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Hairline crack at edge of iPhone 6 screen.
- Thread starter arksun
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Apple views single cracks in the display as a defect and will repair/replace under warranty. The theory is that the glass should handle forces that would cause a hairline crack. If there are more than one crack or a spider crack, or it is shattered, then that is considered an accidental damage case.
Apple doesn't have screens but I got my 6plus replaced today for 118 after taxes because I dropped my phone. The technician told me that since apple doesn't have screens to replace them yet that you pay for the repair and they just replace the whole phone.
I have a hairline crack at the corner of my iPhone 6 but a smaller crack developed from the hairline crack is it eligible still as a screen defect??
Multiple and spider web cracks are a disqualifying defect. However, if it looks more like a single hairline crack than spider web then take it to an Apple Store and see what they say.
I had a similar crack on my iPhone 6, and during a genius bar appointment I had an amazing rep who realized it was a "pressure fracture" and replaced my Phone with a brand new one
The caveat was I had Apple Care Plus, however this was not counted towards one of my phone replacements (I still have both replacements left)
If there are no signs of dropping the phone, it can be a fault of the phone's. Hopefully you have apple care and/or an excellent customer rep!
Some rep's don't try to do a damn thing about this stuff, but other reps go above and beyond so hopefully you get one of those OP
The caveat was I had Apple Care Plus, however this was not counted towards one of my phone replacements (I still have both replacements left)
If there are no signs of dropping the phone, it can be a fault of the phone's. Hopefully you have apple care and/or an excellent customer rep!
Some rep's don't try to do a damn thing about this stuff, but other reps go above and beyond so hopefully you get one of those OP
I know this thread is old now, but I just wanted to say thanks to thread I was able to get my 6 Plus screen replaced free of charge. I dropped it the other night, but it didn't spider web. I simply had a hairline crack from edge to edge. Took it to the Apple store this afternoon and showed the tech and he checked for a pressure point. He didn't find one so they're replacing my screen free of charge. I'll pick it up when I get off today. I was sure after it happened that I was going to have to pay to get it fixed. Thanks again!
Unless your phone shows abuse, like a dent, it is worth having them take a look. A friend had a crack at the bottom of his 6+ screen and they replaced the entire phone instantly!
iphone 6s hairline crack goes down the screen in the middle and ends in the right corner.....what should i do i only have the limited warranty
Is it a single hairline crack? If so, they'll replace or repair it under warranty. You're SOL if you count more than one crack or have spiderweb cracks.
hi I have a 6s plus it has a minor small chip on bottom left followed by hairline crack which is under 1 inch. starts from bottom left then goes in an oval shape a little up and ends at the bottom of the phone near the home button. will apple replace the phone free of charge? other than that phone is in mint condition. thanks