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zepharus

macrumors 6502a
Original poster
Aug 7, 2007
684
2
Low and behold Samsung screen with 4 dead pixels, a nice one with a small line to another included!

And the lovely yellow screen.... Just my luck Starting to think im done with MBPs

Good thing my iMac is perfect or I might not be with Apple anymore...

Im so very frustrated right now. what the Eff is up with Apple?
 
It is not Apple's fault, although I would have expected better QC from the manufactureres in China. Maybe Apple should move production back to North America.

TEG
 
er.... our Mac's ain't made in china, but assembled. And the TFT's ain't made in china either! Apple normally use Korean panels from either Samsung or Philips.
 
Low and behold Samsung screen with 4 dead pixels, a nice one with a small line to another included!

And the lovely yellow screen.... Just my luck Starting to think im done with MBPs

Good thing my iMac is perfect or I might not be with Apple anymore...

Im so very frustrated right now. what the Eff is up with Apple?

initiate the return process now!
believe me, it's going to cost you a week or more of wating if you prolong..
i'm tolerable with the yellowish tint.. but not dead pixels
 
It is not Apple's fault, although I would have expected better QC from the manufactureres in China. Maybe Apple should move production back to North America.

TEG

That would be nice. The fact that it's assembled in China is the only thing i DON'T like about my new MBP.

I've been to the Dell assembly plant near Austin, and if Dell can assemble them in America at the price they sell them for, then so can Apple quite frankly.
 
initiate the return process now!
believe me, it's going to cost you a week or more of wating if you prolong..
i'm tolerable with the yellowish tint.. but not dead pixels

Yes, I think I have to. I thought about just dealing with it, but I should'nt have to.

What a major PITA this is.....
 
er.... our Mac's ain't made in china, but assembled. And the TFT's ain't made in china either! Apple normally use Korean panels from either Samsung or Philips.

Yes, but part of the assembly process should be looking at the screen as a QC function. Quality control in China has proven less than great over the last year or so (across many industries).
 
That would be nice. The fact that it's assembled in China is the only thing i DON'T like about my new MBP.

I've been to the Dell assembly plant near Austin, and if Dell can assemble them in America at the price they sell them for, then so can Apple quite frankly.

The problem it that everything from Dell usually comes in preassembled bundles from China, so their assembly in the US is just for show. Otherwise they would allow for more cusomization of their systems when you order.

Plus, I know many towns in the Midwest that could certainly use manufacturing jobs, even if it is just assembling computers from parts sourced elsewhere (Flint, MI anyone!).

TEG
 
It is not Apple's fault, although I would have expected better QC from the manufactureres in China. Maybe Apple should move production back to North America.

TEG


it's not apple's fault? Of course it is! They make all the choices that lead to the finished product, including the level of quality control. It's completely their fault and they alone are ultimately responsible for the finished product.

As a side note, Nikon has all its camera factories in Thailand and the quality control is superb and consistent. There is no reason at all that Apple can't improve manufacturing in China considerably, but that would eat into their profit margin slightly so they don't.
 
Yes, but part of the assembly process should be looking at the screen as a QC function. Quality control in China has proven less than great over the last year or so (across many industries).

Honestly speaking....
I don't think "QC" or "QA" actually exists in china's manufacturing.
if it does, no-one knows about it... I remember, when Macs used to be built in Ireland and the US. Apple didn't have a refurb store, quite simply we got quality goods.. but we paid for the privilege - perhaps if there's enough demand from consumers like us, they might consider moving back.. but highly unlikely due to labour costs.


Also...
Have you seen the amount of cr4p that comes to Japan on a daily basis? mostly from China! Put it this way.. we have "チャイナフリー" (China-Free) grocery store popping up everywhere! That's how much we trust Chinese consumables... only good for lining the trash.
 
This is completely Apple's fault!

I don't understand how you could believe otherwise. It doesn't matter where the product is made, assembled, tested, etc., the quality control is Apple's and only Apple's responsibility. When they put their name and hefty price on the product, they assume 100% of the responsibility for a defective product.

I would be on the phone so fast and raising holy (you know what!) There is no excuse for that product to be shipped in that condition!
 
