Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Hairline crack on iPhone screen

S

sazza85

macrumors member
Original poster
Oct 17, 2009
80
0
My phone fell out of my pocket today whilst kneeling down. It must of dropped about 4 inches and I now have a hairline crack on the bottom left side of my phone. It's not a shatter impact at all... Just one very thin line


Booked an appointment at apple for tomorrow. Any ideas what the outcome will be?? I've already had bad luck with iPhones, keep getting faulty ones, one didn't even ring when someone called or have any sound when someone answered the phone. Had 4 phones since launch day :/
 
You made an appointment to the Apple store in hopes to get a new iphone because you dropped it and it cracked?

wow
 
I dont see any reason why apple would not make you pay for a replacement if thats what you're looking for. Too bad it wasnt the back glass, would've been a cheaper fix.
 
sazza85 said:
Booked an appointment at apple for tomorrow. Any ideas what the outcome will be?? I've already had bad luck with iPhones, keep getting faulty ones, one didn't even ring when someone called or have any sound when someone answered the phone. Had 4 phones since launch day :/
Click to expand...

ok So this is how it could go:

scenario 1: you get a really nice genius (usually when the store is not that full), you talk about football, the weekend, the weather while he run the diagnostics on it. then he report it as broken from factory and replace it (percentage of this scenario happening..hmmmm very unlikely but possible)

Scenario 2: Drop and damage are not cover by Apple care, if you want a replacement they will be happy to give it you for the amount of $199 ( percentage of this scenario happening..hmmmm pretty much sure that is what is going to happen)

advice: Dress sexy and sluty if you are girl and look for a geekiest looking genius at the store, if you are a guy, well. try to at least shave, be the nicest man alive and read on some sport results
 
No the reason I'm going to apple tomorrow is this phone is faulty as it is. Went there a week ago and as I've had so many phones since release they offered me a full refund. I've actually decided not to take them up on this offer and to take them up on the exchange they had offered me but now this has happened

As for the pic, I'll hunt for a camera later. It is minimal but IMO shouldn't of even occurred in the first place.
 
whether the phone is faulty or not is kind of irrelevant at this point.
 
maturola said:
ok So this is how it could go:

scenario 1: you get a really nice genius (usually when the store is not that full), you talk about football, the weekend, the weather while he run the diagnostics on it. then he report it as broken from factory and replace it (percentage of this scenario happening..hmmmm very unlikely but possible)

Scenario 2: Drop and damage are not cover by Apple care, if you want a replacement they will be happy to give it you for the amount of $199 ( percentage of this scenario happening..hmmmm pretty much sure that is what is going to happen)

advice: Dress sexy and sluty if you are girl and look for a geekiest looking genius at the store, if you are a guy, well. try to at least shave, be the nicest man alive and read on some sport results
Click to expand...

hahaha awesome.
 
sazza85 said:
No the reason I'm going to apple tomorrow is this phone is faulty as it is. Went there a week ago and as I've had so many phones since release they offered me a full refund. I've actually decided not to take them up on this offer and to take them up on the exchange they had offered me but now this has happened

As for the pic, I'll hunt for a camera later. It is minimal but IMO shouldn't of even occurred in the first place.
Click to expand...

You think dropping a glass phone shouldn't crack the glass? Tell the Genius that.
 
iUser4Lyfe said:
You think dropping a glass phone shouldn't crack the glass? Tell the Genius that.
Click to expand...

Dropping a phone from a height greater of about 3ft then yeah I expect it to crack, dropping it from a height of about 4 inches of the ground? No I don't... My previous iPhones have dropped from a lot higher heights and on horrible ground and didn't even crack.
 
The snarky answer: Hi - Honda? I just drove my car into a hydrant and my bumper is cracked. Will you replace the car for free?

The not-so-snarky answer: Any pre-existing condition issue prior to the drop is now moot. Apple would/could have no way of determining what exactly happened to the phone and would only be relying on whatever story you told them on how it got cracked. That means that they can easily state that the drop caused whatever issues you are having (you haven't told us what issues, have you?)

It's like having your water sensors trip and trying to return your iPhone because something wacky is happening with your phone.

