Has anyone else had this issue

[Rbtrucking]

I had a weird thing happen to me today and I am wondering if I should take my phone in or not. I was using my phone today (iPhone 6s plus ) and it randomly froze and just shut off. I tried to turn it back on and it gave the battery too low please charge screen which the battery was at around 60 percent so I tried it again and it went back on but then as soon as it got to the lock screen it froze and shut off again. It did the battery low thing a couple times then went back on only to freeze and shut off again. It did this for about 15 minutes before finally snapping out of it and going back to normal.

It's now been about 3 hours since the initial incident and it's been fine since. Has this happened to anyone else? Would you suggest this is hardware or software related?

 

[Knowlege Bomb]

I had a weird thing happen to me today and I am wondering if I should take my phone in or not. I was using my phone today (iPhone 6s plus ) and it randomly froze and just shut off. I tried to turn it back on and it gave the battery too low please charge screen which the battery was at around 60 percent so I tried it again and it went back on but then as soon as it got to the lock screen it froze and shut off again. It did the battery low thing a couple times then went back on only to freeze and shut off again. It did this for about 15 minutes before finally snapping out of it and going back to normal.

It's now been about 3 hours since the initial incident and it's been fine since. Has this happened to anyone else? Would you suggest this is hardware or software related?

If you have an Apple Store nearby I definitely recommend taking it in. They'll be able to plug in and see what's causing the issue.

If you have to send it in or drive too far I'd say hold on to it until it gets to the point that it's unusable then call Apple and open up a replacement ticket.

 

[Rbtrucking]

If you have an Apple Store nearby I definitely recommend taking it in. They'll be able to plug in and see what's causing the issue.

If you have to send it in or drive too far I'd say hold on to it until it gets to the point that it's unusable then call Apple and open up a replacement ticket.

I do have an apple store nearby so I will bring it in tomorrow. The only reason I didn't bring it in tonight is because they were closed when it happened.

 

[Ticocg59]

How long has it been since the phone was shut off or hard reset. I do this once a week. Seems to fix minor glitches with the phone.

 

[Rbtrucking]

How long has it been since the phone was shut off or hard reset. I do this once a week. Seems to fix minor glitches with the phone.

When you say hard reset do you mean manually shutting it down then rebooting it? Because I also do that once a week. If you mean holding down power and home then I've never done that.

 

[Truefan31]

If you can record it happening that'll guarantee at least a replacement. That shouldn't be happening.

 

[Rbtrucking]

If you can record it happening that'll guarantee at least a replacement. That shouldn't be happening.

Ya, see that's what I was thinking I highly doubt it will do it again while I'm at the apple store and I doubt they will just replace the phone based on what I said happened. I don't know though, I mean its been fine ever since and it happened last night. It could have just been an iOS bug I suppose.

One thing I found interesting though is when you make the appointment on the apple site they send you an email that your supposed to check on your phone and supposedly it analyzes your phone and checks for any software issues which mine passed with no trouble. At that point they tell you to bring the phone in.

 

[Kallen]

My 5S started doing this a few weeks ago. Usually at 30%. Tried hard reset, nothing worked. Plug it in, it still shows 30%. I ended up Backing up in itunes, wiping the phone, reinstalling fresh, then restoring from backup. Hasn't happened since. But at it's worst, it was happening daily. From experience with other issues, Apple store employee will not replace your phone until after you have done the above. When you get to the store they will run a diagnostic, and watch the results on an iPad. They can tell when the last restore was performed. The guy even told me to do a DFU restore first. What sucked for me, at the time the closest Apple store was about 75 miles away.