Hey everyone, Thought I should share, just had a fantastic customer service experience. Long story short, called apple care to see what my options were with a broken (physical damaged) 5s. The rep put me on hold for a second and when he came back told me I would be getting an exception and replacement for free! Amazing! Didn't even ask for anything. Went to the apple store today and the place was packed. The person that helped us was very patient and didn't rush us out the door. Great customer service! I really couldn't be happier with everything. My question is: is there a central email address I can use to send a nice thank you email and recognize the two people that helped us so much? I tried calling the local apple store but I can't ever seem to get a direct line through and I can't find one for apple care. I used to sent letters to stores back in the day but I feel they would just be tossed away (not on purpose). Thanks!