Great, out of the blue 'J' and 'M' keys stop working on my Macbook Pro

[Adamantoise]

So much for quality ... I've owned 'cheap' Dell laptops, and while they had their own set of problems, a failed keyboard was never one of them.

Anyway, what's the general course of action here? Call Apple and have them send me a box to mail it to them?

I have aftermarket Memory and Hard Disk Drive installed on the computer, do I need to replace it with the factory parts before taking it to Apple?

Any first aid measures I can try to avoid sending it in? I could open it myself, but last time I did, I think I remember that the keys are on the other side of the logic board ... Right?

 

[MagicBoy]

Take it to your nearest Apple Store.

 

[Adamantoise]

Take it to your nearest Apple Store.

Well the nearest is 90 minutes away from me, so I'm not really fond of that option.

I am most likely going to end up mailing it in. I just want to know if I need to replace my HDD and RAM with the factory ones prior to doing so.

 

[MagicBoy]

Fair enough.

I'd personally re-install the original RAM and HDD before taking a machine in for service.

 

[Gaura Mohana]

two keys stopped working on my mum's MBP a few months ago.
a- Did you spill anything on your computer? If yes- you might have trouble with warranty
If not,
Just bring it to the apple store.. They will replace the whole top case ·and if they have it in stock, I think they can do it in one visit.
Otherwise try going to a ASSP (apple service provider)

 

[Adamantoise]

two keys stopped working on my mum's MBP a few months ago.
a- Did you spill anything on your computer? If yes- you might have trouble with warranty
If not,
Just bring it to the apple store.. They will replace the whole top case ·and if they have it in stock, I think they can do it in one visit.
Otherwise try going to a ASSP (apple service provider)

No, it's not even my main computer (I have a desktop to do real work on) so I only use it while I'm watching TV in the living room.

Out of the blue, I noticed the m key stopped working, and then I restarted and couldn't log on to my account because my password has a J in it. Lol.

Anyway, I might just have to drive there myself ... Just so I don't have to deal with them trying to get out of warranty.

I'll call them first though.