I am not an iphone user, and have very little experience or knowledge concerning the jailbreaks and hacks. A colleague of mine at work owns the iphone in question, and someone hacked it for him. It has now stopped working, and he has asked me to look into it as he has no internet connection. He doesn't know what procedure was used to hack it, and the person who did it will only say that he followed a guide on the net. It worked for a couple of weeks after being hacked, but a few days ago, when he pressed the sleep button, all he got was the battery icon, with the minimum amount of red, and it switched off. He tried to charge it with a wall charger, and it would not switch on, or take a charge; he just got the same battery icon. I have tried plugging it into USB, with no recognition from iTunes. When I pressed Home and Sleep for a few seconds, a pineapple icon appeared, and then a cartoon of Steve Jobs with a voice bubble with what I assume is cyrillic writing in it appears. Windows brings up a box telling me that the USB device is unknown. I have tried this on 2 PCs, one running Vista Home and one running XP sp3, and on all USB ports for both PCs, to the same result. Both are running the newest version of iTunes, with the latest Apple packs (I have a Touch with the new v2 firmware that I installed last week). I had hoped that I would be able to get iTunes to see the iphone, and then just restore from there, but since I can't get Windows to see the phone, the same applies for iTunes. I have searched everywhere I can find, but can't find a person with the exact same problem. I suppose that it is in restore mode, from what I have read, but I can't figure out why the USB detection is not working. As I say, I'm not even a noob, since I have never played with a working iphone, so if anyone can help, I would be very grateful, as would my colleague, but I need basic level explanation please!