half touch screen not working

Discussion in 'iPod touch' started by irynuca4u, Oct 2, 2008.

  1. irynuca4u macrumors newbie

    Joined:
    Oct 2, 2008
    #1
    i cant slide to unlock,but when i want to swich it off is working just fine !is there anything i can do or is gone....can somebody answer me pls
     
  2. 840quadra Moderator

    840quadra

    Staff Member

    Joined:
    Feb 1, 2005
    Location:
    Twin Cities Minnesota
    #2
    Not sure what to say about that. Have you tried a hard shutdown and restart ?

    - Push and hold the lock button and the home button for about 5 seconds.

    - Then push the Home button and see if it comes back up.

    Unless you purchased this Touch as one of the first batch of Generation #1, it should still be under hardware warranty from Apple.

    [​IMG]
     
  3. BoabSmith macrumors newbie

    Joined:
    May 31, 2008
    #3
    I had the same problem with my first touch, my screen then died completely. I took it into apple shop and they done an exchange. I'm typing on my touch so I can't copy and paste the full story. Grrrrrr!


    Well, today i have witnessed the best customer service i have ever seen, in the shape of the apple store (glasgow)

    I went in with my ipod as above ( no receipt may i add as it was a birthday present and bought from dubai ). guy that served me had a look and said the screen was totally dead, no problem sir, i'll just swap the screen out for you, it'll take 5 mins.

    He then shouts me over and explains a slight problem in that there are 4 countries that are not covered by the UK warranty, so he was unable to repair the ipod. (UAE being one of the 4)

    5 mins later i left the store with a brand new ipod touch, plus the software addons with the mail etc which i did not have on my original touch ( and gave me a new receipt )

    It left me utterly gobsmacked.

    Well done Apple 10/10. Amazing.
     

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