Has anyone ever seen this before? Wiped OS?

ant the ninja

macrumors 6502
Original poster
Nov 21, 2012
348
156
A co-worker of mine just got her phone about a week ago, 64gb 6S and all of sudden today it started to restart itself, so she hard reset it and this is what has come back on the screen. I have reset it a few times and plugged it in, nothing is reading it. She is still within the 14 day return period so she is just going to see if they’ll swap it out for her. I have never seen this before but in all honesty… I think its pretty cool, not for her but it looks like it wiped the os completely.
 

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gsmornot

macrumors 68040
Sep 29, 2014
3,250
2,805
A co-worker of mine just got her phone about a week ago, 64gb 6S and all of sudden today it started to restart itself, so she hard reset it and this is what has come back on the screen. I have reset it a few times and plugged it in, nothing is reading it. She is still within the 14 day return period so she is just going to see if they’ll swap it out for her. I have never seen this before but in all honesty… I think its pretty cool, not for her but it looks like it wiped the os completely.
Had a 5C that would do this every iOS update that was done over the air. Plugged in I saw it a couple times but it has since outgrown this and updates work fine. Not sure what it was but it was a pain each time an update was needed. It took a restore each time to get it going again.
 

Max(IT)

Suspended
Dec 8, 2009
8,551
1,661
Italy
Had a 5C that would do this every iOS update that was done over the air. Plugged in I saw it a couple times but it has since outgrown this and updates work fine. Not sure what it was but it was a pain each time an update was needed. It took a restore each time to get it going again.
why didn't you return it ?
 

gsmornot

macrumors 68040
Sep 29, 2014
3,250
2,805
why didn't you return it ?
It was already an older phone once it started happening, kids phone, didn't have any issues past the time it took to update and restore so it was lived with. She still has the phone but this has stopped happening.
 

ant the ninja

macrumors 6502
Original poster
Nov 21, 2012
348
156
She brought it to AT&T and they wouldn't help her, even though she was within her return period. They said that she must have done something to break the phone and they wouldn't accept the return, so she is going to go to apple tomorrow and see if they will help her.

I really didn't think they would give her an issue since its within the return window.
 

melman101

macrumors 68030
Sep 3, 2009
2,736
290
She brought it to AT&T and they wouldn't help her, even though she was within her return period. They said that she must have done something to break the phone and they wouldn't accept the return, so she is going to go to apple tomorrow and see if they will help her.

I really didn't think they would give her an issue since its within the return window.
Try to do a full restore.
 

cnotes2019

Suspended
Aug 17, 2013
1,516
56
She brought it to AT&T and they wouldn't help her, even though she was within her return period. They said that she must have done something to break the phone and they wouldn't accept the return, so she is going to go to apple tomorrow and see if they will help her.

I really didn't think they would give her an issue since its within the return window.
Dispute it by contacting the card she used to pay for it
 

XTheLancerX

macrumors 68000
Aug 20, 2014
1,908
782
NY, USA
Try a regular restore through iTunes. Then try DFU mode restore if that doesn't work. That's a kernel panic, phone is failing to boot as a result. Clean DFU mode install will give the phone a new OS, so if something got corrupted with the last one somehow which is causing the kernel panic, that will essentially be wiped away and replaced by a new, properly functioning OS. However a full DFU mode restore might not be necessary, but yeah. Just thought I'd give an explanation.
 

Newtons Apple

Suspended
Mar 12, 2014
22,757
15,222
Jacksonville, Florida
She brought it to AT&T and they wouldn't help her, even though she was within her return period. They said that she must have done something to break the phone and they wouldn't accept the return, so she is going to go to apple tomorrow and see if they will help her.

I really didn't think they would give her an issue since its within the return window.

Just return it. ignore the one who say to restore it as I would never trust the device after it did this. If you are within your 14 day period, Apple will give you a brand new phone.

Return it and move on with life!
 

scaredpoet

macrumors 604
Apr 6, 2007
6,627
342
She brought it to AT&T and they wouldn't help her, even though she was within her return period. They said that she must have done something to break the phone and they wouldn't accept the return, so she is going to go to apple tomorrow and see if they will help her.
This is why you avoid buying from the carrier (AT&T) and try to buy directly from Apple whenever possible. the AT&T rep was clueless, unfortunately.

If she takes it to an Apple store, they will be able to help her. And actually, it would be best if she went to Apple from here on out for any issues with the phone itself.
 

willmtaylor

macrumors G4
Oct 31, 2009
10,300
8,168
Here(-ish)
She brought it to AT&T and they wouldn't help her, even though she was within her return period. They said that she must have done something to break the phone and they wouldn't accept the return, so she is going to go to apple tomorrow and see if they will help her.

I really didn't think they would give her an issue since its within the return window.
ATT are great, aren't they?
 

Bbqthis

macrumors 6502a
Apr 12, 2015
933
1,840
Bay Area, CA
If an iOS device is having hard kernel panics, it's almost always a hardware issue (at least in my experience). Return it.
 
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