Harrased and talked down by an Apple Employee

Discussion in 'Community Discussion' started by JohnR2k5, Mar 14, 2015.

  1. JohnR2k5 macrumors newbie

    Joined:
    Mar 14, 2015
    #1
    Hello all,

    I would like to contact Apple regarding an incident last month in which I was harassed and talked down by an Apple Retail Store employee. Could someone please tell me which phone number or email to use to contact Apple directly and file a complain? Many thanks.

    John
     
  2. turtle777 macrumors 6502a

    Joined:
    Apr 30, 2004
    #2
    Why did you not ask to speak to the Store Manager ?

    -t
     
  3. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #3
    In my opinion, you should have spoken with management right then. Since you wish to escalate the matter, I believe you should follow the proper chain of command, by contacting the store manager and being as specific as you can be in regards to the incident in question, by typing up a letter to give to the manager.

    Call the store in question and find out when the manager is going to be there, and schedule an appointment.

    Following the chain of command in a professional manner should yield results. If after meeting with the store manager you don't believe your concerns where properly addressed, you can then contact (800)-275-2273.
     
  4. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #4
    Another number for Apple Customer Relations - 1-800-767-2275.
    See what they can do for you

    Or, call the normal contact number for Apple Service, and ask to be connected to Customer Relations. Explain why you are calling (try to keep a cool head, just tell your facts as you know them, and you will likely get more effective help, better than launching into a rant :D )
     
  5. MatthewLTL macrumors 68000

    MatthewLTL

    Joined:
    Jan 22, 2015
    Location:
    Rochester, MN
    #5
    I actually experienced something simular at Best Buy when taking a computer in to be fixed under warranty. Called to complain, come to find out it WAS the manager that treated me that way.
     
  6. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #6
    Usually if I feel like an employee was not dealing with me professionally, I talk directly to his manager. Why not call the apple store and ask to talk to the manager or go back there and state your case?
     
  7. RossMak macrumors 6502

    RossMak

    Joined:
    Jun 14, 2012
    #7
    Reporting this a month later is probably going to mean you will not get the result you were looking for and probably have you upset at the outcome.

    A month after it happens is hard to investigate and anyone accused would just have to say they don't specifically remember the details or remember you at all.
     
  8. MICHAELSD macrumors 68040

    MICHAELSD

    Joined:
    Jul 13, 2008
    Location:
    NJ
    #8
    What exactly happened? Posting the story could help.
     
  9. Royksöpp macrumors 6502

    Royksöpp

    Joined:
    Nov 4, 2013
    #9
    You should have grabbed him by the back of the neck and and slammed his head onto a table. :apple:
     
  10. Renzatic Suspended

    Renzatic

    Joined:
    Aug 3, 2011
    Location:
    Gramps, what the hell am I paying you for?
    #10
    That's one of those things that feels really good in the moment, but you regret it later when the police get involved, and the lawsuits start rolling in.

    ...not that that's stopped me yet. :mad:
     
  11. turtle777 macrumors 6502a

    Joined:
    Apr 30, 2004
    #11
    This.

    At this point, it's a waste of time.

    The OP needs to let it go, and learn the lesson that issues like this need to be addresed in a timely manner.

    -t
     
  12. Yr Blues macrumors 68020

    Joined:
    Jan 14, 2008
    #12
    At least send a brief e-mail. They take them seriously.
     
  13. AutoUnion39 macrumors 601

    AutoUnion39

    Joined:
    Jun 21, 2010
    #13
    I wish this was the case, but sometimes the manager is just as bad. Perfect example is the Cambridge Apple Store. The genius and his manager talked down to me like I was an idiot. However, I didn't make a scene out of it. Called AppleCare, got my case up to a senior advisor, and everything was settled quickly.
     
  14. citizenzen macrumors 65816

    Joined:
    Mar 22, 2010
    #14
    If after one month you're still stewing about it, then the problem is not the Apple employee.
     
  15. FieldingMellish Suspended

    Joined:
    Jun 20, 2010
    #15
    What precipitated the Apple employee to respond to the OP in a manner that might be construed as a dressing down?
     
  16. Jimmy James macrumors 68040

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    Oct 26, 2008
  17. koa macrumors 6502

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    Hawaii
  18. Gutwrench macrumors 65816

    Gutwrench

    Joined:
    Jan 2, 2011
    #18
    I'm thinking Apple employees and customers should have to wear body cams.
     
  19. decafjava macrumors 68000

    decafjava

    Joined:
    Feb 7, 2011
    Location:
    Geneva
    #20
    Doubt it...:rolleyes:
     
  20. The-Real-Deal82 macrumors 601

    The-Real-Deal82

    Joined:
    Jan 17, 2013
    Location:
    United Kingdom
    #21
    I think the OP has left it far too long to lodge a complaint and may result in the offending employee and his colleagues having no recollection of the incident. They should have asked to speak to the manager there and then.
     
  21. rdowns macrumors Penryn

    rdowns

    Joined:
    Jul 11, 2003
  22. iBlazed macrumors 68000

    iBlazed

    Joined:
    Feb 27, 2014
    Location:
    New Jersey, United States
    #23
    You should have gotten this haircut...
     

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  23. Traverse macrumors 603

    Traverse

    Joined:
    Mar 11, 2013
    Location:
    Here
    #24
    You sir, are hilarious. :)

    ----------

    Apple store employees are usually okay (in my opinion). I got annoyed once when I my MacBook back to them after a repair because they damaged the hinge. They kept saying they didn't hear it pop or feel it stick. I felt like they were insinuating I was making it up.

    ---

    I would have asked for the manager. That worked well for me one time to get $100 of a MBP.
     
  24. Renzatic Suspended

    Renzatic

    Joined:
    Aug 3, 2011
    Location:
    Gramps, what the hell am I paying you for?
    #25
    Well, I've always thought so...
     

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