hacked by a Cambodian help number microsofterrorreport.com

Discussion in 'iMac' started by dubina, Sep 3, 2014.

  1. dubina macrumors member

    Joined:
    Mar 17, 2012
    #1
    When i try to use Safari on my iMac, I am warned to scan for (something) and call 855-658-5973.

    I did a reverse lookup and there is no such area code in the US; it is a Cambodian code.

    The warning page identifies as microsofterrorreport.com. Once the warning page appears, I have three choices: either to click "OK" (to begin their scan) or to open Chrome instead of Safari or to shut down and reboot the iMac.

    I think I do not want to "OK" their scan.

    Any thoughts on what to do?

    Thanks,
     
  2. Tumbleweed666 macrumors 68000

    Joined:
    Mar 20, 2009
    Location:
    Near London, UK.
  3. dubina thread starter macrumors member

    Joined:
    Mar 17, 2012
    #3
    @ Tumbleweed666

    Chrome works, but I don't use it much and I don't know what idiosynchrocies it might have now that I do not recognize. Anyway, the entrapment message only appears with Safari.
     
  4. eduardrw macrumors 6502

    Joined:
    May 20, 2013
    #4
    You either have your default website set to a site which gives you those messages or you installed a malware add-on.

    Open Safari then:
    - goto menu Safari - Preferences - General
    change the start page to something like : www.apple.com. Then try it again by quitting Safari and opening it again. If that does not help:
    - goto menu Safari - Preferences - Extensions
    Delete all suspicious extensions. Quit and restart. If this does not help
    - goto menu Safari - reset Safari.
    Checkmark all categories. Quit and restart.
     
  5. antman2x2 macrumors 6502a

    Joined:
    Mar 1, 2011
    Location:
    New YAWK
  6. JohnPi314 macrumors member

    JohnPi314

    Joined:
    Jun 27, 2014
    Location:
    California
    #6
    After doing what eduardrw said to do I'd also install some cyber-security software. DO NOT do the scan. Also, if you see something called macKeeper leave the page - it's a virus, too.
     
  7. dwfaust macrumors 68040

    dwfaust

    Joined:
    Jul 3, 2011
    Location:
    I am here => [•]
    #7
    I think area code 855 is another toll-free area code/prefix like 800, 866, 877 and 888.
     
  8. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #8
    Open Safari and look in preferences and remove any extensions in the extensions tab. Go to the Safari menu at the top and click the Reset Safari menu and check all the boxes then click reset.

    Then use Chrome to download this adware/malware removal tool and run it then tell us what it finds.

    Think back a bit... did this seem to start at the same time you downloaded and installed any new software?
     

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