Has anyone had a cracked LCD display (not the glass)?

mossme89

macrumors 6502a
Original poster
Jul 2, 2009
535
86
2015 15" MacBook Pro. Sending it in for repair under AppleCare+. I don't know if they will consider this accidental damage or not. I can't think of any drops of the computer. My theory is that it was caused by heat. Often times I will close the lid and use it via an external monitor. And it can get quite hot. I first noticed this issue after opening my MBP after a couple hours of Universe Sandbox 2.

Keep in mind that the display glass is fine (dirty albeit). The crack is underneath the glass on the LCD panel.

 

Gregintosh

macrumors 68000
Jan 29, 2008
1,777
416
Chicago
Is it possible someone put something on the lid some time ago? I think it’s possible for LCDs to crack from heat or mechanical malfunctions, but extremely rare. So unfortunately Apple will likely assume accidental damage.
 

willmtaylor

macrumors G4
Oct 31, 2009
10,251
7,784
Here(-ish)
2015 15" MacBook Pro. Sending it in for repair under AppleCare+. I don't know if they will consider this accidental damage or not. I can't think of any drops of the computer. My theory is that it was caused by heat. Often times I will close the lid and use it via an external monitor. And it can get quite hot. I first noticed this issue after opening my MBP after a couple hours of Universe Sandbox 2.

Keep in mind that the display glass is fine (dirty albeit). The crack is underneath the glass on the LCD panel.

This person did, and though they claimed innocence regarding the damage, no one really believed them due to the ominous looking point of impact.

Yours looks to be more legitimate in the “I didn’t cause this” regard.

Best of luck and let us know what they say.
 
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mossme89

macrumors 6502a
Original poster
Jul 2, 2009
535
86
This person did, and though they claimed innocence regarding the damage, no one really believed them due to the ominous looking point of impact.

Yours looks to be more legitimate in the “I didn’t cause this” regard.

Beat of luck and let us know what they say.
Gotcha. The initial tear was on the bottom toward the right side. The bright / part. Idk how it happened but it just expanded from there. My theory is heat since I've started using my Mac with the lid closed.
 

puggles

macrumors regular
Jun 9, 2010
194
23
My 2015 has a couple pinholes from exploded pixels I believe. I'm afraid it could crack at any moment. Maybe that's what happened to yours? My AppleCare is long expired. :(
 

mossme89

macrumors 6502a
Original poster
Jul 2, 2009
535
86
Update:
I got an email today asking for me to make a decision regarding their repair update. I open it, expecting that I will need to pay the $99 deductible for damage, that's fine. But instead, it only has 2 options: send it back or pay $699 to repair the LCD screen. I'm not sure why it's so expensive when it's under the Applecare+ warranty so I go to verify my warranty status.... It now says my warranty is "expired." This makes no sense. I have Applecare+ through April. The rep even verified that my repair would be covered under Applecare+.
 

posguy99

macrumors 65816
Nov 3, 2004
1,001
562
This makes no sense. I have Applecare+ through April. The rep even verified that my repair would be covered under Applecare+.
No one here can speak to the status of your AppleCare. Call the 800 number, talk to a rep. Have documentation detailing when you bought the laptop and when you bought the AppleCare for it.
 

willmtaylor

macrumors G4
Oct 31, 2009
10,251
7,784
Here(-ish)
Update:
I got an email today asking for me to make a decision regarding their repair update. I open it, expecting that I will need to pay the $99 deductible for damage, that's fine. But instead, it only has 2 options: send it back or pay $699 to repair the LCD screen. I'm not sure why it's so expensive when it's under the Applecare+ warranty so I go to verify my warranty status.... It now says my warranty is "expired." This makes no sense. I have Applecare+ through April. The rep even verified that my repair would be covered under Applecare+.
Probably a mistake then. Call up the AppleCare line ASAP then, calmly and clearly explaining they’ve made a mistake regarding your AppleCare coverage and repair eligibility.
 

_Kiki_

macrumors 6502a
Aug 13, 2017
843
253
yes, it's possible usually when damage is coming from lid side

Update:
I got an email today asking for me to make a decision regarding their repair update. I open it, expecting that I will need to pay the $99 deductible for damage, that's fine. But instead, it only has 2 options: send it back or pay $699 to repair the LCD screen. I'm not sure why it's so expensive when it's under the Applecare+ warranty so I go to verify my warranty status.... It now says my warranty is "expired." This makes no sense. I have Applecare+ through April. The rep even verified that my repair would be covered under Applecare+.
sounds like a scam
 

mossme89

macrumors 6502a
Original poster
Jul 2, 2009
535
86
yes, it's possible usually when damage is coming from lid side



sounds like a scam
It was from Apple.

They told me it was accidental damage so I had to pay $700 to get it fixed. AND they voided my warranty. I contacted them to try and figure out what happened. They said that the AppleCare Protection Plan (what I had, although I'm 99% sure it was AppleCare+) is not the same as AppleCare+ so it doesn’t have accidental coverage. WTF?

Should I email executive support? They've helped me before when their repair depot pulled a bait and switch and charged me $600 when I agreed to $300. This is a little different because it's my mistake, but jeez, I am willing to pay that $100 deductible.
 

_Kiki_

macrumors 6502a
Aug 13, 2017
843
253
It was from Apple.

They told me it was accidental damage so I had to pay $700 to get it fixed. AND they voided my warranty. I contacted them to try and figure out what happened. They said that the AppleCare Protection Plan (what I had, although I'm 99% sure it was AppleCare+) is not the same as AppleCare+ so it doesn’t have accidental coverage. WTF?

Should I email executive support? They've helped me before when their repair depot pulled a bait and switch and charged me $600 when I agreed to $300. This is a little different because it's my mistake, but jeez, I am willing to pay that $100 deductible.
Did you bought AC+ directly from Apple ? If yes, you should have proof of purchase or invoice
 

jerryk

macrumors 601
Nov 3, 2011
4,913
2,440
SF Bay Area
Do you have AppleCare or AppleCare+?

Applecare+ for the Mac was introduced in June 2017 and added accidental damage coverage, and is only available for purchase within the first 60 days after purchase. There is a per incident accidental damage charge of $99 for screen and external enclosure damage. And $299 for for other damage including water damage.

Since your machine is a 2015 I am guessing you have AppleCare, not AppleCare Plus, which does not have accidental damage coverage or cover screen damage. Prior to AppleCare+, the only way I have seen screen damaged covered under AppleCare (or without AppleCare) was for delamination aka "staingate".

It you bought your machine in 2015 in the US than your AppleCare coverage would have lapsed by now because both AppleCare and AppleCare+ cover the first 3 years of ownership.

Since they no longer sell AppleCare for the mac, unless you do some direct calling, my guess is the rep is not familiar with it or it's limitations.
 
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