hacked by a Cambodian help number microsofterrorreport.com

[dubina]

When i try to use Safari on my iMac, I am warned to scan for (something) and call 855-658-5973.

I did a reverse lookup and there is no such area code in the US; it is a Cambodian code.

The warning page identifies as microsofterrorreport.com. Once the warning page appears, I have three choices: either to click "OK" (to begin their scan) or to open Chrome instead of Safari or to shut down and reboot the iMac.

I think I do not want to "OK" their scan.

Any thoughts on what to do?

Thanks,

 

[Tumbleweed666]

What happens with a different browser ?

 

[dubina]

@ Tumbleweed666

Chrome works, but I don't use it much and I don't know what idiosynchrocies it might have now that I do not recognize. Anyway, the entrapment message only appears with Safari.

 

[eduardrw]

You either have your default website set to a site which gives you those messages or you installed a malware add-on.

Open Safari then:
- goto menu Safari - Preferences - General
change the start page to something like : www.apple.com. Then try it again by quitting Safari and opening it again. If that does not help:
- goto menu Safari - Preferences - Extensions
Delete all suspicious extensions. Quit and restart. If this does not help
- goto menu Safari - reset Safari.
Checkmark all categories. Quit and restart.

 

[antman2x2]

Reformat. Now.

 

[JohnPi314]

After doing what eduardrw said to do I'd also install some cyber-security software. DO NOT do the scan. Also, if you see something called macKeeper leave the page - it's a virus, too.

 

[AZhappyjack]

When i try to use Safari on my iMac, I am warned to scan for (something) and call 855-658-5973.

I did a reverse lookup and there is no such area code in the US; it is a Cambodian code.

The warning page identifies as microsofterrorreport.com. Once the warning page appears, I have three choices: either to click "OK" (to begin their scan) or to open Chrome instead of Safari or to shut down and reboot the iMac.

I think I do not want to "OK" their scan.

Any thoughts on what to do?

Thanks,

I think area code 855 is another toll-free area code/prefix like 800, 866, 877 and 888.

 

[Weaselboy]

@ Tumbleweed666

Chrome works, but I don't use it much and I don't know what idiosynchrocies it might have now that I do not recognize. Anyway, the entrapment message only appears with Safari.

Open Safari and look in preferences and remove any extensions in the extensions tab. Go to the Safari menu at the top and click the Reset Safari menu and check all the boxes then click reset.

Then use Chrome to download this adware/malware removal tool and run it then tell us what it finds.

Think back a bit... did this seem to start at the same time you downloaded and installed any new software?