has anyone ever had a bad refurbished MBP?

Discussion in 'MacBook Pro' started by Peter.Howard, Nov 7, 2010.

  1. Peter.Howard macrumors regular

    Peter.Howard

    Joined:
    Oct 28, 2010
    Location:
    Australia.
    #1
    has anyone ever had a bad refurbished MBP?

    Hi again

    been doing heaps of forum searches and research, still undecided what I am going to buy, everyone seems to be of the one mind that refurbished Apple computers are a good deal, has anyone ever had lemon when they opened the box? Scratches or some other issue?

    Or is the quality control pretty good on what goes out reboxed?

    They are quite tempting with the reduced price tag and the 1 year warranty.


    thanks for your help
     
  2. iLog.Genius macrumors 601

    iLog.Genius

    Joined:
    Feb 24, 2009
    Location:
    Toronto, Ontario
    #2
    There have been a few people who got units that were scratched, dented or even failed to turn on but like a new computer, you can easily exchange it. Unfortunately, because it's done online, you will have to wait for the replacement to get shipped which is more time waiting vs. buying brand new at an Apple store. But if you have your mind on a refurb to save money, then go ahead and do it. If anything goes wrong, you'll be able to get it replaced.
     
  3. Peter.Howard thread starter macrumors regular

    Peter.Howard

    Joined:
    Oct 28, 2010
    Location:
    Australia.
    #3
    cheers thanks, yes I really like the aluminium finish on the current model MBP's, worried that it would be scratched easily, but then again people are saying that it does not scratch easily.
     
  4. jclardy macrumors 68040

    jclardy

    Joined:
    Oct 6, 2008
    #4
    My first 15" MBP refurb had a warped bottom plate that would make it wobble back and forth when sat on a flat surface.

    I called them up and they gave me a shipping label to send it back, the replacement came in 3-4 days. They refunded me my expedited shipping money since getting it sooner did me no good.

    It felt like forever while I was using my old macbook after having used the new machine for a day, but the replacement has been perfect, just like new.
     
  5. miata macrumors 6502

    Joined:
    Oct 22, 2010
    Location:
    Silicon Valley, Earth
    #5
    I've bought a handful of Apple refurbs in all my cases the product was defect free -- absolutely like new. I was surprised to hear other folks talk about scratches.
     
  6. winterlocked, Nov 7, 2010
    Last edited: Nov 7, 2010

    winterlocked macrumors member

    Joined:
    Mar 19, 2010
    #6
    Hi Peter,

    I got a lemon.

    It was a 13 inch Macbook Pro 2.26 (refurbed) that shipped to me with the glass on the screen coming away from the frame, and was plagued with other problems too.

    Video card was corrupt, battery wouldn't hold a proper charge. Took it to the apple store for repair after repair - asked for a replacement after repair number 3, but was told that although brick and mortar stores can do authorized repair work, they can't replace refurbished units - it's the only caveat, but it's a big one.

    However, after whining loudly to applecare over the phone, they sent me a *brand new*, next generation MBP, (13 inch 2.4 ghz).

    I'd go the refurbished route again, because I know it's rare to get a dud, and because applecare (phone) service is outstanding. (They also authorized the replacement of the cracked top case on my previous Macbook, no charge, 3 years out of warranty)

    Go refurb! Save a few bucks, and count on applecare to make sure that you're looked after if anything goes wrong. That said, don't expect anyone in a brick and mortar store to help you beyond basic repairs.
    -Win
     
  7. gimmi80 macrumors member

    Joined:
    Apr 10, 2010
    #7
    I've got a MBP (2010) from apple store online.
    It didn't turn on.
    I called the apple store in the mall, went there, got a brand new one right away. No questions asked.

    Go refurb.
     
  8. carlyinoz macrumors member

    Joined:
    Nov 5, 2010
    #8
    Non-lemon refurb here... saved $300 on a 15" i5 and you couldn't tell the difference between mine & one fresh out of an Apple store. Mint condition. Considering you get the same warranty as you would with a new Macbook it's a case of little risk, huge reward :D
     
  9. jbachandouris macrumors 68040

    jbachandouris

    Joined:
    Aug 18, 2009
    Location:
    Upstate NY
    #9
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_1 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8B117 Safari/6531.22.7)

    I had a refurb MBP 13". It was cosmetically perfect. I had a problem with it dropping wifi, so they changed the screen which has it built-in. Later on, the screen went white. I went to the Apple Store and they replaced it with a new one. I didn't even ask them to. What else is great is now I have 4 months extra warranty since that's how long I owned the refurb!
     
  10. dmk1974 macrumors 68000

    dmk1974

    Joined:
    Sep 16, 2008
    #10
    I just got my refurb MBP i5 2.4 15" this weekend delivered (not bad at 15% off compared to the brand new ones). Looks absolutely perfect!

    I had "upgraded" from a mid-2009 2.66 C2D 15" MBP, but honestly, I haven't seen any improvement. I've had 2 lockups already and the spinning beachball has shown more times than I think I ever had with the previous one. ALSO, the battery life is no better than the previous (actually seems like it will only go about 4-5 hours instead of the advertised 8-9.

    Should I take it to a Genius Bar? Or do these take some time to break in or something?
     
  11. hamlin macrumors regular

    Joined:
    Aug 31, 2010
    Location:
    Ontario, Canada
    #11
    I got my 2010 mid macbook refurbished and it looked like new. No problems so far. I've had it since aug.
     
  12. cambookpro macrumors 603

    cambookpro

    Joined:
    Feb 3, 2010
    Location:
    United Kingdom
    #12
    My 2006 refurb MBP had clicking issues with the fan. Took it to an Apple reseller, they claimed they fixed it but it was still the same. In the end I took it to Apple and they gave me a newer C2D model :D
     
  13. flat five macrumors 601

    flat five

    Joined:
    Feb 6, 2007
    Location:
    newyorkcity
    #13
    imo, it's pretty much dumb not to buy a refurb :D

    i've had 4 (2 macpros and 2 mbps) refurbs and they've all looked & worked (work) perfectly.
     
  14. Muscleflex macrumors 6502

    Joined:
    Jan 26, 2010
    #14
    what if you buy a refurb and it comes with a couple of scratches? would they replace it or are scratches part of the 'refurb' sale price?
     

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