Graphics card problem nMP?

Discussion in 'Mac Pro' started by Martyimac, Apr 24, 2018.

  1. Martyimac macrumors 68000

    Martyimac

    Joined:
    Aug 19, 2009
    Location:
    S. AZ.
    #1
    So i just go a nMP with the D300 graphics cards and am experiencing random system freezes. These require a hard shutdown and reboot to clear the problem.

    Is this the issue that i have heard about with these cards? What are my choices for getting warranty work from ? The computer is may be one month old?

    Yes I will also search this forum but asking a direct question usually gets a better/faster answer.

    Thanks
     
  2. ActionableMango macrumors G3

    ActionableMango

    Joined:
    Sep 21, 2010
    #2
    You could post the Kernel Panic text here and that might be helpful. But at one month old you are under warranty and can call Apple Support or make an appointment at a Genius Bar.
     
  3. Martyimac thread starter macrumors 68000

    Martyimac

    Joined:
    Aug 19, 2009
    Location:
    S. AZ.
    #3
    And how would I find the Kernel Panic text? Assuming there is one.
     
  4. ActionableMango macrumors G3

    ActionableMango

    Joined:
    Sep 21, 2010
    #4
    I'm not in front of my Mac right now, so I can't remember the exact name of the location. But launch Console app and it should be in the "logs" or "diagnostic reports" or something. Look around in that app.
     
  5. Martyimac thread starter macrumors 68000

    Martyimac

    Joined:
    Aug 19, 2009
    Location:
    S. AZ.
    #5
    Anonymous UUID: 4AB05091-79DF-FA9C-F041-ED2F2923180A

    Tue Apr 24 09:17:39 2018

    *** Panic Report ***
    panic(cpu 0 caller 0xffffff7fa0d4dd7a): "bool IOAccelDisplayMachine2::display_mode_did_change(uint32_t): vendor driver returns false"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/IOAcceleratorFamily_kexts/IOAcceleratorFamily-378.18.1/Kext2/IOAccelDisplayMachine.cpp:490
    Backtrace (CPU 0), Frame : Return Address
    0xffffff820c5fb580 : 0xffffff801e06e166
    0xffffff820c5fb5d0 : 0xffffff801e196714
    0xffffff820c5fb610 : 0xffffff801e188a00
    0xffffff820c5fb690 : 0xffffff801e020180
    0xffffff820c5fb6b0 : 0xffffff801e06dbdc
    0xffffff820c5fb7e0 : 0xffffff801e06d99c
    0xffffff820c5fb840 : 0xffffff7fa0d4dd7a
    0xffffff820c5fb870 : 0xffffff7fa0d7a7d5
    0xffffff820c5fb8b0 : 0xffffff7f9f072a46
    0xffffff820c5fb960 : 0xffffff7f9f05fa10
    0xffffff820c5fb9a0 : 0xffffff7f9f069f15
    0xffffff820c5fb9c0 : 0xffffff7f9f064ad0
    0xffffff820c5fba30 : 0xffffff7f9f0705e3
    0xffffff820c5fba50 : 0xffffff7f9f070ede
    0xffffff820c5fba90 : 0xffffff7f9f070cd0
    0xffffff820c5fbad0 : 0xffffff801e6c2218
    0xffffff820c5fbb20 : 0xffffff7f9f076f2b
    0xffffff820c5fbb70 : 0xffffff801e6cae07
    0xffffff820c5fbcb0 : 0xffffff801e144a84
    0xffffff820c5fbdc0 : 0xffffff801e073680
    0xffffff820c5fbe10 : 0xffffff801e0509dd
    0xffffff820c5fbe60 : 0xffffff801e0634eb
    0xffffff820c5fbef0 : 0xffffff801e1735ad
    0xffffff820c5fbfa0 : 0xffffff801e020986
    Kernel Extensions in backtrace:
    com.apple.iokit.IOGraphicsFamily(519.15)[D5F2A20D-CAB0-33B2-91B9-E8755DFC34CB]@0xffffff7f9f056000->0xffffff7f9f09efff
    dependency: com.apple.iokit.IOPCIFamily(2.9)[1850E7DA-E707-3027-A3AA-637C80B57219]@0xffffff7f9e894000
    com.apple.iokit.IOAcceleratorFamily2(378.18.1)[BAA0383C-9650-3934-B04A-69008F757A2C]@0xffffff7fa0d43000->0xffffff7fa0dd9fff
    dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[54CD88E5-9FD7-30FC-89A0-E4B2D0CE6F85]@0xffffff7f9f01b000
    dependency: com.apple.iokit.IOSurface(211.12)[E998B85B-3174-3C25-B82B-C0D8BD9720E5]@0xffffff7fa0d27000
    dependency: com.apple.iokit.IOPCIFamily(2.9)[1850E7DA-E707-3027-A3AA-637C80B57219]@0xffffff7f9e894000
    dependency: com.apple.iokit.IOGraphicsFamily(519.15)[D5F2A20D-CAB0-33B2-91B9-E8755DFC34CB]@0xffffff7f9f056000

    BSD process name corresponding to current thread: WindowServer

    Mac OS version:
    17E199

    Kernel version:
    Darwin Kernel Version 17.5.0: Mon Mar 5 22:24:32 PST 2018; root:xnu-4570.51.1~1/RELEASE_X86_64
    Kernel UUID: 1B55340B-0B14-3026-8A47-1E139DB63DA3
    Kernel slide: 0x000000001de00000
    Kernel text base: 0xffffff801e000000
    __HIB text base: 0xffffff801df00000
    System model name: MacPro6,1 (Mac-F60DEB81FF30ACF6)

