iPhone X Great apple store customer service!!

Discussion in 'iPhone' started by vhl71, Jul 11, 2018.

  1. vhl71, Jul 11, 2018
    Last edited: Jul 11, 2018

    vhl71 macrumors 6502

    Oct 8, 2009
    Impressed with apple store customer service yesterday..
    Been using my iPhone X without a case for a few months. I woke up on the weekend to see my back glass broken and I was very upset. Didn’t drop the phone or anything. Screen was totally flawless I must have sat on the phone or something must have happened which I can’t remember.

    Anyway ended up going to apple store to see whether they can replace the back glass. After checking everything for a few minutes, the rep said the back is glued to the frame and cannot be replaced. Then he said they’ll try to see whether they can give me a new phone under the standard warranty ( I don’t have apple care). Typically it would cost $CAD750, but they replaced it with a brand new phone at no cost!!
    I was quite surprised at this. iPhones are so damn expensive. But considering this kinda customer service it’s worth paying the price.
    Another happy apple customer here for sure.
  2. ericwn macrumors 68000

    Apr 24, 2016
    Awesome to hear they swapped the device even when you might have broken it and the warranty wouldn’t cover it. Thanks for sharing your story!
  3. akash.nu macrumors 603


    May 26, 2016
    This is one of the reasons I buy Apple products and am very happy with my money spent well.
  4. Txguy82 macrumors regular


    Dec 31, 2016
    You lucked out sir!! Lol
  5. ljusmc macrumors member

    Jun 23, 2012
    You got very lucky. There are a few techs like that, but not many.
  6. melman101 macrumors 68030

    Sep 3, 2009
    Buy that AppleCare+
  7. vhl71 thread starter macrumors 6502

    Oct 8, 2009
    Tried that. Since I didn’t have AppleCare for the original purchase I cannot buy it now for the replacement phone either.
    I have never broken a phone my whole life till now. But now I’ve a transparent case on. Not much of a protection, but better than nothing. Tried the apple leather case. It’s too bulky. I need to make sure I’m more careful with the phone from now onwards.
  8. akash.nu macrumors 603


    May 26, 2016
    If you’re into bumper cases then I’d recommend the Rhinoshield bumper case.
  9. Relentless Power macrumors Penryn

    Relentless Power

    Jul 12, 2016
    Unfortunately, _not_ every Apple store will offer the same consistent service this member experienced, but regardless; the customer pays a premium not just for hardware with Apple devices, but you’re also paying situations like these where Apple is One of the only few tech companies that I know will make exceptions where they simply don’t have to or they tried to work with the customer the best they can to help them in specific situations like these.

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