2016
    Location:
    Sweden
    #2
    This is my biggest fear, getting a faulty unit and having to return it only to do the wait all over again but even longer.
     
  3. x-evil-x macrumors 68030

    x-evil-x

    Joined:
    Jul 13, 2008
    #3
    did it freeze? i had similar thing happen last night but it froze and the screen was flickering
     
  4. JanInLA thread starter macrumors member

    JanInLA

    Joined:
    Nov 16, 2016
    #4
    The arrival estimate of the the new MBP is Dec 28th
    But the good news it that the Apple stuff was supportive and extended my return policy so I could keep the one I have although it's not working with Premiere. But I switched to FCPX for this project and it works.
    --- Post Merged, Nov 16, 2016 ---
    yeah, screen flickering and freezing.
    Crap - might be a whole batch?
     
  5. x-evil-x macrumors 68030

    x-evil-x

    Joined:
    Jul 13, 2008
    #5
    happened when i was in photos and used siri. nothing too hard on the system
     
  6. triumph71 macrumors member

    triumph71

    Joined:
    Nov 16, 2014
    #6
    I had the same thing today too! 2.9ghz 15" with 460. I was letting Photos do its thing syncing 13k images, and all of a sudden the whole system locked up and was flashing violently with red/green hues and a sort of checkerboard pattern.

    Restarted the lappy and it came back ok (although it had a weird green line through the background during login). I did a clear NVRAM, and rebooted again. Has been fine the past hour, but there is definitely something very wrong. Either hardware (was in dGPU mode as i was plugged in), or software of some sort. Seems to be quite a common issue, so i'm hoping its just software/firmware.
     
  7. JanInLA thread starter macrumors member

    JanInLA

    Joined:
    Nov 16, 2016
    #7
    I just posted this thread and the fact that there are already two responses with the same issue worries me.
     
  8. altaic macrumors member

    Joined:
    Jan 26, 2004
    #8
    Would you all mind checking your serial number at http://sndeep.info/en and posting the factory and manufacture date? I'm about to get a speced out 15" and I'm concerned there indeed may be a bad batch.
     
  9. Bryan Bowler macrumors 68040

    Joined:
    Sep 27, 2008
    #9
    I don't understand why Apple does not expedite the delivery of a replacement unit. They could easily take it out of the pool of MBPs that are being sent to Apple Stores or they could simply bump you up in the line of people waiting for their BTO.
     
  10. Rafterman macrumors 68000

    Joined:
    Apr 23, 2010
    #10
    With all the people reporting it, it sounds more like software than faulty units.
     
  11. triumph71 macrumors member

    triumph71

    Joined:
    Nov 16, 2014
    #11
    ARGGGG.. Just happened again while I was on the phone to applecare!



    IMG_0101.jpg

    This time it was slightly different in that it wasn't the usual checkboard pattern, and it was just red, but it was flickering like crazy as shown in the video.

    Anyway, Applecare weren't really that helpful. Soonest appointment I could get was for monday afternoon, and I'm sure i won't be able to replicate the issue for the 'geniuses'. The applecare rep seems to think that a replacement via genius bar will result in a much faster turnaround than simply reordering again from the website.

    Pretty disappointed I must say. My 2008 Mac Pro has been humming along 24/7 for nearly 9 years with nary a problem, and when I actually get a new mac to replace it, the thing freaks out after 1 day!
     
  12. JanInLA thread starter macrumors member

    JanInLA

    Joined:
    Nov 16, 2016
    #12
    They say they can't because it's a custom order. The tech guy said I should give the online people a call.
    --- Post Merged, Nov 16, 2016 ---
    I had this screen as well.
    --- Post Merged, Nov 16, 2016 ---
    Okay,
    but it got better after I did a permissions repair.
    Don't ask me why but it's better.
    And I avoid the app that caused the problem: Adobe Media Encoder
     
  13. poematik13 macrumors 6502a

    Joined:
    Jun 5, 2014
    #13
    If its happening to multiple people in different scenarios, it could be either an OS/driver issue (which means just wait for an update, its a day 1 product with no real world user data) or it can actually be a faulty batch of GPU's.

    Doesn't matter though, all of you have warranty so just go get a new one for free.

    EDIT: Everybody run a diagnostic on boot and also check Console to see if there are any red flags pertaining to hardware errors. If you don't see any, it's 99% just a driver/OS issue.
     
  14. derek916 macrumors member

    Joined:
    Sep 20, 2012
    #14
    the only graphics glitch I've noticed with my 460 is when I turn on my Mac and click to login once I hit enter and it begins to load the bottom part of the screen glitches out for a second then everything is normal ...
    hmmm
     
  15. Bryan Bowler macrumors 68040

    Joined:
    Sep 27, 2008
    #15
    Yes, but trust me, Apple is running an assembly line and producing these things in batches versus one at a time, so they could move you up to the front of the line. Also, Apple stores are receiving various configurations that would be considered BTO as well, so they could snag an allocation from there too.

    Just trying to help and I'm sorry that you're going through this. If I were you, I would consider politely elevating the issue at Apple. There really is no reason why you can't receive a replacement within a week or two.
     
  16. Cindori macrumors 68040

    Cindori

    Joined:
    Jan 17, 2008
    Location:
    Sweden
    #16
    This is a typical "graphics tearing" or "graphics artifact" issue. It's usually attributed to faulty, or overheating, graphics card.
     
  17. JanInLA thread starter macrumors member

    JanInLA

    Joined:
    Nov 16, 2016
    #17
    Yes, thanks.
     
  18. FrankySavvy macrumors 65816

    Joined:
    Mar 4, 2010
    Location:
    Long Island, NY
    #18
    I have a thread , see attached pictures, I have an appointment tomorrow with the Genius Bar.
     

    Attached Files:

  19. Mike84 macrumors 6502a

    Joined:
    Jun 23, 2010
    #19
    I feel for you guys. I am sorry.

    Is this only related to the 460 thus far?
     
  20. triumph71 macrumors member

    triumph71

    Joined:
    Nov 16, 2014
    #20
    I just returned mine. Trying to decide if I should reorder now and get in line for a replacement or just wait a bit to see how this plays out.
     
  21. SVTM, Nov 16, 2016
    Last edited: Nov 16, 2016

    SVTM macrumors member

    SVTM

    Joined:
    Sep 6, 2016
    #21
    This worries me. I've had a few minor screen hiccups with mine on the Apple boot screen but nothing this bad. Is there anything you guys are able to do that 100% replicates the problem? Would like to test this out on mine.
     
  22. altaic macrumors member

    Joined:
    Jan 26, 2004
    #22
    Was hoping to get the factory and manufacture date in case this is in fact a bad batch. Do you still have the serial number?
     
  23. derek916 macrumors member

    Joined:
    Sep 20, 2012
    #23
    Signing in after a boot up throws some interesting colors then goes away , I have not used many power consuming applications yet so this concerns me . 460 owner here
     
  24. duervo, Nov 16, 2016
    Last edited: Nov 16, 2016

    duervo macrumors 68000

    duervo

    Joined:
    Feb 5, 2011
    #24
    This is concerning, especially given the past issues with dGPU's in MBP's. With those past issues in mind, I really think that the more pragmatic approach here would be to wait a bit and see how it plays out.

    Oh yeah ... and story about this on the main MR page in 3 ... 2 ... 1 ...
     
  25. tubeexperience macrumors 68030

    Joined:
    Feb 17, 2016

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