Great experience at the Apple Store today...

Discussion in 'Buying Tips and Advice' started by Nightline, Dec 16, 2007.

  1. Nightline macrumors regular


    Oct 22, 2007
    Signal Hill, CA
    I am a recent Mac switcher and Ipod switcher. I have never been into an Apple store until today. I bought my new Imac online, and my Ipod touch from Radio Shack.

    I originally went in to exchange an 8GB Ipod Touch that was given to me as a gift from work. I already have a 16GB Touch, so this 8GB was of no use to me. I wanted to swap it for 2 4GB Nano's. All that went fine and I decided to talk to one of the Mac Geniuses about the little scratch on my Ipod Touch screen. (Small scratch, but very visible and sad to look at)

    He asked me how long I have had it.. October 5th, and then he walked to the back and came back and said we will go ahead and replace it and give you a new one. This was of course awesome. No applecare or anything, they were just being very nice I guess.

    So, I am glad to say that my first experience at an Apple store was a great one, and I will go back whenever I need MAC products.

    Of course I ended up spending a few extra bucks while I was there... Lets say protective case and screen shield!!

    Just wanted to share.

  2. DeaconGraves macrumors 65816


    Apr 25, 2007
    Dallas, TX
    I want to work where you work.
  3. applefan69 macrumors 6502a

    Oct 9, 2007
    First off, welcome to the Apple family, as you saw today apple treats their customers VERY well. One reason i HOPE apple never becomes extremely popular and mainstream is because that will cause apple to stop caring about their customers so muhc. In fact thats one of apples best aspects.
  4. wcalderini macrumors member

    Dec 7, 2004
    The Summit - Birmingham

    I am SO glad you started this thread, as I was about to start one myself
    because of my experience yesterday at The Apple Store at the Summit in Birmingham Alabama.

    So often we hear about the negatives, and I'm sure a lot of people don't report the POSITIVE ones as they feel that those are their due as consumers.

    My Story.
    Wanting to save a few bucks on sales tax, I ordered my daughters Christmas present, a brand new MacBook, from Amazon.
    In fact, this was pretty much to be her only Christmas present, besides the various accessories and added memory to go with it. (4GB from Trans International for the low low price of $96 plus shipping).

    Well it all arrived Friday.
    After doing the bootcamp thing, I decided to go ahead and install the memory. A pretty simple process, right?
    I've installed memory in just about every mac model ever produced, including the Classic series, where you run the risk of actual electrocution, if you do something wrong. I say that only to relay the I am a VERY experienced Mac User and no stranger to the insides of a computer.
    I've put HD's in Powerbooks, Ibooks, Imacs, so JUST dropping some memory in a MacBook SHOULD have a been an easy 5 minute process.
    Battery out, Little ram shield gone, pop both old modules out, and the forst one goes in like it's home for Christmas.
    The second one? Well that one was a little tricky. It was kind of rough going in and would not seat properly. Hey, that happens. Sometimes these things are a tight fit. A little more pressure, no go. A little MORE pressure. Still no go.
    Something definitely wrong.
    So I look inside. There appears to be a little "flap" of something blocking the bottom of the slot. Strange. Try to force it in again. No go.
    But it appears the the "flap" has gotten larger and more pronounced.
    Something appears to "peeling" up from the bottom of the slot.
    A smart man would have stopped there.
    Well. As the rest of the story proves, I may NOT be the smartest man alive.
    Figuring it must be a piece of plastic "film" or perhaps some bit of crap that was not supposed to be in there, I pick up some tweezers and try to pull it out.
    Out pops this long silvery cable thing, kind of mangled at this point, with a blue connector at one end.
    Panic sets in at this point.
    Knowing I had one good chip still in there. I close everything up and try to boot it. A Mac Users Worst nightmare. No chime. No Flash. Not a peep.
    REAL panic sets in at this point as I feverishly count down the days to Christmas, and realize that most of the "service work" I hear talked about on these boards is usually around 2 weeks.
    Did I mention that this was pretty much my daughters ONLY Christmas present?
    So the Man who killed Christmas, being me, picks up the phone and desperately calls my local Apple Store.
    The news I got was not particularly good to hear.
    " did NOT buy it here?"
    "3rd Party Ram?"
    "You did WHAT?...with TWEEZERS?"
    "Ah...It'll probably take about 2 weeks, and I'm pretty sure it WON'T be covered under warranty"
    But, nevertheless, they agreed to let the Man who Killed Christmas, being me, see an Apple Genius, the next day.

