I ordered a yellow 38mm sport band when they were released last week. It was supposed to be delivered yesterday. It did not come and nor has it come today. I went on Live Chat and asked if they could look into it for me. Unfortunately they are sent by Royal Mail First Class post which is not trackable. I said that I was prepared to wait until the end of the week as perhaps Easter had caused the delay. Oh no said the support agent - I will send one by express delivery today and you will have it tomorrow. If the first one appears, just return it. Perfect customer service!