Earlier this year I took my Sisters 2009 Macbook into Apple because the base had delaminated.
I took it in again yesterday because the replacement base had delaminated (remember, this is 3 years old now), and the Genius also spotted a hairline crack on the hinge). I mentioned at this point that the display flickers when it starts up or resumes from sleep, thought it was the logic board so he would have to charge for that. I declined, I just said sort out the base. He ended up replacing the base, LCD, lid, hinges (£219 worth of work) on this 2 year out of warranty machine. It also ended up solving the display flicker too.
Very very very impressed with Apple's customer care. I was almost expecting to be charged for the base considering it is rubber it could have been put down as wear and tear, but to have all of that replaced (even though I didn't even notice a fracture, even when he pointed it out!), is just absolutely astonishing.
I took it in again yesterday because the replacement base had delaminated (remember, this is 3 years old now), and the Genius also spotted a hairline crack on the hinge). I mentioned at this point that the display flickers when it starts up or resumes from sleep, thought it was the logic board so he would have to charge for that. I declined, I just said sort out the base. He ended up replacing the base, LCD, lid, hinges (£219 worth of work) on this 2 year out of warranty machine. It also ended up solving the display flicker too.
Very very very impressed with Apple's customer care. I was almost expecting to be charged for the base considering it is rubber it could have been put down as wear and tear, but to have all of that replaced (even though I didn't even notice a fracture, even when he pointed it out!), is just absolutely astonishing.
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