I purchased a 256/i5/13 MacBook Air with the 20% off Kindle coupon from Amazon. I waited for more than a month for the computer to arrive, and when it did, it wouldn't charge! I tried everything, I used a different outlet, and even a different charger, still wouldn't charge. Lastly, I took a watt meter to included plug and found that it was well within spec. I called AppleCare, and told them of these efforts. They tried to make me an appointment at the Genius Bar, but they were all filled for that day, and I was told to go to retail store and see if I could be fit into the Geniuses' schedule. When I got to the store, there was an appointment in 5 minutes that had just been cancelled. So I waited for that time, and saw a Genius. I am in there for most iDevice launches, and somehow he knew me by name! Anyways, I should have just returned it to Amazon, but it was backordered for a month. So I was desperate. Apple does not normally except retailer's merchandise for replacements, or at least that's what the internet told me. I was really polite to the genius and told him of my issues, and Amazon's backorder, and even of the deal I got. He said that he 'really didn't feel right' about sending me on my way with a one hour old broken computer. He went to the back, and accidentally pulled out an 11" computer and opened to box. He realized that mine was a 13" and went to the back again. This time he came back with a 256/i7/13" and gave it to me! I ended up with a near 35% savings on this computer. Sorry for the blog post, but I just wanted to add a positive story to the MacBook Air forum. Tl;DR Apple Support is awesome, but you already knew that.