Has anyone had to get a replacement S3 LTE?

[hubieonekanubie]

Wanted to see if there is anyone here that has actually went through the process of getting rid of and getting a new S3 LTE. I’m trying to find out the process of removing my S3 and upgrading to my S4. If anyone has actually went through this process, i’d like to hear how it goes. Right now It’s my understanding that you unpair the watch using the watch app which creates a backup. My concern is that I want to move my serivice to my new watch and have my S3 free and clear to be activated on any network as I plan on selling it and it seem like everything is base on assumption.

 

[matrix07]

I think Apple guide is pretty clear in this case. You unpair your watch. The watch will back it up on your iPhone and then it will restore itself to factory settings. The only additional step for LTE is for you to keep your plan so you can use it to your new watch.

 

[nippyjun]

One question I have is that when you unpair your old LTE watch... I believe it asks if you want to remove or keep the cellular plan from that watch. Does anyone remember/know if that is the case. Because if that is what it asks then you would want to remove the plan from that watch. I would assume if that is the case the plan is still associated with the phone so that when you pair the new lte watch it would add the plan or ask to add the plan back to that watch.

Correct me if I am wrong.
Thanks.

 

[Bazooka-joe]

When I wanted to sell my S3, I called Apple about keeping the cellular plan and they advised me to say yes to that question when unpairing but when I took the watch in to CEX, they told me that I should have said no. I called Apple again whilst I was in the CEX store and got a different answer that time. So we had to re-pair the watch and then unpaired it and saying no to keeping the data plan.
Basically, if you are selling the watch then you must not keep the plan when unpairing otherwise it will transfer with the watch. When you re-pair to your new watch, you may get an error when attempting to set up the data plan and it needs a call to your carrier to provide them with the new IMEI number in your new watch so that they can transfer your LTE plan to the new IMEI number.

 

[hubieonekanubie]

When I wanted to sell my S3, I called Apple about keeping the cellular plan and they advised me to say yes to that question when unpairing But when I took the watch in to CEX, they told me that I should have said no. I called Apple again whilst I was in the CEX store and got a different answer that time. So we had to re-pair the watch and then unpaired in and saying no to keeping the data plan.
Basically, if you are selling the watch then you must not keep the plan when unpairing otherwise it will transfer with the watch. When you re-pair to you new watch, you may get an error when attempting to set up the data plan and it needs a call to your carrier to transfer your LTE plan to your new watch via the IMEI number

I called apple support after I asked this questions and this is what I was told. Was heading here to update and saw this. Thanks!

 

[nippyjun]

so we remove the plan?

 

[Bazooka-joe]

so we remove the plan?

Yes

 

[big samm]

I remember when i had to return my broken series 3 lte, that’s what i did remove plan, but not only it removed it from the watch but also in my cellular account . When i got the new watch and tried to activate it i had all kinds of problems, called my cell service provider and they said ive cancelled the service for the watch and would have to reactivate the service and pay 35$ activation fee plus 10$ esim fee which they waived... Dont wanna go through all that again lol

 

[nippyjun]

I looked up that when you unpair the watch and choose remove the cellular plan it says:
"do you want to remove your cellular plan from this Apple watch? Removing will not cancel your subscription. Contact your carrier if you want to cancel your subscription. This cannot be undone"

 

[Bazooka-joe]

I looked up that when you unpair the watch and choose remove the cellular plan it says:
"do you want to remove your cellular plan from this Apple watch? Removing will not cancel your subscription. Contact your carrier if you want to cancel your subscription. This cannot be undone"

Thats right. I checked my carrier account on line and i am still subscribed to my £5 LTE subscription. All should be good again on friday when i get my new watch

 

[matrix07]

Alright, this sounds different than what Apple said. Please update when you get the new watch.

 

[bunnicula]

Unpair, erase, sell it. That's it. I have swapped out this S3 once before due to an issue with the screen. It was pretty straightforward. Remove the plan. Removing it from the watch allows the watch to be used by someone else and activated on their plan. It does not cancel your plan. You have to contact your carrier to do that.

Enjoy your new watch!