iPhone X Great apple store customer service!!

[vhl71]

Impressed with apple store customer service yesterday..
Been using my iPhone X without a case for a few months. I woke up on the weekend to see my back glass broken and I was very upset. Didn’t drop the phone or anything. Screen was totally flawless I must have sat on the phone or something must have happened which I can’t remember.

Anyway ended up going to apple store to see whether they can replace the back glass. After checking everything for a few minutes, the rep said the back is glued to the frame and cannot be replaced. Then he said they’ll try to see whether they can give me a new phone under the standard warranty ( I don’t have apple care). Typically it would cost $CAD750, but they replaced it with a brand new phone at no cost!!
I was quite surprised at this. iPhones are so damn expensive. But considering this kinda customer service it’s worth paying the price.
Another happy apple customer here for sure.

 

[ericwn]

Awesome to hear they swapped the device even when you might have broken it and the warranty wouldn’t cover it. Thanks for sharing your story!

 

[akash.nu]

This is one of the reasons I buy Apple products and am very happy with my money spent well.

 

[Txguy82]

Impressed with apple store customer service yesterday..
Been using my iPhone X without a case for a few months. I woke up on the weekend to see my back glass broken and I was very upset. Didn’t drop the phone or anything. Screen was totally flawless I must have sat on the phone or something must have happened which I can’t remember.

Anyway ended up going to apple store to see whether they can replace the back glass. After checking everything for a few minutes, the rep said the back is glued to he frame and cannot be replaced. Then he said they’ll try to see whether they can give me a new phone under the standard warranty ( I don’t have apple care). Typically it would cost $CAD750, but they replaced it with a brand new phone at no cost!!
I was quite surprised at this. iPhones are so damn expensive. But considering this kinda customer service it’s worth paying the price.
Another happy apple customer here for sure.

You lucked out sir!! Lol

 

[ljusmc]

You got very lucky. There are a few techs like that, but not many.

 

[melman101]

Impressed with apple store customer service yesterday..
Been using my iPhone X without a case for a few months. I woke up on the weekend to see my back glass broken and I was very upset. Didn’t drop the phone or anything. Screen was totally flawless I must have sat on the phone or something must have happened which I can’t remember.

Anyway ended up going to apple store to see whether they can replace the back glass. After checking everything for a few minutes, the rep said the back is glued to the frame and cannot be replaced. Then he said they’ll try to see whether they can give me a new phone under the standard warranty ( I don’t have apple care). Typically it would cost $CAD750, but they replaced it with a brand new phone at no cost!!
I was quite surprised at this. iPhones are so damn expensive. But considering this kinda customer service it’s worth paying the price.
Another happy apple customer here for sure.

Buy that AppleCare+

 

[vhl71]

Buy that AppleCare+

Tried that. Since I didn’t have AppleCare for the original purchase I cannot buy it now for the replacement phone either.
I have never broken a phone my whole life till now. But now I’ve a transparent case on. Not much of a protection, but better than nothing. Tried the apple leather case. It’s too bulky. I need to make sure I’m more careful with the phone from now onwards.

 

[akash.nu]

Tried that. Since I didn’t have AppleCare for the original purchase I cannot buy it now for the replacement phone either.
I have never broken a phone my whole life till now. But now I’ve a transparent case on. Not much of a protection, but better than nothing. Tried the apple leather case. It’s too bulky. I need to make sure I’m more careful with the phone from now onwards.

If you’re into bumper cases then I’d recommend the Rhinoshield bumper case.

 

[44267547]

Unfortunately, _not_ every Apple store will offer the same consistent service this member experienced, but regardless; the customer pays a premium not just for hardware with Apple devices, but you’re also paying situations like these where Apple is One of the only few tech companies that I know will make exceptions where they simply don’t have to or they tried to work with the customer the best they can to help them in specific situations like these.