Grrr Apple! (rant)

[EJBasile]

Yesterday I took my PowerBook (12" 1.5ghz Superdrive) to the apple store because of its sleep light problems. The genius told me it was a logic board problem and it would need a new one. So then he said I needed to back up my data. I thought of saving most of my files onto my iPod- OH WAIT, thats right, it died and they won't fix it (HD failure). I could spend $50 to have them back up my data for me- which I'm not going to do because that is just outrageous.

So I'm either going to buy a LaCie external HD, or borrow my friends 300gb Maxtor ext. HD.

I am really upset with apple. I love their products when they work. There physical appearence is amazing, and the software is great. But in my experience with apple, their harware just does not last. Seriously I have had an iPod last up to 11 monthes and my powerbook less than 6 monthes.

This is just absurd. I have had it up to here (hand raised above head).

Honestly I have had less problems with all the PCs I have ever owned.

Again, I love apples products. They "just work" when they work, but it's really annoying how frequently they break.

I am really upset with apple's quality control, or at least my experience with it.

 

[PlaceofDis]

not to belittle your situation at all.....

but i think the problem is that the user expectations of Apple's products always are higher than with a regular PC, thus when issues do occur they are all the more frustrating.

Sorry to hear about your problems, i hope they get things solved for you asap.

 

[EJBasile]

not to belittle your situation at all.....

but i think the problem is that the user expectations of Apple's products always are higher than with a regular PC, thus when issues do occur they are all the more frustrating.

Sorry to hear about your problems, i hope they get things solved for you asap.

I'm on the phone with apple right now.

The genius told me to call AppleCare so they would send me a box to ship my computer in to them. Now they want to charge me $49 to talk to them. I'm about to talk to a "product specialist". And because the stupid genuis didn't give me a case number, I now have to go back to get a case number, or maybe I can try to call the Apple Store and tell him to give me a case number.

THIS IS INCREDIBLY STUPID

 

[EJBasile]

not to belittle your situation at all.....

but i think the problem is that the user expectations of Apple's products always are higher than with a regular PC, thus when issues do occur they are all the more frustrating.

Sorry to hear about your problems, i hope they get things solved for you asap.

Hey, at least I've had a PC last more than 6 monthes!

 

[Applespider]

So I'm either going to buy a LaCie external HD, or borrow my friends 300gb Maxtor ext. HD.

If your iPod is only 11 months old, why aren't they fixing it? They replaced mine then and there at 11 1/2 months

Buying an external drive isn't such a bad idea anyhow; it's the easiest way to back things up.

While it's annoying to not have the case number and have to head home again, when you book Genius Bar appointments, it does suggest making sure that your data is fully backed up and that you take all your support discs to the Genius Bar with you. Although who'd have thought the sleep light problem was to do with the logic board so I can understand not having done so for a minor issue.

 

[jiv3turkey748]

sorry about your bad expierences

ive never had problems like that neither have any of my mac user friends

 

[wPod]

sorry to hear you are having troubles. i had a lot of trouble with apple when i got my first, it was an iBook G3 and i ended up having all the logic board problems. sent it in 2 times before i gave up and got a PB. my PB has been great. so i think its just a computer to computer basis. you must have gotten a lemon, which is rather unfortunate. id say buy an external hd back everything up. send the PB in, get it fixed. then sell the thing and buy a new one. if youve had it for less than a year it should be free to fix as long as the problem is hardware related. which a bad logic board sounds hardware related. from my experience if you have a bad mac, you will continue to have problems with it. but apparently if you a good one (like my PB now, knock on wood) it will stay good.

 

[mojohanna]

Not to be a nit pick but.....


MONTHS

I know that people type these things fast etc, but it is amazing that we can conduct business in a world where we can' even begin to spell things properly. I would forgive if it happend once, but must point out repeated offenses.

Forgive me if I come across as flaming, but I see and hear the same thing at work all day long and it drives me crazy.

 

[EJBasile]

Not to be a nit pick but.....


MONTHS

I know that people type these things fast etc, but it is amazing that we can conduct business in a world where we can' even begin to spell things properly. I would forgive if it happend once, but must point out repeated offenses.

Forgive me if I come across as flaming, but I see and hear the same thing at work all day long and it drives me crazy.

It's really weird. When ever I type for some reason I always write "wierd", "frist" instead of first, and "monthes". I have no clue why.