Greyed out buttons in system preferences

Discussion in 'OS X Yosemite (10.10)' started by Manch, Jan 17, 2017.

  1. Manch macrumors newbie

    Joined:
    Jan 17, 2017
    #1
    I'm having problems with my Mac. Some features in system preferences are greyed out (as you can see in the picture). I am the administrator on my system and yet I'm unable to access these features. I've been looking on the Internet and I can't find anything related to my problem. Any help would be greatly appreciated.
     
  2. KALLT, Jan 17, 2017
    Last edited: Jan 17, 2017

    KALLT macrumors 601

    Joined:
    Sep 23, 2008
    #2
    There are two possibilities. Either this was set in a local preference or it was forced upon the machine via a configuration profile. The visibility of the ‘Profile’ icon suggests that it may be the latter.

    To confirm the first, type the following two commands separately and see whether a result comes up.
    Code:
    defaults read com.apple.systempreferences DisabledPreferencePanes
    defaults read /Library/Preferences/com.apple.systempreferences DisabledPreferencePanes
    
    To confirm the second, check if the file ‘com.apple.systempreferences.plist’ exists in /Library/Managed Preferences.
     
  3. Manch, Jan 18, 2017
    Last edited: Jan 18, 2017

    Manch thread starter macrumors newbie

    Joined:
    Jan 17, 2017
    #3
    Thanks for the quick response.

    I've typed in both lines of code and both returned with the file did not exist.

    I've found the file com.apple.systempreferences.plist but it was in /Library/Preferences rather than Managed Preferences. I could not find a Managed Preferences folder. What should I do from here?
     
  4. KALLT macrumors 601

    Joined:
    Sep 23, 2008
    #4
    What is the result of:
    Code:
    defaults read /Library/Preferences/com.apple.systempreferences
    and:
    Code:
    sudo profiles -P
     
  5. jbarley macrumors 68030

    jbarley

    Joined:
    Jul 1, 2006
    Location:
    Vancouver Island
    #5
    Sounds like somebody's trying to circumvent their parents "lockdown" scheme. :D
     
  6. Manch, Jan 19, 2017
    Last edited: Jan 19, 2017

    Manch thread starter macrumors newbie

    Joined:
    Jan 17, 2017
    #6
    When I type in the first line of code it tells me the file does not exist.

    For the sudo code it brings up a list of computer levels numbered 1 to 5. At the bottom of the list it says there are 5 configuration profiles installed.
     
  7. KALLT macrumors 601

    Joined:
    Sep 23, 2008
    #7
    That confirms at least that there are configuration profiles. Is your machine managed by your employer or have you installed the profiles yourself? Looking at the kind of preferences that are disabled, I am guessing that this was done for security reasons.

    I am a bit puzzled why there is no directory for the managed preferences though. This command returns no result?
    Code:
    ls {~/,/,/System/}Library/Managed\ Preferences/
    It is possible to export the profile information and then see whether any of the profiles is responsible for this. You can do this with the following command and then open the file in a text editor. Look for relevant keywords, such as ‘systempreferences’, ‘icloud’ etc.
    Code:
    sudo profiles -Po ~/Desktop/profiles.plist
    Ultimately, if the profiles are responsible, then your only option is to remove them. Depending on whether the profiles are allowed to be removed of course.
     

Share This Page