grey screen, padlock, password box

Discussion in 'Mac OS X Lion (10.7)' started by macbookairlover, Mar 9, 2014.

  1. macbookairlover macrumors newbie

    Joined:
    Mar 9, 2014
    #1
    when I boot up I get grey screen, padlock and password box. cannot enter a pw I'm familiar with. any help? thanks
     
  2. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #2
    Could that be a login to an encrypted volume?

    If not, then it sounds like an EFI (firmware) password.
    If an EFI password is lost, then you have a useless computer, unless you take to an Apple service shop to get the password cleared. There are no other options.

    Does this Mac belong to you - and have you just now started seeing the unlock screen? And this same MacBook Air has booted normally until now?
     

Share This Page