    System uptime in nanoseconds: 30425444292009
    last loaded kext at 244252161813: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f9f0b1000, size 69632)
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    com.apple.security.quarantine 3
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    com.apple.driver.AppleSSE 1.0
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    com.apple.iokit.IOSerialFamily 11
    com.apple.driver.IOPlatformPluginLegacy 1.0.0
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    com.apple.driver.AppleSMBusPCI 1.0.14d1
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    EOF

    System Profile:
    Network Service: Wi-Fi, AirPort, en2
    Thunderbolt Bus: Mac Pro, Apple Inc., 19.2
    Thunderbolt Bus: Mac Pro, Apple Inc., 19.2
    Thunderbolt Bus: Mac Pro, Apple Inc., 19.2
    Boot Volume File System Type: apfs
    PCI Card: AMD FirePro D300, Display Controller, Slot-1
    PCI Card: AMD FirePro D300, Display Controller, Slot-2
    Memory Module: DIMM1, 4 GB, DDR3 ECC, 1866 MHz, 0x80AD, 0x484D54343531553741465238432D52442020
    Memory Module: DIMM2, 4 GB, DDR3 ECC, 1866 MHz, 0x80AD, 0x484D54343531553741465238432D52442020
    Memory Module: DIMM3, 4 GB, DDR3 ECC, 1866 MHz, 0x80AD, 0x484D54343531553741465238432D52442020
    Memory Module: DIMM4, 4 GB, DDR3 ECC, 1866 MHz, 0x80AD, 0x484D54343531553741465238432D52442020
    USB Device: USB 2.0 Bus
    USB Device: Hub
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: USB 3.0 Bus
    USB Device: Hub
    USB Device: Hub
    USB Device: P9223 Slim
    USB Device: Hub
    USB Device: Hub
    USB Device: USB Receiver
    USB Device: Cruzer Mini
    USB Device: MM-1
    USB Device: USB2.0 Hub
    USB Device: Matias Backlit Keyboard
    Serial ATA Device: APPLE SSD SM0256G, 251 GB
    Model: MacPro6,1, BootROM MP61.0123.B00, 4 processors, Quad-Core Intel Xeon E5, 3.7 GHz, 16 GB, SMC 2.20f18
    Graphics: AMD FirePro D300, AMD FirePro D300, PCIe
    Graphics: AMD FirePro D300, AMD FirePro D300, PCIe
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x135), Broadcom BCM43xx 1.0 (7.77.37.29.1a7)
    Bluetooth: Version 6.0.5f3, 3 services, 27 devices, 1 incoming serial ports
     
  6. MarkJames68 macrumors 6502

    MarkJames68

    Joined:
    Sep 24, 2017
    #6
    I would also strongly consider getting AppleCare+ for the nMP as well. That'll extend you out to 3 years, and if eventually D300 parts get hard to come by they could possibly swap you out.

    OP, where did you get the system? A quad core hasn't been sold new by Apple for a while now. Still can get them new/refurbished from B&H or OWC.
     
  7. Martyimac thread starter macrumors 68000

    Martyimac

    Joined:
    Aug 19, 2009
    Location:
    S. AZ.
    #7
    New from B&H $1K discount. I have a dead 6 core that I think the GPU's might still be good but will look at  1 year warranty if this continues.
     
  8. ActionableMango macrumors G3

    ActionableMango

    Joined:
    Sep 21, 2010
    #8
    I am not an expert, but indeed this appears to be graphics related. nMP does not have a great reputation for its graphics cards. I don't think this is a self-fix situation.

    Apple has an extended campaign for nMP GPUs that they are fixing outside of warranty. So even if you are out of warranty you might have them check out your older nMP as well.
     
  9. Martyimac thread starter macrumors 68000

    Martyimac

    Joined:
    Aug 19, 2009
    Location:
    S. AZ.
    #9
    The older nMP is dead because it sucked up a glass of water, my fault, and it killed the power supply. So far the SSD and memory from that machine are proved to be working in the new machine. So the GPU's I figure have a 50-50 shot at being okay, just have to try them out.
     
  10. ActionableMango macrumors G3

    ActionableMango

    Joined:
    Sep 21, 2010
    #10
    Ouch! :confused:
     
  11. MarkJames68 macrumors 6502

    MarkJames68

    Joined:
    Sep 24, 2017
    #11
    BTW they are on sale at B&H for $1899 at the moment - if you paid $1999 a month ago see if you can get a price adjustment, or if they won’t give you cash back maybe credit towards AppleCare.
     
  12. Martyimac thread starter macrumors 68000

    Martyimac

    Joined:
    Aug 19, 2009
    Location:
    S. AZ.
    #12
    I got the on sale price
     
  13. Steve the Developer macrumors newbie

    Joined:
    Nov 19, 2017
    #13
    So to interpret the report:

    A PCI DMA transfer of a block of memory, to the GPU, whose header was garbage caused a hardware panic.

    Most likely a bad or loose cable, but this is definitely hardware related.

    I have the nMP and it has been rock solid.

    Bring this in to Apple store and have them run diagnostics (but get the AppleCare first unless it is still in the warranty period).
     

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