Hacked account?

Discussion in 'iOS 9' started by xadros, Sep 24, 2015.

  1. xadros macrumors member

    Joined:
    Oct 4, 2014
    #1
    Hi, after updating to iOS9, I wanted to restore from my icloud backup, but when I had chosen one of my backups, iphone wanted password for sincerezc@qq.com I don't know this account and nobody else is using my apple devices.
     
  2. keysofanxiety macrumors 604

    keysofanxiety

    Joined:
    Nov 23, 2011
    #2
    Well a quick search of that email address comes up with all Chinese links. Never a good sign.

    I'd call Apple as a matter of urgency and explain the situation.
     
  3. teeshot44 macrumors member

    teeshot44

    Joined:
    Aug 8, 2015
    Location:
    US
    #3
    A search for QQ in the App Store shows a number of apps, including WeChat from Tencent Technology. Better look and see what apps you have installed and where you got them from.
     
  4. xadros thread starter macrumors member

    Joined:
    Oct 4, 2014
    #4
    I just called to Apple and they said, that my account seems super safe and only solution is to make clean install or change password. But I'm not sure that this helps. I have installed only the most famous apps - like facebook, instagram etc.
     
  5. Enygmatic macrumors 6502a

    Enygmatic

    Joined:
    Jan 27, 2015
    Location:
    Various
    #5
    Did you recently travel, or stay in a BnB? I had a similar issue a couple of months ago, albeit with different email addresses; went the same route, contacting Apple Support, and even going to the nearest Apple Store. Account was deemed safe as can be.
     
  6. xadros thread starter macrumors member

    Joined:
    Oct 4, 2014
    #6
    No I didn't travel recently. And what did you, just used account as in the past?
     
  7. phobos512 macrumors regular

    phobos512

    Joined:
    Mar 26, 2012
    Location:
    High Desert, CA, USA
    #7
    Turn on dual factor authentication from your Apple account online. It's not a panacea but it'll help to additionally secure your account.
     
  8. Enygmatic macrumors 6502a

    Enygmatic

    Joined:
    Jan 27, 2015
    Location:
    Various
    #8
    My theory was that some other people who had possibly stayed in the same place had their info auto-populate on my device... sort of an iOS bug (was one of the first iOS 9 betas at the time). Apple couldn't confirm or deny.

    2-factor authorization has always been enabled on my account, so I just waited until I got back home and did a clean restore/install. Also changed my passwords, just to be sure. Then deleted all of those saved backups - in case they had some corrupted data.

    The emails that were populating my screen changed every time I selected "Skip", but they were normal looking email addresses (regular names, and yahoo, gmail, and Outlook domains - that's what led me to my BnB theory).
     

Share This Page