Impressed with apple store customer service yesterday.. Been using my iPhone X without a case for a few months. I woke up on the weekend to see my back glass broken and I was very upset. Didn’t drop the phone or anything. Screen was totally flawless I must have sat on the phone or something must have happened which I can’t remember. Anyway ended up going to apple store to see whether they can replace the back glass. After checking everything for a few minutes, the rep said the back is glued to the frame and cannot be replaced. Then he said they’ll try to see whether they can give me a new phone under the standard warranty ( I don’t have apple care). Typically it would cost $CAD750, but they replaced it with a brand new phone at no cost!! I was quite surprised at this. iPhones are so damn expensive. But considering this kinda customer service it’s worth paying the price. Another happy apple customer here for sure.