The SMART status of my iMac says the hdd's failing. I turned it off and I've got a few questions. 1-- I have inadvertedly unplugged the iMac several times, could that be the cause? 2-- (a) The basic support is still active, will it cover the damage? (b)They'll be Able to see the support status through the serial nr, right? (c) Also will they backup my data? 3-- If it's not covered, what would be the cost? Thanks in advance.