You might get lucky. But personally - the fact that you are even seeking out a free solution (which does seem like your intent) is quite sad. Take responsibility. You dropped the phone. If you want a shiny new one - you'll have to pay for it. Otherwise - deal with the hairline crack.
 
Pics...
 

Attachments

  • screen1.jpg
    screen1.jpg
    689.6 KB · Views: 251
  • screen2.jpg
    screen2.jpg
    770.2 KB · Views: 298
samcraig said:
The snarky answer: Hi - Honda? I just drove my car into a hydrant and my bumper is cracked. Will you replace the car for free?

The not-so-snarky answer: Any pre-existing condition issue prior to the drop is now moot. Apple would/could have no way of determining what exactly happened to the phone and would only be relying on whatever story you told them on how it got cracked. That means that they can easily state that the drop caused whatever issues you are having (you haven't told us what issues, have you?)

It's like having your water sensors trip and trying to return your iPhone because something wacky is happening with your phone.

You might get lucky. But personally - the fact that you are even seeking out a free solution (which does seem like your intent) is quite sad. Take responsibility. You dropped the phone. If you want a shiny new one - you'll have to pay for it. Otherwise - deal with the hairline crack.
Click to expand...

My issues happened before today's crack and was diagnosed last week when it was hooked up to diagnostics.
Poor battery life, crashing, slider won't always work to unlock phone.

I was going to get a refund as I was offered one but decided not to do this.

I just honestly don't expect a phone that's glass is described as being 'chemically strengthened' and compared to as the glass of high speed trains and helicopters to develop a stupid pathetic crack for being dropped 4 inches.
 
So they offered you a refund and you said no and kept the phone? They didn't swap it? What makes you think they'd swap it now, aside from the crack? Or is it that you want a refund NOW after you cracked it? :confused:
 
MotleyGrrl said:
So they offered you a refund and you said no and kept the phone? They didn't swap it? What makes you think they'd swap it now, aside from the crack? Or is it that you want a refund NOW after you cracked it? :confused:
Click to expand...

My offer of a refund was to take it back within 14 days, still got a few days of that left, I have all the authorisation stuff from the manger. The reason they did not do a refund at the time is I had forgotten to put my headphones in the box and there system was down and was unable to process a refund. I turned down the exchange as I had intended to refund it however, decided I have in fact become to reliant on the iPhone for different features.

I don't want a refund now. I had every intention of going to get the exchange that I had refused on the basis that I don't want to return it and obviously don't want a faulty phone but then this happened and as you can possibly see from the pictures it is a rather stupid crack, in fact you can hardly physically see it depending on the light and the angle it is being held at.
 
If what you're saying is true - there's no reason you shouldn't have taken a refund or exchange then. Why didn't you? You experienced enough of an issue to go in and get that offer - but you still walked out with your old phone

Something does NOT compute.

The crack in comparison to your issues are nothing.

Again - they might take it back based on your previous arrangements with them. Or they might look at the crack and go "well you had your chance.. we offered you a refund - but now we can't take it back"

Before they could return it to Apple and Apple would clearly see it was defective. Now it just looks like operator error.

Good luck. But I would go in expecting to not get a replacement for nothing. If you do - great. If not - I wouldn't get mad at anyone other than yourself for not seizing the opportunity when you had it.
 
i wouldnt even mention the crack and if they pick up on it just say u never noticed it :D
 
Some geniuses can be very nice, they replaced the trackpad and battery of my out of warranty Macbook Pro for free. So you have a nice chance of them replacing it.
 
This is what bothers me about them not offering an insurance you can pay for. All of my old phones including a couple of smart phones had the option to where you could pay a certain amount a month and everything from theft to dropping to tsunami's were covered and they'd get you a replacement, albeit a refurb, for free.

I wonder why this is not an option with the iPhone?
 
I think that not having to pay a monthly fee and being able to pay $199 no matter what happens besides lost or stolen is a good deal, unless you always drop or break your phone. But for someone that takes care of their phones and never uses the insurance this is a great deal. Insurance for this phone would probably be over $10 dollars a month and the deductible would be higher than average maybe $150 I dont see the difference.
 
Seriously, don't buy a phone with a large pane of glass if you want a phone that isn't going to crack when dropped.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back