I'm not sure if anyone can provide me with any insight, but in a place where it is definitely worth a shot. I woke up this morning to find multiple emails from apple. One stated my shipping/billing address and credit card have been changed. Another said my apple id password had been changed. The next said my rescue email address had been changed. The last said my apple id email address had been changed. As soon as apple support opened, I called. They were unsure of what to do as my apple id was no longer a valid apple id as my apple id had been changed. They forwarded me to a senior support person. He found that they also changed my security questions. There was no way for them to verify my identity. He sent me a text with a unique code which I was able to read back to him, but while that verified my sms, it didn't verify that I was the owner of all of my apple devices. I was on the phone with apple for 2 hours. He disabled the apple id and eventually he told me that he escalated my case to the engineering department and hopefully they would be able to restore my original info. However, I got a call later saying that because the rescue email was changed and there is no way for them to verify my identity as the owner of the devices and apple id, they couldn't do anything for me. The rep said that if I can provide receipts showing seriel numbers for all of my devices, they can delete the current apple id and then I can set up a new id. Unfortunately, I don't have receipts. I'm sure I can get a copy of the receipt for my phone-purchased through verizon, but the other devices are 3 and 5 years old. I threw out the receipts at least a year ago. So as of right now, I'm no longer able to access anything on the devices that requires an apple id...no ios updates, no app updates, no app purchases, no changes whatsoever. Apple is telling me that I'm SOL. Maybe this is naive, but I had never heard of the two step verification process before today and I really thougtht that my info was safe with Apple. I feel like my house was robbed, my locks were changed and the police are telling me that there's nothing that can be done. Lesson learned, but now I have two Ipads that my kids and my husband and I use quite frequently that will quickly become obsolete. I absolutely cannot afford to replace the devices at this time. What would you do? Any advice would be appreciated.