Delivery date!!!???
Here is what I try to send to Apple-Support-Discussion group but the Webmaster censored my comment twice:
For the Webmaster of Apple-Support-Discussion group that force me to censure my comment because I was suggesting some legal issues, I suggest you to send my comment to the Apple Head Office because it seems that you didnt understand my comment or you dont know the rules of being in business. I find that my comment was very constructive. I suggested some legal action to make Apple be aware how it is inappropriate to treat costumers this way.
I am an Apple owner since 1987. The 27 inches i7 will be my sixth Mac. I am also in bussiness since 30 years. There is an old rule that still applies in business that is : if something goes wrong, 1- React 2- React fast and 3- Make your reaction shows.
I remember of the Starkist compagny that were selling fish in cans that had quality problems with the fishes so some people got sick. The gouvernment agency for food in Canada had to order all the cans of fish from Starkist to be be taken away from all the stores in Canada. The compagny denied any problem and did nothing else. I heard that the Starkist compagny had gone bankruptcy.
Up to now, Apple had done nothing. They still advertise that the delivery time on a new iMac 27 i7 is two weeks when on the phone they say the iMac 27 i7 is Back Order. They are misleading the consumer from my point of view. This is unacceptable. Fortunately in Quebec, Canada we have some gouvernment instances that protect constomers from beeing mislead or mistreated by the sellers.
When I talked to a clerk at Apple, the woman said there was a delay in shipping. That the iMac 27 i7 was Back Order. She didnt want to commit for a delivery time I should receive my iMac. She told me not before Christmas and probably not in 2009. She had nothing to say about the fact that on their Website Apple still advertise a shipping date in two weeks. She added there were no compensation to be waited from Apple for the excessive delays and for the misleading of the costumers on their Website.
Again, I found this attitude from Apple unacceptable and think that every customer that have some legal power to protet them in their country that they use it as to show Apple that this is not at the quality standards the we were used to with Apple and that we wont accept to be treated this way by Apple or by any compagny acting this way.
I am a proud owner of Apple product since 1987 and I am deeply trouble by what is happening right now between Apple and their costomers.
We need answers fast.
iMac ordered 27 inches i7
Have to use a Toshiba since I sold my iMac G5 last Sunday.
