Hey folks- Just wanted to share a great experience I had at the Apple Store @ the Gardens Mall in Palm Beach Gardens , FL. I've had my iPhone4 for almost a year...no problems...no issues...treat it very well...have kept it in a Vaja case since day one...not a scratch on it. Anyway, I had taken it out of the case to clean it (as I do periodically) and it falls to the tile floor and cracks the front glass! So, I head to the Mall only to wait about 3 hours (my fault for not making an appoinment first) to see a tech, er Genuis. The first thing he does is plug in my serial number- and he says "great news, you have 8 days of warranty left!" He then says, "too bad the warranty doesn't cover this type of damage!!" I thought the guy was messing with me, but he then said he hadn't seen an iPhone that was virtually a year old without a scratch and they replaced it for free! And he gave me a 90 day warranty on the replacement phone because he said he couldn't give me a warranty for 8 days! The moral of the story is to be honest. I didn't try to BS him about what happended. I told the truth and maybe I got lucky. Maybe I caught the guy on a good day, I dunno. I've read a bunch of threads on here as to how to talk to store employees and to say this or say that when you go in there. All I'm saying is that I was honest and I left a very happy customer. While I enjoy my Apple products, I'm not of the frame of mind that they the greatest things since sliced bread. But after this experience, you better believe that I'll head to Apple in the future for some new toys. Customer service goes very far in keeping customers brand loyal- and Apple nailed it.