Guys, what's your Apple order status? Mine is "Order Placed". Should I be worried?

Goldfrapp

macrumors 601
Original poster
Jul 31, 2005
4,890
5,643
Shouldn't it be "Order in Progress"? Should I be worried?
 
Last edited:

webbuzz

macrumors 68000
Jul 24, 2010
1,522
5,646
Mine has "Awaiting Payment" even though it accepted my gift cards and credit card shows pending charges for the balance. Guess I will be calling them in two hours.

Still has a Nov 3rd date.
 

SwissGuy93

macrumors 6502
Sep 16, 2016
342
324
My card was just charged 20 minutes ago and my order has now changed to "Order in Progress" since then.
 

Goldfrapp

macrumors 601
Original poster
Jul 31, 2005
4,890
5,643
My card was just charged 20 minutes ago and my order has now changed to "Order in Progress" since then.
Hmm, mine also changed to “Order in Progress” but no credit card charge. Should I be worried?
 

dave006

Contributor
Jul 3, 2008
3,358
670
Just West of East
That is the correct initial status. As a reference, on the Your Orders page, an order status message displays above each of your items. These messages include:
  • Order Placed - We’ve received your order and payment information. Though you can’t make changes to your order right now, you’ll be able to when we start preparing your order.
  • Order in Progress - We have all the information needed to complete your order. As soon as the item is ready, we’ll send you an update and prepare the shipment. You can still make changes to the order at this point.
  • Preparing to Ship - We’re completing some final details before we ship your order. As soon as it ships, we’ll email you the delivery information. At this point, you can no longer make changes to the order.
  • Shipped - You can use the “Track Shipment” button to follow your package online. This information will be available within the first 24 hours of shipment.
  • Delivered - The package has been dropped off at the shipping address specified in your order. If you need to return any part of your order, you can initiate the process online.
  • Shipping to Store - Your item(s) have shipped and are on their way to your Apple Store. We'll send a Pickup Notification email to you when it's ready for pickup. Please wait for the Pickup Notification email before arriving at the Apple Store.
  • Ready for Pickup - Your item is ready at the Apple Store. Remember to bring with you the card you used for payment, or the order number and a valid photo ID.
  • Picked up - Your item has been picked up from the Apple Store.
Dave
 

SwissGuy93

macrumors 6502
Sep 16, 2016
342
324
Your card is normaly only charged when they have the phone ready for you. I get mine on launch day so that is why I was already charged. You will probably be charged sometime next week or a few days before the 10/11/17. After that, your shipment will change to "Prepare for shipment" or something like that.
 

webbuzz

macrumors 68000
Jul 24, 2010
1,522
5,646
Mine has "Awaiting Payment" even though it accepted my gift cards and credit card shows pending charges for the balance. Guess I will be calling them in two hours.

Still has a Nov 3rd date.
Got it sorted out.

After waiting on hold with 800-MY-Apple between &AM and 8AM, disconnected when CSR picked up. Called again and started a chat session while on hold, chat answered first. She simply had to run my CC through again, even though I tried doing it multiple times online.