I first bought a MacBook in ~March of this year (aluminium 2.4Ghz). I got the first machine replaced for debris under the screen. I took that machine home to notice a more prominent particle under the screen so I got that MacBook sent back. I was given a third MacBook and told that it was the last one. At that point I was questioning their service if they wouldn't allow for a third replacement should this turn out poorly. But, as it seemed, the third MacBook seemed fine as far as the screen went (I even got a 9CA5). A month later, I put in new RAM and closed the battery latch only to notice that the cover no longer fit as it should. After a few attempts I called AppleCare and they sent me a new cover. To my dismay, this one did not fit. I then sent the machine in to Apple for inspection; the only thing they did was replace the cover like I did, wasting four days of my time. But it seemed that it worked so I had no discrepancies.
A week ago, I tried to upgrade the HDD and noticed that the cover, after opening is again, was ill-fitting, more so than the first (and the agent noted that the HDD repair voided my warranty even after I told him it did not
). So again, I requested another cover. Still the issue persisted. I am supposed to ship the same cover in again, as I told Apple it did not fit. If I chose not to ship it back, they would charge me $42.50 for the part but that the charges wouldn't be applicable until ten days from the shipment. I just inspected the box to see no pre-paid label (so I can't return it without paying for shipping) and my credit card has been charged the full amount. After speaking with another representative today, I learned that the charges shouldn't have been applied and a refund would be granted and I'm on hold now with the case. I'm supposed to send in my MacBook tomorrow as a mail-in-repair.
For such a minor issue it's causing a lot of problems. Based upon the service and nature of the laptop I am going to request a refund from Apple pending the next repair. I don't suppose anyone has had any luck with that after a series of poor repairs?
tl;dr
Two MacBook replacements because of debris under the screen.
Third MacBook's battery cover doesn't fit.
Two DIY battery covers sent to me, both ill-fitting
One mail-in-repair pending two as of ~Wednesday.
Wrongfully credited $42.50 for the battery door.
Tired of poor repairs.
Want a refund/credit despite being out of the 14-day window. Thoughts?
A week ago, I tried to upgrade the HDD and noticed that the cover, after opening is again, was ill-fitting, more so than the first (and the agent noted that the HDD repair voided my warranty even after I told him it did not
). So again, I requested another cover. Still the issue persisted. I am supposed to ship the same cover in again, as I told Apple it did not fit. If I chose not to ship it back, they would charge me $42.50 for the part but that the charges wouldn't be applicable until ten days from the shipment. I just inspected the box to see no pre-paid label (so I can't return it without paying for shipping) and my credit card has been charged the full amount. After speaking with another representative today, I learned that the charges shouldn't have been applied and a refund would be granted and I'm on hold now with the case. I'm supposed to send in my MacBook tomorrow as a mail-in-repair.For such a minor issue it's causing a lot of problems. Based upon the service and nature of the laptop I am going to request a refund from Apple pending the next repair. I don't suppose anyone has had any luck with that after a series of poor repairs?
tl;dr
Two MacBook replacements because of debris under the screen.
Third MacBook's battery cover doesn't fit.
Two DIY battery covers sent to me, both ill-fitting
One mail-in-repair pending two as of ~Wednesday.
Wrongfully credited $42.50 for the battery door.
Tired of poor repairs.
Want a refund/credit despite being out of the 14-day window. Thoughts?
