Has anyone been able to advance the upgrade date on AT&T

[rgarjr]

Verizon is being generous and letting their customers advance their upgrade date 2 months ahead

 

[ssl0408]

Verizon is being generous and letting their customers advance their upgrade date 2 months ahead

Yes, but you have to speak to the retentions department and you will have to place the order through them directly. It might depend on the agent that you get, but it was offered to me 12 months in advance. Good luck.

 

[rgarjr]

I'm only a few days from my eligible date and having a hard time getting them to advance it.

 

[posguy99]

I'm only a few days from my eligible date and having a hard time getting them to advance it.

So wait. The world won't end.

 

[Nhwhazup]

I was able to get ATT to move my date up by 2 weeks but I had to speak to a rep. I spent 45 minutes on a chat and she wasn't budging. It was starting to get ugly. I called and spoke to another rep and she fixed my eligibilty date in less than 5 minutes.

 

[rgarjr]

I was able to get ATT to move my date up by 2 weeks but I had to speak to a rep. I spent 45 minutes on a chat and she wasn't budging. It was starting to get ugly. I called and spoke to another rep and she fixed my eligibilty date in less than 5 minutes.

I'm having the same hard time with the chat reps trying to advance my date which is the end of this year.

I've already tried it like in 3 different occasions. They're supposedly going to call me back to see if they can do it.

 

[mhdena]

Depends on your standing, I got an iphone 5 last year, when the 5s came out. This year I got a 6 less than a year later, full subsidy and traded in my iphone 4 for $200.

As mentioned you have to go through retention.

 

[lordofthereef]

I'm having the same hard time with the chat reps trying to advance my date which is the end of this year.

I've already tried it like in 3 different occasions. They're supposedly going to call me back to see if they can do it.

Call retentions. This was already suggested by someone else. I certainly woukdnt contibue wasting my time after three separate attempts.

 

[Nhwhazup]

Make sure to make an actual call and speak with someone. The rep via telephone fixed me up in less than 5 minutes. When I asked her how come the chat rep wouldn't help me, she told me that they have less authority. Even with her authority, she had to check with someone else.

 

[maflynn]

ATT in the past been willing to adjust the date, conversely VZW has been largely resistant. Personally, being only 2 months, I'd wait.