    Anybody familiar with this area can tell you what a freaking ZOO the Summit Mall is this time of year, and the Apple Store was no exception.
    They wuz hoppin.

    So I finally see my name on the big screen and sheepishly approach the counter. I explain my problem to Ellie, a nice looking girl who seems to be all of 19 years old, and I am prepared for the worst. Not to mention that I had to "explain" all of this with 2 lines of people on either side, all giving me that same "poor bastard" look that we all give when we see somebody who has REALLY botched things up.
    Elie takes my poor new MacBook behind the huge metal "wizard of Oz" door they have and I wait for a while. Every now and then her head pops out to ask a question or two.
    "This came out through the RAM slot?"
    "With Tweezers?"
    "Are you a FREAKING MORON?" (Okay, I made that one up)
    Finally, the verdict. I had some how managed to pull the keyboard connector wire, out through the ram slot (where it had NO BUSINESS being) and severely mangled it.
    My worst fears confirmed.
    Now I KNOW it will have to be "shopped". Christmas cancelled.
    Wrath of ex-wife. Disappointment of daughter unit. Empty tree.
    Ah, THE SHAME of the man who killed Christmas. With tweezers.
    Ellie is a super-hero.
    She needs a cape, a costume and a theme song.
    In ten minutes she had replaced the cable, from a previously damaged return unit, installed my new ram, and did it all with a smile on her face.
    It all worked perfectly.
    No charge.
    Christmas was saved.

    Maybe it does not seem to be a life changing experience.
    But what makes it special is that she did not have to do ANY of it.
    I did not buy it there.
    I did not even buy the RAM there.
    I did the damage myself.
    It was a madhouse in the store.
    It would have been VERY easy, and somewhat even expected in this day and age, for someone just to throw it on the pile of "damaged" goods and pass it on to the service department.
    But she took the time to make something right for someone that was not even a customer, with no personal gain, just to help somebody out of a jam.
    That is just golden.
    Made me feel kind of cheap for "saving" a whopping $90 bucks or so by buying online.

    So thanks to Ellie, who's last name I did not get, Toni David, the Store Manager who took the time to talk to me on one of the busiest shopping days of the year, and the whole staff of the Apple Store at the Summit.
    You guys rock.
    I think I know where I'll be buying all of my "accessories".

    William R Calderini
  5. je1ani macrumors 6502

    Sep 19, 2007
  6. wcalderini macrumors member

    Dec 7, 2004
    Me buy macbook!
    Not from them!
    I break!
    I sad!
    They fix!
    For free!
    Me am happy now.

  7. Aranince macrumors 65816

    Apr 18, 2007
    Guy buys Macbook for daughter. Tries to install 3rd party ram. Ruins Keyboard wire with tweezers through the ram slot. Apple store employee fixes it and installs the ram on the busiest day of the year.
  8. ktbubster macrumors 6502a


    Jan 20, 2007
    - Got Macbook for Daughter
    - Opened macbook to instal 4gb of ram
    - First went in fine
    - second wouldn't go in.. blocked with something
    - thinks the "something" in ram slot is plastic or something not supposed to be in there... takes tweezers and grabs it
    - comes out with blue ribbon wire
    - closes computer in panic.. tried to start - no go
    - goes to apple store and the amazing ELLIE manages to fix it, free of charge, even though he damaged the "something (keyboard wire) himself.

    Edit: wow. I suck at cliff notes :) and glad to hear christmas is saved :)
  9. James L macrumors 6502a

    Apr 14, 2004
    Is it the big words that are scaring you off? Give it a try, we'll help you out where needed!

