Has anyone called Apple's phone line? It's so annoying

Discussion in 'Apple, Inc and Tech Industry' started by iPhone7ate9, Oct 9, 2014.

  1. iPhone7ate9 macrumors 6502a

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    Jun 22, 2014
    #1
    They have an automated voice that wants you to tell it why you're calling. Then you tell it and it actually takes a few minutes to pretend that it's typing in something, you even hear typing noises. WHY?
     
  2. Mac'nCheese macrumors 68040

    Mac'nCheese

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    Feb 9, 2010
    #2
    Maybe so you know you didn't get disconnected while it's "thinking".
     
  3. iPhone7ate9 thread starter macrumors 6502a

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    Jun 22, 2014
    #3
    I'm not stupid. I don't need to be patronized with fake typing sounds.
     
  4. deviant macrumors 65816

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    Oct 27, 2007
  5. 12vElectronics macrumors 68040

    12vElectronics

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    California
    #5
    Yea it is annoying. We just want to talk to a human!
     
  6. bpeeps macrumors 68020

    bpeeps

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    May 6, 2011
    #6
    Well then I'll just take it as genuine mistake you posted in the iPhone forums.
     
  7. Hal~9000 macrumors 68000

    Hal~9000

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    Sep 13, 2014
    #7
    There really should be a 'rants' section of the forum you can post threads like this since it's not a PSA and doesn't have a damn thing to do with the iPhone...
     
  8. 12vElectronics macrumors 68040

    12vElectronics

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    California
    #8
    I agree. Too many damn complainers!
     
  9. iPhone7ate9 thread starter macrumors 6502a

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    Jun 22, 2014
    #9
    You entered the thread, read it, and replied. It's not my fault.
     
  10. rorschach macrumors 68020

    rorschach

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    Jul 27, 2003
    #10
    http://gethuman.com/phone-number/AppleCare/
     
  11. 12vElectronics macrumors 68040

    12vElectronics

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    California
    #11
    I agree. I'm all over the place today :confused:
     
  12. From A Buick 8 macrumors 68040

    From A Buick 8

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    Location:
    Ky Close to CinCinnati
    #12
    How do you know that it is not typing.
     
  13. nouveau-apple macrumors 6502a

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    Sep 29, 2014
  14. iPhone7ate9 thread starter macrumors 6502a

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    Jun 22, 2014
    #14
    Seriously?
     
  15. JayIsAwesome macrumors 65816

    JayIsAwesome

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    Texas
    #15
    So basically it's the same as every other company's customer service line, lol.
     
  16. dotme macrumors 6502a

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    Oct 18, 2011
    Location:
    Iowa
    #16
    Skeuomorphism isn't limited to visual design, and when done well can convey a sense of whimsy and playfulness that some people find amusing. Perhaps that's why.
     
  17. Mac'nCheese macrumors 68040

    Mac'nCheese

    Joined:
    Feb 9, 2010
    #17
    But some people are.
     
  18. speed4tu macrumors member

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    Mar 30, 2009
    #18
    I always just keep pressing 0 or random buttons until I get forwarded to someone real with all those things. They are so annoying
     
  19. Tech198 macrumors G5

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    Mar 21, 2011
    Location:
    Australia, Perth
    #19
    You sure it's Apple your calling ? Never had this issue myself.
     
  20. carlgo macrumors 68000

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    Dec 29, 2006
    Location:
    Monterey CA
    #20
    No corporation wants to hear from you. They make it unpleasant in order to dissuade you.

    Apple can be especially annoying because there are no problems and everything just works. And you know your every question is answered when you click the help menu...

    The sales lines, however, are a different story. Prompt and pleasant service.
     
  21. Tech198 macrumors G5

    Joined:
    Mar 21, 2011
    Location:
    Australia, Perth
    #21
    Unfortunately, no one does, but the most annoying thing is when u have a question about more than one product, and/or general info, tech info, the options are either split up amoung, or are not even listed at all.

    Thus, the user is forced to see what one would it best come under.

    While others just don't give u an option to speak to a customer service rep, which only prompts you to hang up and come on MR :)

    Particularly for me, because when i can speak to someone, Apple doesn't give me a good response, since they have go be general about it. Either its secret info, or they just choose not to tell you, Probably the later, which only frustrated u even further because, "you just spend 15 minutes on hold to nothing"

    In actual fact, most of the questions i have a already know, I just want to confirm directly from Apple, however quite often they never directly answer. Which doesn't really help me at all.
     
  22. TomTomHatesCats, Oct 24, 2014
    Last edited: Oct 24, 2014

    TomTomHatesCats macrumors regular

    TomTomHatesCats

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    Oct 29, 2013
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    New York, NY
    #22
    I remember reading a study years ago about how automated customer service lines have basically destroyed the customer service experience by adding unnecessary time to the service call and escalating the frustration of an already frustrated customer.

    It doesn't help that the technology has barely advanced since they were introduced.

    What I find especially irritating, and even a little dirty, is those lines that try to get slick and use a number other than "0" to transfer you to a live person.
     

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