That is some craptacular luck. I can understand how an occasional new computer may slip through the cracks with such issues (the old Friday afternoon special) but am very surprised a refurb did. Much like pre-owned cars, these refurbs are usually (allegedly) checked & rechecked all around to ensure you are getting a functional product. Either someone really dropped the ball or the damage occurred during the shipping process.
 
It is not Apple's fault, although I would have expected better QC from the manufactureres in China. Maybe Apple should move production back to North America.

TEG

How is a poor product that was shipped to a consumer not APPLE'S fault? C'mon... you must be joking!
 
Honestly speaking....
I don't think "QC" or "QA" actually exists in china's manufacturing.
if it does, no-one knows about it... I remember, when Macs used to be built in Ireland and the US. Apple didn't have a refurb store, quite simply we got quality goods.. but we paid for the privilege - perhaps if there's enough demand from consumers like us, they might consider moving back.. but highly unlikely due to labour costs.


Also...
Have you seen the amount of cr4p that comes to Japan on a daily basis? mostly from China! Put it this way.. we have "チャイナフリー" (China-Free) grocery store popping up everywhere! That's how much we trust Chinese consumables... only good for lining the trash.

I remember paying around $2000 for my powerbook G3 pismo in 2000 or 2001. It's been a while since Apple has lowered the cost of its laptops, yet the cost to produce them must have gone down tremendously. Apple could easily afford better quality control and quality, but it doesn't want to take a penny from its already inflated profit margins. At least they should move manufacturing back to Taiwan - that would be a huge step toward better quality.
 
I would be on the phone so fast and raising holy (you know what!) There is no excuse for that product to be shipped in that condition!

Well that was unexpected... I just got off the phone with Apple. I was at first transferred to Tech supprt where the guy was pretty rude when I told him I just wanted a refund and to be done with it. Without so much as a word he transfers me (I originally thought he hung up!).

Mike from CUSTOMER RELATIONS picks up and I proceed to calmly tell him the situation with the dead pixels and yellowing. Im not the rude type but was feeling frisky and aggrivated. Mike Immediatly diffused that as he sounded genuine that he wanted to help.

He sent out expidited shipping labels for me at Apples Cost and then proceeded to tell me to return it for a full refund. I was asked to hold for 2 min while he called customer sales and when he returned offers me $300 off the 2.4 Penryn ! He was emphatic about wanting to keep me as a customer and super sincere.

I guess Im a sucker as I took the offer and will be trying again....
 
So much FUD in this thread. This has nothing to do with China, and everything to do with Apple's piss poor attention to detail. I get so tired of seeing this b.s. claim trotted out each time people get crappy Apple products and bend over backwards to scapegoat everyone *other* than Apple for screwing them over.

Read posts 17, 18, and 19 from this .

The days when Macs were built in California were in the early days. AFAIK, all Macs made after Steve Jobs' return (possibly even before then) were outsourced to ASUS, Quanta, and Foxconn already (evidence: the iBook clamshell was made in Taiwan). When those three companies outsourced their labor to factories on the mainland, production of Macs were changed to China.

heatmiser said:
Exactly. It's silly to turn one's nose in the air and declare Macs Were Better Before They Were Made in China, because the chances are extraordinarily high the very Macs you're thinking of were (gasp!) Made in China™. The problem isn't China; the problem (when one exists) lies in Apple's poor quality control. *Every* major company makes their gear in one of the same Chinese factories; the difference lies in how much any of those companies cares about producing quality gear than they do about cutting costs. Let's leave xeno (and xino) phobia out of this, folks. China Did Not Make Your Mac Suck; Apple did.

carlgo said:
Absolutely. For Macs or cameras or anything, quality is not dependent on where they are made.

The components are are made on automated lines. Workers aren't soldering things together, a really fast machine is. Assembly line workers just zip these components into their waiting cases (which came off another automated assembly line).

It is the design and specs that determine quality. Apple could simply bid out a hard drive and pick the cheapest one, or could specify that it must last for so long, etc. with some guarantee.

