Has any body bought from newegg?

[hajime]

Hello, how is the customer services of newegg in the USA and Canada in case of return? I read that they charge restocking fee if things don't work out on the customer side.

 

[Juicy Box]

Hello, how is the customer services of newegg in the USA and Canada in case of return? I read that they charge restocking fee if things don't work out on the customer side.

I have made a bunch of purchases from New Egg over the years. I think I only had to RMA one thing, maybe two. I think it was a HDD and RAM.

It was a while ago, but I don't remember any problems. I don't think I have ever returned something that wasn't DOA or under warranty.

BTW, I am in the US.

Just a aside note, IIRC, New Egg does a really good job with the packaging.

 

[hallux]

I've bought a ton of stuff from them in the past. Since I'm not building my own computers anymore that has diminished considerably.

Customer service has generally been good. I've had to return a couple HDD's that seemed to be defective out of the box (turned out SOMETHING blew out the HDD's and motherboard when I installed the new drives but they took them back anyway since I didn't know what the failure was). I also had to return a case that was damaged in shipping (and they waived the return shipping cost on that after I complained). The one black mark for me was when I bought a combo of CPU and RAM (that THEY were selling as a pre-set package), it turned out that the RAM wasn't fully compatible with the CPU but they wouldn't do anything for me to resolve the issue.

I'm in the US, in upstate, NY. I often purchased with free shipping and got my items overnight because they shipped from the warehouse 3 hours away in NJ. The best one I can tell is ordering almost a full build of parts on Dec. 23 at 2:30 or 3:30 and the parts were on my doorstep by 1:30 the next day - Christmas Eve!

 

[hajime]

Did they charge you restocking fees when it was not their fault?

 

[dk001]

I have bought from them (RAM, HDD, SSD, etc...) and have had to return a couple of items that were defective. I was not charged a restocking fee. I have not returned because I bought in error.
Last Item bought was XMas 2017.

 

[hallux]

It looks like I had to pay to ship the failed drive back (I misspoke, it was only one) but I got a full refund on the replacement order. The case was a direct replacement, with the return shipping costs not billed.

Keep in mind, that case situation was over 10 years ago now...

 

[ActionableMango]

Hello, how is the customer services of newegg in the USA and Canada in case of return? I read that they charge restocking fee if things don't work out on the customer side.

Newegg used to have a top-notch, no nonsense return policy like Amazon. But they changed ownership and over time the customer service has gone down hill. You can still return defective items without a restocking fee, but now they will charge you a restocking fee for problems that aren't their fault, for example if you buy a CPU cooler and it doesn't fit your case. I know this from personal experience.

However, Newegg does have third party sellers on the website and their return policies can be different from Newegg's. So using the same example if you bought a CPU cooler from Newegg's website but it is really a third party seller, that third party seller might accept a return for fitment problems.

 

[hajime]

Newegg used to have a top-notch, no nonsense return policy like Amazon. But they changed ownership and over time the customer service has gone down hill. You can still return defective items without a restocking fee, but now they will charge you a restocking fee for problems that aren't their fault, for example if you buy a CPU cooler and it doesn't fit your case. I know this from personal experience.

However, Newegg does have third party sellers on the website and their return policies can be different from Newegg's. So using the same example if you bought a CPU cooler from Newegg's website but it is really a third party seller, that third party seller might accept a return for fitment problems.

From stories heard on the internet, it seems to be depending on luck if the customer wants to return something that doesn’t work out. They may or may not give full refund.

 

[iPhonagain]

I’ve had nothing but great experience with NewEgg, returns are always super easy. Been buying from them for over 17 years and never had any problems working with them.