Grey screen + you must restart your computer!

Discussion in 'MacBook Pro' started by MacsAreBetter\, Apr 2, 2011.

  1. MacsAreBetter\ macrumors member

    MacsAreBetter\

    Joined:
    Jan 15, 2010
    Location:
    Gold Coast, Australia
    #1
    I recently bought a 15" top-end MBP and now I'm getting an issue where its' freezing up with a grey screen and then a message pops up saying 'you must restart your computer'

    At the time I'm usually connected to an HDMI TV, listening to iTunes, tethering from an iPhone and typing Word docs at the same time; but I would expect a $2500AU 'Pro' computer to be able to handle that! And its happening more and more!

    So my question is, if I take it back to Apple, would they; a) fix it.
    b) Give me a full refund? I want to swap it for an 11" MacBook Air and then build my own PC for gaming with the leftover money.

    I realise now that a Mac computer is definitely NOT for gaming, if that is the intended reason for purchase.

    Thanks dudes!
     
  2. Jolly Giant macrumors 6502a

    Jolly Giant

    Joined:
    Sep 15, 2010
    Location:
    Hamburg, Germany
    #2
    that called a kernel panic.

    although one would expect a new Mac to perform out-of-the-box, you might want to try troubleshooting the issue before making an appointment @ the Genius bar or your AASP.

    check out this article: Resolving Kernel Panics.

    from the horse's mouth: Mac OS X: How to log a kernel panic

    and, for OS X 10.6 specifically, see this support article: If “You need to restart your computer” appears

    additionally:

    What is a kernel panic

    Technical Note TN2063: Understanding and Debugging Kernel Panics

    Mac OS X Kernel Panic FAQ

    Tutorial: Avoiding and eliminating Kernel panics
     
  3. Tezz macrumors newbie

    Joined:
    Apr 1, 2011
    #3
    I had the same problem with my 21" Imac it would give me the same screen etc under light loads. After going to the Mac Store 3 times and having My mac in for 3 days. It was discovered that the Gray screen and restart was due to a Bad RAM Dimm. You may want to test your ram it could be as simple as this. Or it may be more, but replacing the DIMM resolved my issue I have been using the computer for over a year no other problems.
     
  4. GelleCC macrumors regular

    GelleCC

    Joined:
    Jul 13, 2008
    Location:
    Seattle, WA
    #4
    This is why I love Macrumors. I :apple: you. You're my hero. :cool:
     
  5. thundersteele macrumors 68030

    Joined:
    Oct 19, 2011
    Location:
    Switzerland
    #5
    a) I'm sure they will try to help you. But it's not necessarily a problem with the MBP itself - you should try to isolate the error if possible, e.g. disconnect one or more attached devices and see if the problem still appears.

    b) That depends on how recently you bought it. For two weeks you can return it for a refund. After that, I wouldn't expect a refund. However you should try... sometimes you can find a nice store manager that is willing to help you out.
     

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