  10. f1 macrumors 6502

    Oct 11, 2007
  11. Victor ch macrumors 6502a

    Victor ch

    Jun 19, 2007
    San José, Costa Rica
    Here in Costa Rica we don't have an official Apple store, but we have an authorized reseller that even has the store layout pretty close to the real deal. Story: Well the thing is that I had a 12" PB that fell into a sidewalk without protection! Screen replaced by my cousin and optical drive fixed too, 2 months went smoothly then tragedy started when I popped in a Bob Marley cd that got stuck in the drive and the whole optical drive had to be replaced. Then an AirPort Problem, and then the drive again. By that point I had been in that store for at least 5 hours and started to become a friend to guys in there, later on after trading games and stuff I actually "converted" like 5 persons that ended up buying Macs there so they started to really like me ajjaja. Then after buying the house iMac from them my beloved (out of warranty) 5.5G iPod had a 100% my fault death, and they gladly replaced it even tough I didn't had any warranty. They now even call me at my house to announce that they have new products and that they have promotions etc etc. In general the Apple Store experience is just another great fact you must add to the Mac as a general thing. I Love Apple :):apple:
  12. panda macrumors regular

    Mar 15, 2004
    nice story

    i like reading the whole story.

    good atmospherics, tension, descriptive.... and a happy ending.

    thank you for telling it.

    have a good christmas wcalderini. and thank you op for starting the thread too.
  13. Nightline thread starter macrumors regular


    Oct 22, 2007
    Signal Hill, CA
    I agree, reading the entire story was a blast for me too.

    Glad you had a great experience.
  14. CP1091 macrumors regular


    Aug 28, 2007
    Same. :) Always nice to hear a happy ending!
  15. MasterMaz macrumors newbie

    Apr 1, 2008
  16. thegoldenmackid macrumors 604


    Dec 29, 2006
    dallas, texas
    #16 members using the "search" feature... didn't really think that happened, these were good stories...

    and congrats to MasterMaz for: a. joining and b. not posting "has anyone had any good experiences at the Apple Store" but rather using the wonderful search feature.
  17. zainjetha macrumors 6502a

    Aug 11, 2007
    apple store people are very good with their work and are told to be generous to their customers... the geniuses are so polite.. and always willing to go the extra mile for customer such as installing third party ram which is not really their job..
  18. Kittychan macrumors regular

    Feb 13, 2008
    Wellington, New Zealand
    Hi all

    I am also new with my mac things as well.

    The first mac I ever bought was the macbook from the US and then I bought an iMac 2 weeks back in New Zealand.

    My story has been good and bad. Both experiences teach me to be patient with Apple and contact the right people.

    First, I somehow broke my macbook screen during the trip in Thailand and then I got it replaced, but I had to order the macbook screen from Ebay because it was cheaper, however the service was very good.

    Second, my iMac had a defect from the beginning so I sent it for service, but the problem is still there. The supplier wouldn't change my iMac, they leave me no choice, so I contacted the main distributor in New Zealand and they are very very helpful. They offer me the new iMac which will take 3 weeks to arrive. Plus my iMac is CTO so I find that is really good.

    That is all I can say. Apple is awesome, and you just have to contact the right people ;)
  19. buckycat36 macrumors newbie

    Feb 23, 2008
    So they gave you a new one for a scratch? I hope they do that with me... I have a bad scratch on mine and I have only had it for 2 months.:mad:
  20. hexonxonx macrumors 601

    Jul 4, 2007
    Denver Colorado
    Thanks for the readers digest version. Much easier to read for us simple folk. :)
  21. heatmiser macrumors 68020

    Dec 6, 2007
    This actually did help. Thanks for posting it. :cool:
  22. mkrishnan Moderator emeritus


    Jan 9, 2004
    Grand Rapids, MI, USA
    Best. Post. Evar.
  23. Ace Pumpkin macrumors newbie

    Mar 6, 2006


    If you ever have trouble with your Macs, let me know and I'll lend you my Newton 2100! You sold it to me a long while ago and it still works great (as of 6 months ago, anyway).
  24. LeahM macrumors 6502a


    Mar 18, 2008
    I thoroughly enjoyed your story. Thanks for sharing. It brought a smile to my face.

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