grey globe on recovery

Discussion in 'iMac' started by koulmj, May 19, 2015.

  1. koulmj macrumors 6502

    Joined:
    Mar 18, 2013
    #1
    mu mac has been rebooting randomly, so Ive been trying to run the hardware test. the cmd+r and holding D key at startup takes me to a screen that displays a spinning grey globe and a network wifi selection screen and stops. what is the next step please?
     
  2. Fishrrman macrumors G3

    Joined:
    Feb 20, 2009
    #2
    What year and model is your iMac?

    Have you ever replaced the RAM in it?
     
  3. koulmj thread starter macrumors 6502

    Joined:
    Mar 18, 2013
    #3
    never replaced the ram, its a 2.9 ghz 21.5 2013. only odd they is that i was using a usb ssd to run osx now i'm trying to restore the internal hd to factory so i can run hardware test and maybe have apple techs look at errors
     

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