Grey Blanket Screen - Kernel Panic?

Discussion in 'Mac Pro' started by 3587, Apr 14, 2009.

  1. 3587 macrumors 6502a

    Joined:
    Mar 23, 2008
    #1
    Okay, so I've had my '09 Quad 2.66 Mac Pro for a few weeks now... No issues with it, then yesterday when I was watching a video in Safari, this grey blanket came down the screen and told me how to power off the computer... I held the power button, it shut down, I restarted, and all was fine again... What gives? How can it be fine for s long and then this all of a sudden?

    I have OWC memory and HD's in it, but I've had that all in since day one without a single issue...
     
  2. r.j.s Moderator emeritus

    r.j.s

    Joined:
    Mar 7, 2007
    Location:
    Texas
    #2
    Yes, that was a KP. If it keeps happening, call Apple.
     
  3. iBlue macrumors Core

    iBlue

    Joined:
    Mar 17, 2005
    Location:
    London, England
    #3
    Yes that is a kernal panic. You can check the logs to see the cause but it can be hard to decipher sometimes. I wouldn't worry unless it started happening more frequently.
     
  4. 3587 thread starter macrumors 6502a

    Joined:
    Mar 23, 2008
    #4
    Well, I experienced another Kernel Panic today... I ran a hardware test, came back fine... Called AppleCare, they said to remove all the memory and reseat it all... So, now I have done that... Keeping fingers crossed! I just hope it doesn't happen when I'm doing work that needs to be saved! Next step, Apple Store! :(
     
  5. iBlue macrumors Core

    iBlue

    Joined:
    Mar 17, 2005
    Location:
    London, England
    #5
    Damn, that sucks. Save your notes of everything that was going on just before it crashes, it will make it easier to diagnose.
    Good first step, reseating the memory.

    It might not hurt to do a repair permissions too.
     
  6. 3587 thread starter macrumors 6502a

    Joined:
    Mar 23, 2008
    #6
    Alright, so after removing the RAM and placing each one in a different slot, I've been up and running for a day now without a Kernel Panic... I really hope that solved the issue! I really got out of the habit of saving my work all the time, well after this I'm back to it... Boy, how Macs really make you feel safe! ;)
     
  7. Pika macrumors 68000

    Pika

    Joined:
    Oct 5, 2008
    Location:
    Japan
    #7
    Kernel Panics usually are caused by resource hog applications such as Norton Anti-virus.
     
  8. r.j.s Moderator emeritus

    r.j.s

    Joined:
    Mar 7, 2007
    Location:
    Texas
    #8
    No, they're usually caused by bad hardware. A corrupt sector of memory where the kernel is currently stored, perhaps.

    Badly coded software that accesses the kernel can cause them too, but normally it's a hardware issue - and only something to worry about if it keeps happening.
     
  9. 3587 thread starter macrumors 6502a

    Joined:
    Mar 23, 2008
    #9
    Well, after 2 months of being panic free, I experiences one last night... I lugged my Mac Pro to the local Apple Store, he suspects it to be RAM... He wanted to keep it for 3-5 days to see if he could replicate it... Not sure exactly what that would do...

    It is OWC RAM, so I called them... They wanted me to screw around and figure out which stick it was... I told them that I didn't have time to play HOME TECH, so I filled out the online form and am waiting an EXCHANGE reply.

    If it continues to happen after that, I guess I have no other choice then to let Apple take it away from me for 5 day! This last time that it occurred, I was running Handbrake if that makes a difference?
     

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