I suspect that the Intel switch means that Apple is buying more generic parts, the same parts basically that other companies buy and that these are all cost-driven. In the old days, when Apple hardware was specific to Apple, there may have been more stringent specifications since it was custom made anyway.

In the end, if Apple does a good job of designing a product, chooses good components and then does a good job of testing and quality control on all of the components, then the product will be good. If not, well then they are just hoping.

Now, China is facing its own labor, environmental and quality of life issues and companies there are being shut down as they can't compete with Indonesia or Vietnam. It is only a matter of time before your Mac is labeled "made in Sudan".

So, finally, if a Mac falls apart it is entirely Apple's fault because they either didn't design it properly, speced out overly cheap components or did not do a good job of overseeing everything. Where it was made means nothing in terms of the quality.

zepharus, good luck with the new MBP.
 
Well that was unexpected... I just got off the phone with Apple. I was at first transferred to Tech supprt where the guy was pretty rude when I told him I just wanted a refund and to be done with it. Without so much as a word he transfers me (I originally thought he hung up!).

Mike from CUSTOMER RELATIONS picks up and I proceed to calmly tell him the situation with the dead pixels and yellowing. Im not the rude type but was feeling frisky and aggrivated. Mike Immediatly diffused that as he sounded genuine that he wanted to help.

He sent out expidited shipping labels for me at Apples Cost and then proceeded to tell me to return it for a full refund. I was asked to hold for 2 min while he called customer sales and when he returned offers me $300 off the 2.4 Penryn ! He was emphatic about wanting to keep me as a customer and super sincere.

I guess Im a sucker as I took the offer and will be trying again....

hmm..something tells me you planned this all along!
you prayed for the defect in your purchase so you can get the discount!:D
ha ha!
the force is strong with this one!
congratulations! what a great Spin for an initally bad experience!
:D
 
hmm..something tells me you planned this all along!
you prayed for the defect in your purchase so you can get the discount!:D
ha ha!
the force is strong with this one!
congratulations! what a great Spin for an initally bad experience!
:D

LOL I only wish. Infact the entire time I was praying for it to have an LG screen...Now I guess I start the praying process over.. Im gonna blow a testicle if this one has issues...
 
LOL I only wish. Infact the entire time I was praying for it to have an LG screen...Now I guess I start the praying process over.. Im gonna blow a testicle if this one has issues...

i wouldn't advice blowing that!
sine you have a "LIMITED" amount.. most people only have 2.
unless you're not planning to buy another mac in the next 10 yrs..

all i'm saying is, blow something or somebody:D
but pls not your two pairs of you know what..
you might run out!
:D
congratulations again!
 
i wouldn't advice blowing that!
sine you have a "LIMITED" amount.. most people only have 2.
unless you're not planning to buy another mac in the next 10 yrs..

all i'm saying is, blow something or somebody:D
but pls not your two pairs of you know what..
you might run out!
:D
congratulations again!

My friends call me E.T nuff said...
 
Well that was unexpected... I just got off the phone with Apple. I was at first transferred to Tech supprt where the guy was pretty rude when I told him I just wanted a refund and to be done with it. Without so much as a word he transfers me (I originally thought he hung up!).

Mike from CUSTOMER RELATIONS picks up and I proceed to calmly tell him the situation with the dead pixels and yellowing. Im not the rude type but was feeling frisky and aggrivated. Mike Immediatly diffused that as he sounded genuine that he wanted to help.

He sent out expidited shipping labels for me at Apples Cost and then proceeded to tell me to return it for a full refund. I was asked to hold for 2 min while he called customer sales and when he returned offers me $300 off the 2.4 Penryn ! He was emphatic about wanting to keep me as a customer and super sincere.

I guess Im a sucker as I took the offer and will be trying again....

Good for you! That's the way to take the bull by the horns! I am glad that you weren't put through the ringer, as many people are, when they attempt to challenge an Apple product's quality. What amazes me is the arrogance the company shows with regard to faulty products.

Oh well, on my way to get my replacement battery for my 4 month old MBP that, yes, Apple is replacing for free! Took some negotiation with the Genius though! Go figure!
 
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