Graphic tearing on MacBook Pro 15" with touchbar, Sierra 10.12.2

Discussion in 'MacBook Pro' started by kley2016, Dec 16, 2016.

  1. kley2016, Dec 16, 2016
    Last edited: Dec 16, 2016

    kley2016 macrumors newbie

    Joined:
    Dec 14, 2016
    #1
    I am seeing a weird graphic tear right under the "spotlight search" when you access it for the first time, only when you open the lid after the laptop has been shut off. It does not happen again when you are working. The issue returns if the laptop has been in sleep for several hours. Anybody else is experiencing this issue? I am on a MacBook Pro 2016 15" with touchbar, macOS Sierra 10.12.2. I don't remember seeing this before the update. I tried shutting off indexing but still the same issue occurs. screen.png
     
  2. deadworlds macrumors 6502a

    deadworlds

    Joined:
    Jun 15, 2007
    Location:
    Citrus Heights,CA
    #2
    Are you by any chance using the program f.lux, or something similar?

    I ask because I noticed this happening to mine too and I managed to trace it back to that program. When I quick the program the problem goes away.
     
  3. kley2016 thread starter macrumors newbie

    Joined:
    Dec 14, 2016
    #3
    No, I don't have F.lux installed. I turned off "Automatic Graphic Switching" and the issue did not happen. That's it, I am returning my laptop tomorrow and get my money back. I am convinced at this point that all Macbook Pros with AMD cards are suffering from the same issue. This is ridiculous, for my iPhone 7 Plus I had to change 3 different phones before I got one that didn't have any issues. Apple is totally losing it lately!
     
  4. deadworlds macrumors 6502a

    deadworlds

    Joined:
    Jun 15, 2007
    Location:
    Citrus Heights,CA
    #4
    Well if you want to return it you have that option. Because mine was caused by a third party utility I'm convinced the issue is more software than it is hardware,Specifically the AMD drivers.

    May you have better luck on your next purchase, whatever it may be.
     
  5. kley2016 thread starter macrumors newbie

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    Dec 14, 2016
    #5
    Was your issue exactly like the one I have in the screenshot?
     
  6. deadworlds macrumors 6502a

    deadworlds

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    Jun 15, 2007
    Location:
    Citrus Heights,CA
    #6
    Yes, it would tear just like that with spotlight, and it would also happen when viewing QuickTime videos. Disabling f.lux fixed the issue as I stated earlier.
     
  7. kley2016 thread starter macrumors newbie

    Joined:
    Dec 14, 2016
    #7
    Formated the machine and the issue still exists with a clean install. Terrible experience with the MacBook Pro so far, not happy at all. I am hoping that they are not going to give me a hard time at the store when I ask for my money back. By the way, does anybody know if you need to setup an appointment to get your money back?
     
  8. eggo macrumors newbie

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    Sep 23, 2012
  9. deadworlds macrumors 6502a

    deadworlds

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    Jun 15, 2007
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    #9
    I'd you're within your 14 day return Period, or the extended holiday return Period, there should be no trouble making the return.

    Sorry things didn't work out for you.
     
  10. Sohappy macrumors member

    Sohappy

    Joined:
    Nov 19, 2016
    #10
    I reproduced it once. Once !!!!! and with google page too ! Nowhere else. Maybe you just know how to do it ! And you took your screenshot ! It's a tiny thing. And you return your machine !
     
  11. gmanist1000 macrumors 68030

    gmanist1000

    Joined:
    Sep 22, 2009
    #11
    I had this issue this morning when I unlocked my 13" with Iris 550:

    I do use Flux, I will assume blame to that for now...
     

    Attached Files:

  12. kley2016 thread starter macrumors newbie

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    Dec 14, 2016
    #12
    It is not a matter of how tiny the issue is. My main issue is even bigger. The machine was doing the same thing but in the larger scale when editing 4K footage in Adobe Premiere. I gave it the benefit of the doubt and blamed it all on Adobe. Then that happened. I paid that kind of money to get a Pro machine. Apple doesnt seem to give 2 ***** about good loyal customers anymore :(
    This is very easily reproducible by me:
    1- Shut down the MacBook Pro
    2- Start the MacBook Pro
    3- Wait till the desktop loads
    4- Click on the spotlight search
    Here is where I see the issue. I note again that the issue will not happen after the first occurence, till you shut off the laptop again.
     
  13. kley2016 thread starter macrumors newbie

    Joined:
    Dec 14, 2016
    #13
    Just came back from the Apple store and they were nice to give me a brand new one (not replacement). The new unit had exactly the same issue. At this point I am convinced that everyone who has a new macbook pro with touchbar has the same issue. I got my money back. I will wait for a revised version before I make my next purchase
     
  14. MagicBoy macrumors 68040

    MagicBoy

    Joined:
    May 28, 2006
    Location:
    Manchester, UK
    #14
    It's almost certainly a graphics driver glitch.

    If you've returned it for that reason, then so be it.
     
  15. Jaekae macrumors 6502

    Joined:
    Dec 4, 2012
    #15
    i have that one also most of the time, think its crappy intel gpu drivers fault
     
  16. kley2016, Dec 17, 2016
    Last edited: Dec 17, 2016

    kley2016 thread starter macrumors newbie

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    Dec 14, 2016
    #16
    It does not happen on intel driver
     
  17. rocker82 macrumors newbie

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    Dec 15, 2016
    #17
    I think you got this backwards.

    In an earlier post, you mentioned it did not happen when you turned off Automatic Graphics Switching. When you turn off Automatics Graphic Switching, your MBP will always use the high performance graphics. This is stated right under the option to turn it off. Thus for you, the AMD Radeon was actually working fine. It's the Intel Iris lower power graphics (and as others stated - most likely the driver) that caused you grief.
     
  18. deadworlds macrumors 6502a

    deadworlds

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    #18
    This makes sense. I agree with your assessment.
     
  19. originspast macrumors newbie

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    Dec 12, 2016
    #19
    Don't blame f.lux, I haven't got it installed and I've got the exact same issue as you on the same device, happens directly after logging in after a longer phase of sleep (the computer, of course ;-))
     
  20. gmanist1000 macrumors 68030

    gmanist1000

    Joined:
    Sep 22, 2009
    #20
    Well that's unfortunate to hear, hopefully it can be fixed with a software update.
     
  21. Creep89 macrumors 6502

    Joined:
    Mar 9, 2012
    #21
    No f.lux installed but I do encounter tearing issues especially when switching from dedicated to integrated graphics.

    Seriously Apple needs to get their **** together. Worst product release in years.
     

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