Hi,
New member but have been browsing the forums for a long time now. Finally registered to ask a question.
I just got me new Iphone 5s from the verizon store . Long story short, they talked me into the case and screen protector which they installed. The screen protector is apparently tampered glass. I noticed there are two very small "specs" on the screen which you can only seen either with the back light on or shinning a light onto the screen. They look like very small horizontal hair line cracks at first glance.
At first, I thought some dust must of just got in between the screen protector and the phone's screen.I went back to the Verizon store to request them to put a new protector on without these two noticeable lines. The manager looked at the phone and said that it was a"optical illusion" from the way the glass from the protector is aligned with the iPhone screen. He then went on to say because it is not a defect, there was no warrant to replace the screen protector.
So.
1. Is the manager just giving me the ring around about this and just doesn't want to replace the screen protector or worse the phone if there is indeed a hairline crack with it. I could not find any information on this.
2. Do you think Verizon should attempt to get rid of those lines?
Thank You,
Sam
New member but have been browsing the forums for a long time now. Finally registered to ask a question.
I just got me new Iphone 5s from the verizon store . Long story short, they talked me into the case and screen protector which they installed. The screen protector is apparently tampered glass. I noticed there are two very small "specs" on the screen which you can only seen either with the back light on or shinning a light onto the screen. They look like very small horizontal hair line cracks at first glance.
At first, I thought some dust must of just got in between the screen protector and the phone's screen.I went back to the Verizon store to request them to put a new protector on without these two noticeable lines. The manager looked at the phone and said that it was a"optical illusion" from the way the glass from the protector is aligned with the iPhone screen. He then went on to say because it is not a defect, there was no warrant to replace the screen protector.
So.
1. Is the manager just giving me the ring around about this and just doesn't want to replace the screen protector or worse the phone if there is indeed a hairline crack with it. I could not find any information on this.
2. Do you think Verizon should attempt to get rid of those lines?
Thank You,
Sam
Last edited:
