Harrowing tale: Burned by a MacBook

Discussion in 'MacBook Pro' started by miniConvert, Jul 18, 2007.

  1. miniConvert macrumors 68040

    miniConvert

    Joined:
    Mar 4, 2006
    Location:
    Kent, UK - the 'Garden of England'.
    #1
    http://www.theregister.co.uk/2007/07/18/macbook_apple_support_hell/

    The article concludes:
    I have had an excellent Apple experience, but this article echo's many of the posts on MacRumors and the MacBook experiences of some people I've known. It's a perfect example of what happens when Apple CS gets it wrong, and I sincerely hope that Apple wakes up and takes note.
     
  2. Osarkon macrumors 68020

    Osarkon

    Joined:
    Aug 30, 2006
    Location:
    Wales
    #2
    Poor woman, I'm glad she got something sorted in the end. Apple's Customer Service in my experience varies from excellent (less than 24 hours to ship me a new battery to the door) to absymal (macbook has spent almost 2 months in total in being repaired for simple things) .

    At least she now has a working machine. :)
     
  3. TelexStar macrumors newbie

    Joined:
    Jul 17, 2007
    #3
    That's quite a scary story. I regularly leave my MBP charging over night and had no idea this was a common problem. Exactly how common is it?
     
  4. anothermacaddic macrumors member

    Joined:
    Jun 5, 2007
    #4
    Better buff up your homes fire insurance unless you want compensation of a $50 dollar rebate when you spend $250 when your macbook burns your house down while you are at work.
     
  5. miniConvert thread starter macrumors 68040

    miniConvert

    Joined:
    Mar 4, 2006
    Location:
    Kent, UK - the 'Garden of England'.
    #5
    It is quite scary, I agree.

    I think it's only MacBook chargers that are known to burn, or at least the majority, and they tend to be older MacBooks.

    I believe that anyone would be reasonably safe providing they remove the adapter by 'snapping it downwards' while holding the hard plastic end of the magsafe. I know a lot of people pull the cord horizontally to remove their adapters, and I can imagine this causing damage if it is done all the time.

    I do believe, though, that the situation is unacceptable. Apple should clarify what chargers are affected and implement a recall. How many more will burn before something far more serious results, like a house fire?
     

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