Last Friday I dropped my iPhone on a tile floor and cracked the glass screen. The phone still worked fine, but the glass was relatively shattered. I contacted Apple on Friday afternoon to have it fixed. Saturday I received a prepaid box from Apple to send the phone in by FedEx for repair. I dropped the box off Saturday afternoon at FedEx. Yesterday, Tuesday, I received a package from Apple with the following note, "after diagnosing your phone, we have decided to replace it with a new iPhone". What wonderful customer service. Dropped it on Friday, mailed out on Saturday, and on Tuesday a new iPhone and I am up and running again. I don't think I could have flown to the repair center across the country from rural northern Michigan and returned with my phone as quickly if I had hand delivered it. It seems we often hear about the problems with Apple service, but I want to give a huge kudos to Apple and Mr. Jobs. Great customer service!!!