Has anyone had luck contacting Apple about the approval time?

Discussion in 'iOS Programming' started by detz, Jun 10, 2009.

  1. detz macrumors 65816

    Joined:
    Jun 29, 2007
    #1
    My app was released on the 28th of May with a small update but I guess I built it using 3.0 stuff so it crashes all 2.x iPhones. How Apple let this slip through is beyond me but now my reviews have tanked and I get tons of emails everyday with complaints. I submitted a fix within an hour after the first email was received but Apple has been sitting on it for almost two weeks now. I'm lost as to what to do because people don't understand it's out of my control and my reputation is going down the tubes because Apple allowed an app on the store that crashes 99% of iPhones it's on.*

    * I guess it's my fault for not testing on a 2.2 device but I would think that Apple would before releasing it. I didn't think of it.

    Has anyone had any luck contracting them and getting a rush on a release?
     
  2. PhoneyDeveloper macrumors 68030

    PhoneyDeveloper

    Joined:
    Sep 2, 2008
    #2
    In October I had what I considered an urgent update. Probably 4 days had passed since I submitted it. I phoned them using the itunes connect phone number. They opened an incident. They listened to what I had to say etc. I have no way of knowing if it sped anything up. The update came out after about 7 days.
     
  3. admanimal macrumors 68040

    Joined:
    Apr 22, 2005
    #3
    I had been getting updates approved very reliably in 7 days (or in the case of rejections, getting that email in 9-10 days), but my last update has been in the queue since May 30 with no indication of anything. If I don't get approved or rejected by Friday I think I'm just going to manually reject it and upload it again.
     
  4. detz thread starter macrumors 65816

    Joined:
    Jun 29, 2007
    #4
    WTF, I can't find a phone number for the life of me. What's the iTunes connect number?
     
  5. sergio27 macrumors member

    Joined:
    Nov 2, 2008
    #6
    Same thing here. I uploaded an update on May 31st and I am still waiting for any progress. Please let us know if you have more luck uploading it again.
     

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