grey globe on recovery

Discussion in 'iMac' started by koulmj, May 19, 2015.

  1. koulmj macrumors 6502

    Mar 18, 2013
    mu mac has been rebooting randomly, so Ive been trying to run the hardware test. the cmd+r and holding D key at startup takes me to a screen that displays a spinning grey globe and a network wifi selection screen and stops. what is the next step please?
  2. Fishrrman macrumors G3

    Feb 20, 2009
    What year and model is your iMac?

    Have you ever replaced the RAM in it?
  3. koulmj thread starter macrumors 6502

    Mar 18, 2013
    never replaced the ram, its a 2.9 ghz 21.5 2013. only odd they is that i was using a usb ssd to run osx now i'm trying to restore the internal hd to factory so i can run hardware test and maybe have apple techs look at errors

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