Harrowing tale: Burned by a MacBook

miniConvert

macrumors 68040
Original poster
http://www.theregister.co.uk/2007/07/18/macbook_apple_support_hell/

The article concludes:
So, I'll say this. Until there is a product recall, do not charge up your MacBooks unattended and never near flammable materials
I have had an excellent Apple experience, but this article echo's many of the posts on MacRumors and the MacBook experiences of some people I've known. It's a perfect example of what happens when Apple CS gets it wrong, and I sincerely hope that Apple wakes up and takes note.
 

Osarkon

macrumors 68020
Aug 30, 2006
2,161
4
Wales
Poor woman, I'm glad she got something sorted in the end. Apple's Customer Service in my experience varies from excellent (less than 24 hours to ship me a new battery to the door) to absymal (macbook has spent almost 2 months in total in being repaired for simple things) .

At least she now has a working machine. :)
 

TelexStar

macrumors newbie
Jul 17, 2007
1
0
That's quite a scary story. I regularly leave my MBP charging over night and had no idea this was a common problem. Exactly how common is it?
 

anothermacaddic

macrumors member
Jun 5, 2007
94
0
Better buff up your homes fire insurance unless you want compensation of a $50 dollar rebate when you spend $250 when your macbook burns your house down while you are at work.
 

miniConvert

macrumors 68040
Original poster
It is quite scary, I agree.

I think it's only MacBook chargers that are known to burn, or at least the majority, and they tend to be older MacBooks.

I believe that anyone would be reasonably safe providing they remove the adapter by 'snapping it downwards' while holding the hard plastic end of the magsafe. I know a lot of people pull the cord horizontally to remove their adapters, and I can imagine this causing damage if it is done all the time.

I do believe, though, that the situation is unacceptable. Apple should clarify what chargers are affected and implement a recall. How many more will burn before something far more serious results, like a house fire?