Great experience with AppleCare Support

Discussion in 'Apple, Inc and Tech Industry' started by Phil in ocala, May 3, 2018.

  1. Phil in ocala macrumors 6502a

    Phil in ocala

    Joined:
    Jul 14, 2016
    #1
    Had problem with mac reading ethernet connections...this woman Theresa stuck with me for more than an hour..we did everything including re-installing the OS...she sent the issue to engineers at Apple and today its fixed...I asked to send my praise to her boss and she gave me his email....only Apple has this kind of service...Roku et al have a lot of nothing......This is why Apple is so sucessfull ...she called me back three times to try different things for too many technology companies ...you can't even get them on the phone or their support is in the FarEAST...like Epson et al.
     
  2. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #2
    I agree, Apple's customer support is far beyond any other competitor. I sent my laptop in for a new battery, and because the parts are "constrained". Meaning there's an excessive wait time for them, they were not going to charge me for the repair. I didn't ask for that, I wasn't looking for anything other then my laptop being repaired.
     
  3. zarkers macrumors newbie

    Joined:
    May 10, 2018
    #3
    Hi Phil,
    What was the solution?
    I'm having problems with my Ethernet port not coming up. Have tried several cables. Stopped working altogether after updating to High Sierra.

    Thanks :)
    z
     
  4. Phil in ocala thread starter macrumors 6502a

    Phil in ocala

    Joined:
    Jul 14, 2016
    #4
    Just buy this: https://www.apple.com/shop/product/MD463LL/A/thunderbolt-to-gigabit-ethernet-adapter
    Plug in the ethernet on one end and the thunderbolt end to your port on the mac.....then go to network in SP...and select it ...
     

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  5. FrancisBryan macrumors newbie

    Joined:
    Oct 1, 2015
    Location:
    UK
    #5
    Maybe AppleCare can be excellent, but I do have one issue with it: I am replacing a 2011 MBA with a new ntb MBP, due to be delivered to me (in the UK) from China next week, but the AppleCare (which I paid for at the same time as my new machine) started three days ago! A company like Apple ought to be able to fix things so that AppleCare commences from the date of delivery of a new machine - not from when customers first paid for it!
     

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