Resolved Handoff and Continuity Issues

Discussion in 'macOS Mojave (10.14)' started by madsci954, Apr 14, 2019.

  1. madsci954 macrumors 68030

    Oct 14, 2011
    I’m having issues with Handoff and Continuity between my devices

    Devices in question:

    iPhone 8 Plus running 12.2, barely 2 weeks old
    2014 Mac Mini on macOS Mojave 10.14.4, did a clean install a couple months ago

    What works:

    Safari tabs - if I have a tab open in Safari on my phone, I can jump to it on my Mac. Vice versa holds true as well.

    What doesn’t work:

    App Handoff - I open an app on my phone, Mail for example, Mail on my Mac doesn’t pop up on my dock. Same applies if I start on my Mac, it doesn’t show on my phone. Used to work perfectly fine on older versions of iOS, macOS, and an older iPhone.

    Import from iPhone on the desktop - Take Photo and Scan Documents are grayed out

    Cannot sign into Messages or FaceTime on my Mac, always get an error during authentication.

    What I have tried to fix it:

    -Power cycled my devices

    -Disabled Handoff on both devices, power cycled, and re-enabled

    -Signed out of iCloud, power cycled, and signed back in. Did one device first then the other due to 2FA.

    Anyone run into similar issues and have some ideas how to fix?
  2. madsci954 thread starter macrumors 68030

    Oct 14, 2011
    Called Apple Support. Turns out there was some kind of black list on my account, not sure how that happened. They got it fixed and everything is working as it should now.
  3. niji Contributor


    Feb 9, 2003
    so this "blacklist" prevented Continuity/Hand Off from functioning?

    was this "blacklist " a credit card issue or a password issue?

    so in the end, this "blacklist" was causing an iCloud ability to sync info across devices ?

    and fixing the "blacklist" matter allowed Continuity / Hand Off data transmission that goes over iCloud ?
  4. madsci954 thread starter macrumors 68030

    Oct 14, 2011
    The blacklist was my phone number was reported as a spam account. It was only affecting Messages and Handoff, other iCloud syncing was not affected.

    Once the Advisor removed my number from being blacklisted, restarted my devices, Messages and Handoff was working without issue.

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