Hacked Computer

Davycrocket825

macrumors member
Original poster
Feb 26, 2018
92
3
East Sussex
My partner has a Mac desktop it came infected last year Apple had to reinstall everything my partner paid £700 for lifetime support this evening he got call from Apple from the USA his computer has been hacked they are asking for £1968 pounds which I think is bizarre for that apple with stop his Mac and iPhone being hacked this came about because his Mac could not get updates so Apple found this problem this apparently is 2 websites from china and russia has anyone else had this problem .
 

ImAnAgent

Suspended
Oct 11, 2018
273
210
My mind
Don't forget to change the credit card number as well. Your bank will likely do this anyways once you report the fraud.
 

dangerfish

macrumors 6502a
Aug 28, 2007
532
112
I can’t believe that someone got suckered in to paying £700 for “lifetime support.” Who did they pay that to?
Apple did NOT call you and demand £2,000. You are being scammed. Your computer is not hacked.
 
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Davycrocket825

macrumors member
Original poster
Feb 26, 2018
92
3
East Sussex
Apple offered him a lifetime support due to his imac not being able to get updates and they had to completely had to reinstall everything on his imac.
 

chrfr

macrumors G3
Jul 11, 2009
8,297
2,590
Apple offered him a lifetime support due to his imac not being able to get updates and they had to completely had to reinstall everything on his imac.
Apple does not cold call users, and does not offer lifetime support. You’ve been the victim of a scam.
 
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Davycrocket825

macrumors member
Original poster
Feb 26, 2018
92
3
East Sussex
My partner called Apple from his landline and he gave them the his customer Id and he asked if it was genuine and they confirmed it was Apple
 

dangerfish

macrumors 6502a
Aug 28, 2007
532
112
Are you saying that he received a new computer, purchased from Apple, that came “infected” and that Apple charged him £700 for lifetime support? None of that makes any sense.
 
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keysofanxiety

macrumors G3
Nov 23, 2011
9,519
24,633
My partner called Apple from his landline and he gave them the his customer Id and he asked if it was genuine and they confirmed it was Apple
Reading this is beginning to annoy me now. Is what you’re describing seriously not setting off any alarm bells? Really?

Apple don’t offer lifetime support. Your Mac hasn’t been hacked. You’ve been scammed. Call your bank.
 

NoBoMac

Moderator
Staff member
Jul 1, 2014
2,527
928
Got scammed. And now scammers also have Apple ID information.

Per Apple, if did not call the following number, not Apple Support for UK: 0800 107 6285

https://www.apple.com/uk/contact/

And will echo that there is no such thing as lifetime support from Apple.
 

Davycrocket825

macrumors member
Original poster
Feb 26, 2018
92
3
East Sussex
Are you saying that he received a new computer, purchased from Apple, that came “infected” and that Apple charged him £700 for lifetime support? None of that makes any sense.
No he has had his imac some time as I said last year he noticed his imac playing up and they had to completely reinstall everything he got this call tonight from Apple and as I said he called Apple from his landline.
 
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smirking

macrumors 68020
Aug 31, 2003
2,182
1,592
Silicon Valley
My partner called Apple from his landline and he gave them the his customer Id and he asked if it was genuine and they confirmed it was Apple
Listen to everyone. THAT WAS NOT APPLE. The callers might as well have told you they were the Queen of England. You certainly wouldn't have believed that. Similarly, the people your friend was talking to are not who they said they were regardless of what lie Caller ID was telling you.

If you don't believe any of us, listen to this podcast that explains how one version of the Apple tech support scam works:
https://www.gimletmedia.com/episode/long-distance
 

radiologyman

macrumors 6502a
Jul 23, 2011
639
176
Here’s what one visitor reported in early October on DoNotCall.site about these popups and calls… “Hacked my computer. Pops ups said to call Apple Support immediately @ 800-458-1483 and 855-854-4576. Sold me a “protection shield” lifetime plan. Supposedly these numbers go to company called Saratel. Confirmed with Apple that this is not a legitimate number for their company. The only Apple Technical Support is 1-800-my-apple (800-692-7753). Do not give this firm access to your computer.”
 

smirking

macrumors 68020
Aug 31, 2003
2,182
1,592
Silicon Valley
What is factual is that you're being scammed and everyone is trying to help you limit the damage. If you're determined to resist unwelcome information, then stop reading this thread immediately kiss your money goodbye and don't say you weren't warned.

BTW, that Mac is now truly infected. They installed all sorts of back doors so they could go back and scam you again and again.
 
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Davycrocket825

macrumors member
Original poster
Feb 26, 2018
92
3
East Sussex
[doublepost=1551647080][/doublepost]This issue was over his imac was hacked not his lifetime of Apple which bit did you not understand.
 
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smirking

macrumors 68020
Aug 31, 2003
2,182
1,592
Silicon Valley
[doublepost=1551647080][/doublepost]This issue was over his imac was hacked not his lifetime of Apple which bit did you not understand.
Ok, I apologize. Yes, you did say that. None of us understood what you're asking, but the way you explained your predicament wasn't very clear. What exactly is going on? Leave out the part about you getting a call from scammers or that Apple offered some "lifetime" support. Maybe they offered something else, but that's not important.

What is the immediate pressing matter? Forget the backstory. Why are you here?
 
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BasicGreatGuy

Contributor
Sep 21, 2012
11,884
10,924
In the middle of several books.
Here’s what one visitor reported in early October on DoNotCall.site about these popups and calls… “Hacked my computer. Pops ups said to call Apple Support immediately @ 800-458-1483 and 855-854-4576. Sold me a “protection shield” lifetime plan. Supposedly these numbers go to company called Saratel. Confirmed with Apple that this is not a legitimate number for their company. The only Apple Technical Support is 1-800-my-apple (800-692-7753). Do not give this firm access to your computer.”
The scammers have been spoofing the real Apple phone number for a while. I got several calls from the MYAPPLE number. I ended up blocking it, because the scammers were calling 2 - 3 times a day.