I just recently bought an iMac a few months ago and the other night my wife was using the computer when it froze. She could not do 'force-quit' so she powered off the machine with the power button and it would not reboot. I tried again several times, only to get to the grey screen and have it freeze. I was able to start from a system disk, but the hard drive cannot be found, so I can not do any repairs etc.
We called apple and they said something is wrong with the drive and to bring it in to a store after setting an appointment. It is under warranty, so any repairs are covered, but I am worried about lost data if the drive is fried.
Has anyone had a similar experience? Any Suggestions? Apple tech said they DO NOT do data recovery, but I found this software (http://www.macintosh-data-recovery.com/detail-features.php) that may work from my laptop to aid in data recovery. I do normal back ups but I'm afraid I have lost a several files for my wife's work, pictures and iTunes purchases that were not backed up.
Thanks in advance!
We called apple and they said something is wrong with the drive and to bring it in to a store after setting an appointment. It is under warranty, so any repairs are covered, but I am worried about lost data if the drive is fried.
Has anyone had a similar experience? Any Suggestions? Apple tech said they DO NOT do data recovery, but I found this software (http://www.macintosh-data-recovery.com/detail-features.php) that may work from my laptop to aid in data recovery. I do normal back ups but I'm afraid I have lost a several files for my wife's work, pictures and iTunes purchases that were not backed up.
Thanks in advance!